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Added 25 mins ago
MC
Senior Product Manager - Brokerage Clearing and Settlement System
Moomoo Canada
Toronto, ON · North York, ON
- Full-time
…global fintech leader, we equip investors with cutting-edge technology, market intelligence, and client experience that stands apart. Whether you're new to investing or a seasoned trader,…
Added 25 mins ago
TC
Program Manager, Part-Time
Taproot Community Support Services
Kelowna, BC
- Part-time
…complex medical needs. The home is equipped with modern medical technology - including ceiling and mobile lifts, accessible bathrooms, and enhanced safety features - to ensure comfort,…
Added 25 mins ago
P
Human Capital Manager, Consulting
PwC
Toronto, ON
- Full-time
As a Human Capital (HC) Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues and support our people experience. Working closely with staff and…
Added 25 mins ago
R
Senior Manager, Risk Management & Compliance
RBC
Halifax, NS · Toronto, ON
- Full-time
Global Risk Management, Information Technology (IT) Risk Management, Risk Assessments, Risk Control, Risk Framework, Risk Management, RiskMetrics, Risk Reporting
Added 25 mins ago
R
Lead Application Administrator
RBC
Toronto, ON
- Full-time
Reporting to the Senior Manager, this role is responsible for assessing, researching, and analyzing business and technical application requirements to support and resolve systems issues…
Added 25 mins ago
R
Analyst II, QC Microbiology (18-month Fixed-Term Contract)
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
Resilience is a technology-focused biomanufacturing company that’s changing the way medicine is made. We’re building a sustainable network of high-tech, end-to-end manufacturing solutions…
Added 41 mins ago
CC
Retail Shift Leader
Canna Cabana
Edmonton, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 1 hour ago
WM
Quality Manager - Manufacturing
Weir Minerals
Surrey, BC
- Full-time
Quality Manager - Manufacturing / Rubber Products
Added 1 hour ago
W
Quality Manager - Manufacturing
Weir
Surrey, BC
- Full-time
Quality Manager - Manufacturing / Rubber Products
Added 1 hour ago
FT
Outside Sales Representative, Calgary Moraine
Fountain Tire
Calgary, AB
- Other
At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply online today…
Added 1 hour ago
EO
retail sales manager
End Of The Roll Flooring Centres
Victoria, BC
- Full-time
Added 1 hour ago
WS
restaurant manager
White Spot
Victoria, BC
- Full-time
Added 2 hours ago
KC
Senior Manager, Talent Attraction - Advisory (Risk Services & Deal Advisory)
KPMG Canada
St. John's, NL
- Full-time
…skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a…
Added 2 hours ago
CG
Customer Experience & Booking Specialist
Canadoor Garage Doors
Barrie, ON
- Full-time
We work hard, support one another, celebrate our wins, and believe that great people deserve the opportunity to build great careers.
Added 2 hours ago
OI
Evening ECE Instructor
Oxford International
Halifax, NS
- $26,208 USD / year
- Part-time
The PT Hybrid ECE Instructor (evenings) – ECE Program will support the Program Manager – ECE Program to oversee and be responsible for all Academics, Compliance, and Management of the ECE…
Added 2 hours ago
R
Manager, Technical Support – Projects & Services (Global)
Ralliant
Mississauga, ON
- Full-time
Leads the global technical support function across all Qualitrol product lines supporting Projects & Services, including Generation (Toronto), CBM (Fairport), and Grid & GIS (Belfast).
Added 3 hours ago
OI
Evening ECE Instructor
Oxford International Education Group
Halifax, NS
- $26,208 USD / year
- Part-time
The PT Hybrid ECE Instructor (evenings) – ECE Program will support the Program Manager – ECE Program to oversee and be responsible for all Academics, Compliance, and Management of the ECE…
Added 3 hours ago
RG
Full Time Administrative/Nursing Assistant
Responsive Group Inc.
Prescott, ON
- Full-time
…responsible for developing, defining, implementing, and supporting information technology strategic solutions in the Home in conjunction with Information Technology Solutions…
Added 3 hours ago
A
Territory Manager, Facial Aesthetics - North Shore of Montreal
AbbVie
Blainville, QC
- Full-time
Our Territory Manager develops robust business plans to execute brand strategies and tactics in the field. They deliver sales performance, build strong customer relationships and support…
Added 3 hours ago
OI
ECE Instructor
Oxford International
Halifax, NS
- $59,280 USD / year
- Full-time
ECE Instructor (full-time) – ECE Program will support the Program Manager – ECE Program to oversee and be responsible for all Academics, Compliance, and Management of the ECE Program;…
Added 4 hours ago
OI
ECE Instructor
Oxford International Education Group
Halifax, NS
- $59,280 USD / year
- Full-time
ECE Instructor (full-time) – ECE Program will support the Program Manager – ECE Program to oversee and be responsible for all Academics, Compliance, and Management of the ECE Program;…
Added 4 hours ago
CC
Retail Shift Leader
Canna Cabana
Toronto, ON · Keele, North York, ON
- $19 to $21 CAD / hour
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 4 hours ago
CC
Delivery Driver/Shift Leader
Canna Cabana
Okotoks, AB
- Full-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 4 hours ago
EI
Agent · e de ventes - Gatineau
Emplo Inc.
Gatineau, QC
- Part-time
Working at Vidéotron means joining a company at the forefront of technology in constant growth. It's also joining seasoned, multidisciplinary teams ready to share their knowledge.
Added 5 hours ago
T
Audit Manager II, Quality Assurance and Improvement Program- IT Audit (1094)
TD
Toronto, ON
- Full-time
As an Audit Manager II, you’ll plan and perform complex quality assurance reviews for multiple internal audit groups. You will be managing associated working relationships with internal…

