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Added 13 mins ago
AG
Assistant Manager, Middle Office
Apex Group Ltd
Toronto, ON
- Full-time
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team…
Added 13 mins ago
S
In Store Bakery - Clerk Department Second Bakery
Sobeys
Rothesay, NB
- Full-time
Provide customers with friendly and professional service. Fulfill duties for all areas of the Bakery Department. Supervise the Bakery Department and staff in the absence of the Bakery…
Added 13 mins ago
V
Engagement Manager
vivovii
Toronto, ON
- Full-time
We are looking for an Engagement Manager to work closely with vivovii leadership on product development and client service delivery.
Added 13 mins ago
O
Senior Facilities Manager
OCS
London, ON
- Full-time
Drive collaboration and alignment between teams across the customer portfolio, ensuring that service delivery is consistent across destinations.
Added 13 mins ago
S
Produce - Clerk Produce
Sobeys
Toronto, ON
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 13 mins ago
MR
Intermediate Project Manager - (Water / Wastewater Construction)
Maple Reinders
Mississauga, ON
- $120,000 to $170,000 CAD / year
- Full-time
Maple Reinders Constructors is currently searching for an experienced Intermediate Project Manager to join our Civil construction division out of our head office in Mississauga, Ontario.…
Added 13 mins ago
SD
Senior Manager, Learning, Development and Engagement
Shoppers Drug Mart
Toronto, ON
- $100,000 to $132,000 CAD / year
- Full-time
The Senior Manager, Learning, Development & Engagement will help strengthen leadership, collaboration, communication and engagement across Central Pharmacy Services. This role shapes and…
Added 13 mins ago
KG
Mechanical-Industrial Project Manager
KGS Group
Winnipeg, MB
- Full-time
We are looking for a Project Manager to join our Mechanical-Industrial Department in our Winnipeg office. As KGS Group continues to develop strong technical delivery teams, we are looking…
Added 13 mins ago
GD
IT Infrastructure Area Manager
General Dynamics Land Systems–Canada
London, ON
- Full-time
We are seeking an IT Infrastructure Area Manager to lead a high-performing team responsible for the day-to-day delivery, reliability, and continuous improvement of our IT infrastructure. In…
Added 13 mins ago
M
Intermediate Civil Engineer
McElhanney
Salmon Arm, BC
- Full-time
…specifications, and assist in pursuit, project management, proposal and delivery of local and regional projects. Working closely with our Division Manager and operational teams, the…
Added 13 mins ago
MR
Project Manager - (Water / Wastewater Construction)
Maple Reinders
Mississauga, ON
- $100,000 to $145,000 CAD / year
- Full-time
Project Manager - (Water/Wastewater Construction)
Added 14 mins ago
Driver I - Snow Lake
Superior Plus Propane Talent Acquisition
Snow Lake, MB · Prince Albert, SK
The Propane Driver is responsible for the safe and timely delivery of propane to our customers. The Driver will deliver, load and unload propane while providing exceptional customer…
Added 14 mins ago
Propane Driver - Flin Flon, MB (Fly in/ Fly out with accommodations provided)
Superior Plus Propane Talent Acquisition
Flin Flon, MB · Winnipeg, MB
The Propane Driver is responsible for the safe and timely delivery of propane to our customers. The Driver will deliver, load and unload propane while providing exceptional customer…
Added 14 mins ago
Hospitality Manager
Optima Living
Calgary, AB
Reporting to the General Manager, the Hospitality Manager is responsible for leading and coordinating dining services and housekeeping operations to ensure residents live in a safe, clean,…
Added 14 mins ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Summerside, PE
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 14 mins ago
District Manager
Superior Plus Propane Talent Acquisition
Invermere, BC
The District Manager, reporting to the Area Operations Manager, is accountable for the safe, reliable, and efficient delivery of propane and associated services within a defined geographic…
Added 14 mins ago
CO
Job ID #32090: Organizational Change Management Lead, Enterprise Time and Attendance System - REPOST
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
…talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us…
Added 14 mins ago
W
Sales Clerk - Contract
Walker
Niagara Falls, ON
- Full-time
As our new Sales Clerk you will be part of our team in Niagara Falls. Reporting directly to the Sales Manager, the Sales Clerk performs a variety of clerical duties, providing…
Added 29 mins ago
CC
Bilingual Human Resources Generalist (contract)
Canadian Cancer Society
Ottawa, ON · Montreal, QC · Quebec, QC · Vancouver, BC · Halifax, NS · St. John's, NL
- $68,000 to $75,000 CAD / year
- Full-time
- Temporary
Partner with HR Specialists to support the end‑to‑end delivery of core HR programs across the employee lifecycle, ensuring consistency, compliance, and a positive employee experience
Added 29 mins ago
TW
Personal Support Worker RET
The Wellington
Hamilton, ON
- Part-time
Assist with meal service, snacks and nourishment delivery, and feeding as required, following swallowing/texture and safety directions where applicable.
Added 29 mins ago
22996 - Regional Corruption Pursue Manager
Ministry of Justice UK
Northwest Territories
…prisons and probation teams with an improved counter-corruption…
Added 29 mins ago
SI
Director of Data Center Operations
Salute Inc.
Toronto, ON · Montreal, QC
- $140,000 to $150,000 CAD / year
- Full-time
…responsible for enabling Salute’s site teams to focus on customer delivery. This role will support administrative, compliance, and employee development responsibilities, ensuring…
Added 29 mins ago
M
Shipping and Receiving Attendant
Marriott
Burnaby, BC
- Part-time
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal…
Added 43 mins ago
AE
Regional Manager – Engineering Operations and Business Development
ART Engineering Inc.
Toronto, ON · North York, ON
- Full-time
While this is not intended to be a primarily technical or project-delivery role, the successful candidate must have a strong technical or engineering background. This experience will allow…
Added 43 mins ago
DH
Community Outreach Engagement Supervisor, FT
Dixon Hall
Toronto, ON
- Full-time
Act in a leadership capacity in the development of community partnerships with other service providers and other community agencies to address issues of service delivery and policy…

