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Added 58 mins ago
CL
Resident Advisor - TRU East Village
Campus Living Centres
Kamloops, BC
- Full-time
Work in co-operation with other staff including but not limited to: the Residence Life Manager (RLM), the General Manager (GM), the Operations Manager (OM), Residence Service…
Added 1 hour ago
T
Associate, Transaction Banking Product Development
TD
Toronto, ON
- Full-time
TD Securities (TDS) is one of the world's leading wholesale banks with operations spread across 15 offices globally. It provides a full suite of products and services to corporate and…
Added 2 hours ago
AC
Infrastructure & Capital Projects - Office Manager, COM
Accenture Construct
Toronto, ON
- Full-time
Manage the procurement and performance of office-related service contracts, including cleaning, maintenance, catering, and supplies, ensuring value for money and service continuity.
Added 2 hours ago
FH
Patient Care Coordinator, Mental Health & Substance Use Services (MH&SUS), In Patient Psychiatry - Chilliwack General Hospital
Fraser Health Authority
Chilliwack, BC
- $49.2 to $67.08 CAD / hour
- Full-time
In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health and working collaboratively and in…
Added 3 hours ago
TS
Program Manager Temporary
The Salvation Army in Canada
Kelowna, BC
- Full-time
Identifies equipment, maintenance, and supply needs and communicates concerns to the Property Manager.
Added 3 hours ago
M
FOH Management - General Manager
Moxies
Calgary, AB
- Full-time
We are looking for an incredible General Manager to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like you to…
Added 4 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 4 hours ago
S
Meat - Meat Cutter
Sobeys
Sherwood Park, AB
- Full-time
Full knowledge of department operations and skills
Added 5 hours ago
VA
PME Airport Services Fueler
Voyageur Aviation
North Bay, ON
- Full-time
At Voyageur Aviation Corp., we’re in the business of solving complex aviation challenges through ingenuity, precision, and innovation. As a proud Canadian company (and a wholly owned…
Added 5 hours ago
TC
Maintenance Technician
The Charlottetown Area Development Corporation
Charlottetown, PE
- Full-time
Job Summary: The maintenance technician is a key member of the CADC team. This position comes with varying job duties and locations each day. Interacting with tenants and ensuring they are…
Added 5 hours ago
PROGRAM MANAGER SERVICE OPERATNL SUPPORT
City of Toronto
ON · Toronto, ON
The Municipal Licensing and Standards (MLS) Division supports the City of Toronto the City of Toronto by contributing to the safety, vibrancy, and maintenance of communities by being a…
Added 7 hours ago
AS
IT Field Technologist
Abbotsford School District
Abbotsford, BC
- Full-time
Under the direction of the Manager - Information Technology or designate, the IT Field Technologist is responsible for the provision of end-user computer software and hardware support to…
Added 7 hours ago
PG
Manufacturing Engineering Manager
Pangeo Group
Vaughan, ON
- $100,000 to $130,000 CAD / year
- Full-time
Project North PES is Pangeo's new aluminum die casting and machining plant in Vaughan, Ontario. As Engineering Manager, you lead the Manufacturing Engineering function and carry full…
Added 8 hours ago
KH
Property Manager
KY Home Solution
Charlottetown, PE
- Full-time
You will be responsible for the full cycle of property management, including marketing, leasing, tenant relations, and day-to-day operations. This is a fast-paced, in-person role that…
Added 8 hours ago
HT
IT Manager
Hammehr Talent Consultants
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The IT Manager will lead a small IT function, combining strategic planning and systems implementation with hands-on responsibility for infrastructure, cybersecurity, and technical…
Added 9 hours ago
RM
Truck Driver
Russel Metals
Beechville, NS
- Full-time
…full-time, permanent position that reports directly to the Operations Manager. Successful candidate will be operating one of our Semi Tractors with 53’ flat-deck trailers for transporting…
Added 9 hours ago
RM
Warehouse Person
Russel Metals
Regina, SK
- Full-time
…full-time, permanent position that reports directly to the Operations…
Added 9 hours ago
RM
Class 1 Truck Driver
Russel Metals
Sackville, NB
- Full-time
…full-time, permanent position that reports directly to the Operations Manager. Successful candidate will be operating one of our Semi Tractors with 53’ flat-deck trailers for transporting…
Added 9 hours ago
BV
Facilities Manager
Bow Valley College
Calgary, AB
- Full-time
Reporting to the Director, Campus Services, the Facilities Manager oversees building operations, repairs, and maintenance across college-owned facilities. This includes mechanical,…
Added 9 hours ago
RM
Warehouseman Grade 3 Level A
Russel Metals
Regina, SK
- Full-time
…full-time, permanent position that reports directly to the Operations…
Added 9 hours ago
TE
Property Maintenance Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $85,000 to $95,000 CAD / year
The Property Maintenance Manager is responsible for overseeing the maintenance, upkeep, and operational condition of a diverse property portfolio, ensuring properties are maintained to high…
Added 9 hours ago
FO
Finance Manager, Operations
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Finance Director, Operations, the Finance Manager, Operations is responsible for overseeing the full accounting operations cycle, including Accounts Payable (AP), Accounts…
Added 9 hours ago
RM
Manager Operations I
Russel Metals
Sackville, NB
- Full-time
…three segments: metals service centers, energy field stores and steel distributors. Its network of metals service centers carries an extensive line of metal products in a wide range of…
Added 9 hours ago
PB
Key Holder - Ste-Foy
Psycho Bunny
Quebec, QC
- Part-time
Reporting to the Store Manager, the Key Holder, strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals…
Added 9 hours ago
CM
Executive Coordinator - Programs and Services
Canadian Mental Health Association
Guelph, ON
- Full-time
Support agency administrative operations including SharePoint site updates and maintenance, room bookings, catering coordination, agency and staff events, and community events hosted at…