Air Canada

Modern Workplace and Platform Services Analyst - Software Asset and Application Lifecycle Management

Toronto, ON, Canada
Dorval, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

We are looking for a dependable, curious, and collaborative analyst who enjoys solving practical problems, takes pride in accurate work, and is eager to learn. You do not need to be an expert in every tool or licensing model on day one; success in this role comes from consistent follow-through, sound judgement, openness to feedback, and a willingness to grow.

This position may be located in Montreal or Toronto.

Responsibilities:

Perform daily Software Asset Management (SAM) and Application Lifecycle Management (ALM) operations, completing assigned requests, incidents, tasks, controls, and fulfilment activities within established service levels and procedures.
Maintain the single authoritative application inventory by reconciling discovery, installation, deployment, ownership, service-relationship, and lifecycle data across Flexera, Intune, ServiceNow CMDB, vendor sources, and approved records so that each endpoint, server, and SaaS application has one accurate source of truth.
Identify, record, and periodically attest a named business owner and technical owner for each in-scope application; follow up on missing or outdated ownership and escalate unresolved gaps so lifecycle and remediation decisions always have accountable owners.
Execute stage-gated application lifecycle workflows from intake to retirement: request and classify, confirm ownership and approvals, standardize and register, monitor usage and support status, coordinate security actions, decommission, reclaim, and archive evidence.
Classify and maintain required application metadata, including criticality, business function, lifecycle stage, support model, installed version, vendor support status, end-of-support and end-of-life dates, technology dependencies, service relationships, data classification, cost centre, and ownership.
Monitor installed versions, vendor support status, end-of-support, end-of-life, and out-of-policy conditions; issue proactive alerts and initiate upgrade, replacement, exception, or retirement work before support lapses.
Map Cybersecurity scan findings, Common Vulnerabilities, and Exposures to the affected application and accountable owner, apply the approved criticality tier and remediation SLA, track progress, escalate overdue actions, and maintain status and closure evidence.
Coordinate with application owners, Cybersecurity, and Endpoint Operations on approved package, patch, upgrade, replacement, compensating-control, exception, or retirement actions; verify closure through deployment status, owner attestation, or re-scan results while preserving delivery accountability with the owning teams.
Perform SAM fulfilment and analysis, including license availability checks, assignment, reclamation, reallocation, deprovisioning, entitlement-to-install reconciliation, effective license position maintenance, usage review, and renewal data preparation.
Translate ALM lifecycle events into clear handoffs to SAM for license reclamation, renewal, or procurement, and incorporate SAM contract dates, entitlements, and vendor signals into lifecycle monitoring.
Produce operational reporting on inventory quality, ownership coverage, application currency, unsupported software, vulnerability remediation against approved SLAs, lifecycle exceptions, license position, utilization, savings, ticket volumes, and backlog.
Support application portfolio reviews by identifying rationalization candidates, duplicate or unused applications, upcoming end-of-support risks, unsupported versions, unresolved ownership, overdue remediation, and recurring control failures.
Maintain audit-ready records, approvals, exceptions, attestations, work instructions, knowledge articles, and evidence repositories in accordance with governance and record-retention requirements.
Identify and implement approved improvements to data validation, alerting, workflow, automation, self-service, reporting, and recurring-error reduction while respecting role boundaries: the analyst does not package or deploy software, perform vulnerability scanning, negotiate contracts, or own application development and operation.