Air Canada

Modern Workplace and Platform Services Analyst - Software Asset and Application Lifecycle Management

Toronto, ON, Canada
Dorval, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

We are looking for a dependable, curious, and collaborative analyst who enjoys solving practical problems, takes pride in accurate work, and is eager to learn. You do not need to be an expert in every tool or licensing model on day one; success in this role comes from consistent follow-through, sound judgement, openness to feedback, and a willingness to grow.

This position may be located in Montreal or Toronto.

Responsibilities:

Perform daily Software Asset Management (SAM) and Application Lifecycle Management (ALM) operations, completing assigned requests, incidents, tasks, controls, and fulfilment activities within established service levels and procedures.
Maintain the single authoritative application inventory by reconciling discovery, installation, deployment, ownership, service-relationship, and lifecycle data across Flexera, Intune, ServiceNow CMDB, vendor sources, and approved records so that each endpoint, server, and SaaS application has one accurate source of truth.
Identify, record, and periodically attest a named business owner and technical owner for each in-scope application; follow up on missing or outdated ownership and escalate unresolved gaps so lifecycle and remediation decisions always have accountable owners.
Execute stage-gated application lifecycle workflows from intake to retirement: request and classify, confirm ownership and approvals, standardize and register, monitor usage and support status, coordinate security actions, decommission, reclaim, and archive evidence.
Classify and maintain required application metadata, including criticality, business function, lifecycle stage, support model, installed version, vendor support status, end-of-support and end-of-life dates, technology dependencies, service relationships, data classification, cost centre, and ownership.
Monitor installed versions, vendor support status, end-of-support, end-of-life, and out-of-policy conditions; issue proactive alerts and initiate upgrade, replacement, exception, or retirement work before support lapses.
Map Cybersecurity scan findings, Common Vulnerabilities, and Exposures to the affected application and accountable owner, apply the approved criticality tier and remediation SLA, track progress, escalate overdue actions, and maintain status and closure evidence.
Coordinate with application owners, Cybersecurity, and Endpoint Operations on approved package, patch, upgrade, replacement, compensating-control, exception, or retirement actions; verify closure through deployment status, owner attestation, or re-scan results while preserving delivery accountability with the owning teams.
Perform SAM fulfilment and analysis, including license availability checks, assignment, reclamation, reallocation, deprovisioning, entitlement-to-install reconciliation, effective license position maintenance, usage review, and renewal data preparation.
Translate ALM lifecycle events into clear handoffs to SAM for license reclamation, renewal, or procurement, and incorporate SAM contract dates, entitlements, and vendor signals into lifecycle monitoring.
Produce operational reporting on inventory quality, ownership coverage, application currency, unsupported software, vulnerability remediation against approved SLAs, lifecycle exceptions, license position, utilization, savings, ticket volumes, and backlog.
Support application portfolio reviews by identifying rationalization candidates, duplicate or unused applications, upcoming end-of-support risks, unsupported versions, unresolved ownership, overdue remediation, and recurring control failures.
Maintain audit-ready records, approvals, exceptions, attestations, work instructions, knowledge articles, and evidence repositories in accordance with governance and record-retention requirements.
Identify and implement approved improvements to data validation, alerting, workflow, automation, self-service, reporting, and recurring-error reduction while respecting role boundaries: the analyst does not package or deploy software, perform vulnerability scanning, negotiate contracts, or own application development and operation.