Air Canada

Modern Workplace and Platform Services Analyst - Software Asset and Application Lifecycle Management

Toronto, ON, Canada
Dorval, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

We are looking for a dependable, curious, and collaborative analyst who enjoys solving practical problems, takes pride in accurate work, and is eager to learn. You do not need to be an expert in every tool or licensing model on day one; success in this role comes from consistent follow-through, sound judgement, openness to feedback, and a willingness to grow.

This position may be located in Montreal or Toronto.

Responsibilities:

Perform daily Software Asset Management (SAM) and Application Lifecycle Management (ALM) operations, completing assigned requests, incidents, tasks, controls, and fulfilment activities within established service levels and procedures.
Maintain the single authoritative application inventory by reconciling discovery, installation, deployment, ownership, service-relationship, and lifecycle data across Flexera, Intune, ServiceNow CMDB, vendor sources, and approved records so that each endpoint, server, and SaaS application has one accurate source of truth.
Identify, record, and periodically attest a named business owner and technical owner for each in-scope application; follow up on missing or outdated ownership and escalate unresolved gaps so lifecycle and remediation decisions always have accountable owners.
Execute stage-gated application lifecycle workflows from intake to retirement: request and classify, confirm ownership and approvals, standardize and register, monitor usage and support status, coordinate security actions, decommission, reclaim, and archive evidence.
Classify and maintain required application metadata, including criticality, business function, lifecycle stage, support model, installed version, vendor support status, end-of-support and end-of-life dates, technology dependencies, service relationships, data classification, cost centre, and ownership.
Monitor installed versions, vendor support status, end-of-support, end-of-life, and out-of-policy conditions; issue proactive alerts and initiate upgrade, replacement, exception, or retirement work before support lapses.
Map Cybersecurity scan findings, Common Vulnerabilities, and Exposures to the affected application and accountable owner, apply the approved criticality tier and remediation SLA, track progress, escalate overdue actions, and maintain status and closure evidence.
Coordinate with application owners, Cybersecurity, and Endpoint Operations on approved package, patch, upgrade, replacement, compensating-control, exception, or retirement actions; verify closure through deployment status, owner attestation, or re-scan results while preserving delivery accountability with the owning teams.
Perform SAM fulfilment and analysis, including license availability checks, assignment, reclamation, reallocation, deprovisioning, entitlement-to-install reconciliation, effective license position maintenance, usage review, and renewal data preparation.
Translate ALM lifecycle events into clear handoffs to SAM for license reclamation, renewal, or procurement, and incorporate SAM contract dates, entitlements, and vendor signals into lifecycle monitoring.
Produce operational reporting on inventory quality, ownership coverage, application currency, unsupported software, vulnerability remediation against approved SLAs, lifecycle exceptions, license position, utilization, savings, ticket volumes, and backlog.
Support application portfolio reviews by identifying rationalization candidates, duplicate or unused applications, upcoming end-of-support risks, unsupported versions, unresolved ownership, overdue remediation, and recurring control failures.
Maintain audit-ready records, approvals, exceptions, attestations, work instructions, knowledge articles, and evidence repositories in accordance with governance and record-retention requirements.
Identify and implement approved improvements to data validation, alerting, workflow, automation, self-service, reporting, and recurring-error reduction while respecting role boundaries: the analyst does not package or deploy software, perform vulnerability scanning, negotiate contracts, or own application development and operation.