Two or more years of experience in IT operations, Software Asset Management, IT Asset Management, application management, service management, data operations, or a related role; equivalent transferable experience and demonstrated ability to learn will be considered.
Experience with, or a demonstrated ability to learn, a SAM/ITAM or ITSM platform such as ServiceNow SAM Pro, Flexera, or an equivalent tool. Exposure to queue management, record maintenance, workflow execution, or reporting is an asset.
Working knowledge of software licensing concepts and models, including perpetual, subscription, named-user, device, concurrent, processor/core, consumption-based, and Saas.
Experience interpreting agreements, purchase records, entitlements, usage rights, discovery data, deployment data, and usage records to support reconciliation, compliance, optimization, and renewal readiness.
Strong spreadsheet and data-analysis skills; experience with reporting or visualization tools, SQL, Power Query, scripting, or workflow automation is an asset.
Knowledge of application lifecycle, configuration management, ITIL/ITSM, data governance, and software asset management standards is an asset.
Relevant certifications such as ITIL Foundation, IAITAM CSAM/CITAM, or Certified Software Asset Manager are assets
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Curiosity and Learning Agility – Asks thoughtful questions, seeks feedback, learns new tools and licensing concepts, and applies new knowledge to day-to-day work.
Accuracy and Attention to Detail – Takes pride in complete, traceable, and audit-ready work; validates information and follows discrepancies through to resolution.
Reliability and Work Ethic – Follows through on commitments, manages assigned work responsibly, meets deadlines and service levels, and communicates early when support or clarification is needed.
Positive Service Mindset – Approaches requestors and application owners with patience, professionalism, and a practical desire to help while applying policies and controls consistently.
Continuous Improvement – Notices inefficient practices, documents problems, suggests practical improvements, and helps test whether changes improve quality, speed, or control.
Communication and Collaboration – Listens well, explains issues clearly, works constructively with technical and business partners, and contributes to a respectful, supportive team environment.
Adaptability and Flexibility – Works effectively in a high-volume environment with changing priorities, evolving tools, and new software licensing and delivery models.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The analyst will perform daily Software Asset Management and Application Lifecycle Management operations, ensuring accurate inventory and lifecycle data across various platforms. They will also coordinate with stakeholders to manage application ownership, security remediation, and license compliance.

Requirements

Candidates should have at least two years of experience in IT operations, asset management, or a related field, along with a demonstrated ability to learn SAM/ITSM tools. Strong analytical skills, attention to detail, and knowledge of software licensing models are essential for success in this role.

Skills

Software Asset Management
ServiceNow
Flexera
Intune
ITSM
Data Analysis
Software Licensing
ITIL
Configuration Management
Data Governance
Reporting
Workflow Automation
Cybersecurity
Vendor Management

Visa sponsorship

Not detected in the job text

Keywords

Software Asset Management
ServiceNow SAM Pro
Flexera
Intune
CMDB
ITIL
SaaS
Software Licensing
Cybersecurity
Vulnerability Management
Data Analysis
Workflow Automation
IT Operations
Asset Management
Compliance
Reporting
Vendor Support
Lifecycle Management
Inventory Management

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