Two or more years of experience in IT operations, Software Asset Management, IT Asset Management, application management, service management, data operations, or a related role; equivalent transferable experience and demonstrated ability to learn will be considered.
Experience with, or a demonstrated ability to learn, a SAM/ITAM or ITSM platform such as ServiceNow SAM Pro, Flexera, or an equivalent tool. Exposure to queue management, record maintenance, workflow execution, or reporting is an asset.
Working knowledge of software licensing concepts and models, including perpetual, subscription, named-user, device, concurrent, processor/core, consumption-based, and Saas.
Experience interpreting agreements, purchase records, entitlements, usage rights, discovery data, deployment data, and usage records to support reconciliation, compliance, optimization, and renewal readiness.
Strong spreadsheet and data-analysis skills; experience with reporting or visualization tools, SQL, Power Query, scripting, or workflow automation is an asset.
Knowledge of application lifecycle, configuration management, ITIL/ITSM, data governance, and software asset management standards is an asset.
Relevant certifications such as ITIL Foundation, IAITAM CSAM/CITAM, or Certified Software Asset Manager are assets
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Curiosity and Learning Agility – Asks thoughtful questions, seeks feedback, learns new tools and licensing concepts, and applies new knowledge to day-to-day work.
Accuracy and Attention to Detail – Takes pride in complete, traceable, and audit-ready work; validates information and follows discrepancies through to resolution.
Reliability and Work Ethic – Follows through on commitments, manages assigned work responsibly, meets deadlines and service levels, and communicates early when support or clarification is needed.
Positive Service Mindset – Approaches requestors and application owners with patience, professionalism, and a practical desire to help while applying policies and controls consistently.
Continuous Improvement – Notices inefficient practices, documents problems, suggests practical improvements, and helps test whether changes improve quality, speed, or control.
Communication and Collaboration – Listens well, explains issues clearly, works constructively with technical and business partners, and contributes to a respectful, supportive team environment.
Adaptability and Flexibility – Works effectively in a high-volume environment with changing priorities, evolving tools, and new software licensing and delivery models.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The analyst will perform daily Software Asset Management and Application Lifecycle Management operations, ensuring accurate inventory and lifecycle data across various platforms. They will also coordinate with stakeholders to manage application ownership, security remediation, and license compliance.

Requirements

Candidates should have at least two years of experience in IT operations, asset management, or a related field, along with a demonstrated ability to learn SAM/ITSM tools. Strong analytical skills, attention to detail, and knowledge of software licensing models are essential for success in this role.

Skills

Software Asset Management
ServiceNow
Flexera
Intune
ITSM
Data Analysis
Software Licensing
ITIL
Configuration Management
Data Governance
Reporting
Workflow Automation
Cybersecurity
Vendor Management

Visa sponsorship

Not detected in the job text

Keywords

Software Asset Management
ServiceNow SAM Pro
Flexera
Intune
CMDB
ITIL
SaaS
Software Licensing
Cybersecurity
Vulnerability Management
Data Analysis
Workflow Automation
IT Operations
Asset Management
Compliance
Reporting
Vendor Support
Lifecycle Management
Inventory Management

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