Two or more years of experience in IT operations, Software Asset Management, IT Asset Management, application management, service management, data operations, or a related role; equivalent transferable experience and demonstrated ability to learn will be considered.
Experience with, or a demonstrated ability to learn, a SAM/ITAM or ITSM platform such as ServiceNow SAM Pro, Flexera, or an equivalent tool. Exposure to queue management, record maintenance, workflow execution, or reporting is an asset.
Working knowledge of software licensing concepts and models, including perpetual, subscription, named-user, device, concurrent, processor/core, consumption-based, and Saas.
Experience interpreting agreements, purchase records, entitlements, usage rights, discovery data, deployment data, and usage records to support reconciliation, compliance, optimization, and renewal readiness.
Strong spreadsheet and data-analysis skills; experience with reporting or visualization tools, SQL, Power Query, scripting, or workflow automation is an asset.
Knowledge of application lifecycle, configuration management, ITIL/ITSM, data governance, and software asset management standards is an asset.
Relevant certifications such as ITIL Foundation, IAITAM CSAM/CITAM, or Certified Software Asset Manager are assets
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Curiosity and Learning Agility – Asks thoughtful questions, seeks feedback, learns new tools and licensing concepts, and applies new knowledge to day-to-day work.
Accuracy and Attention to Detail – Takes pride in complete, traceable, and audit-ready work; validates information and follows discrepancies through to resolution.
Reliability and Work Ethic – Follows through on commitments, manages assigned work responsibly, meets deadlines and service levels, and communicates early when support or clarification is needed.
Positive Service Mindset – Approaches requestors and application owners with patience, professionalism, and a practical desire to help while applying policies and controls consistently.
Continuous Improvement – Notices inefficient practices, documents problems, suggests practical improvements, and helps test whether changes improve quality, speed, or control.
Communication and Collaboration – Listens well, explains issues clearly, works constructively with technical and business partners, and contributes to a respectful, supportive team environment.
Adaptability and Flexibility – Works effectively in a high-volume environment with changing priorities, evolving tools, and new software licensing and delivery models.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The analyst will perform daily Software Asset Management and Application Lifecycle Management operations, ensuring accurate inventory and lifecycle data across various platforms. They will also coordinate with stakeholders to manage application ownership, security remediation, and license compliance.

Requirements

Candidates should have at least two years of experience in IT operations, asset management, or a related field, along with a demonstrated ability to learn SAM/ITSM tools. Strong analytical skills, attention to detail, and knowledge of software licensing models are essential for success in this role.

Skills

Software Asset Management
ServiceNow
Flexera
Intune
ITSM
Data Analysis
Software Licensing
ITIL
Configuration Management
Data Governance
Reporting
Workflow Automation
Cybersecurity
Vendor Management

Visa sponsorship

Not detected in the job text

Keywords

Software Asset Management
ServiceNow SAM Pro
Flexera
Intune
CMDB
ITIL
SaaS
Software Licensing
Cybersecurity
Vulnerability Management
Data Analysis
Workflow Automation
IT Operations
Asset Management
Compliance
Reporting
Vendor Support
Lifecycle Management
Inventory Management

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