Find work in Canada.

546,874 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
S
Part Time Retail Associate (Optical): Calgary, AB
Specsavers
Calgary, AB
- Part-time
Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term
Added 10 mins ago
RB
Mortgage Specialist Assistant
Royal Bank of Canada
AB · EDMONTON, Alberta
- Full-time
Added 10 mins ago
RB
Branch Manager, Bayview & Wellington Branch
Royal Bank of Canada
ON · AURORA, Ontario
- Full-time
Added 10 mins ago
RB
Mortgage Specialist
Royal Bank of Canada
Norfolk, ON
- Full-time
Added 10 mins ago
Territory Sales Representative - Charlottetown
Molson Coors
Charlottetown, PE
In the role of Territory Sales Representative working in Prince Edward Island, you will be part of the Atlantic Commercial team. This position reports to the New Brunswick/PEI District…
Added 24 mins ago
WI
Sous Chef - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Personally uphold and ensure the brigade upholds the highest level of safety and commercial hygiene.
Added 24 mins ago
N
Senior Mortgage Underwriter
nesto
Toronto, ON
- Full-time
…solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50…
Added 24 mins ago
LC
Business Relationship Manager - Waterloo
Libro Credit Union
Waterloo, ON
- Full-time
3+ years of experience in business banking, relationship management, or commercial lending.
Added 24 mins ago
N
Senior Mortgage Underwriter
nesto
Montreal, QC
- Full-time
…solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50…
Added 24 mins ago
J
Labourer/Equipment Operator - Regina Specialized Long Term Care
Jardeg
Regina, SK
- Full-time
…If you’re a tradesperson working in Canada, our reach across commercial, infrastructure, and industrial construction - as well as maintenance and turnaround projects - means we offer more…
Added 24 mins ago
G
Subcontractor Coordinator - Services
Graham
AB · Edmonton, AB
- Full-time
…resolve routine issues, track actions to completion, and escalate commercial or compliance exceptions…
Added 24 mins ago
2L
Sales Account Manager
247 Labs
Toronto, ON
- Full-time
Ongoing mentorship and direct involvement in shaping the agency’s commercial growth
Added 24 mins ago
N
Senior Mortgage Underwriter
nesto
Montreal, QC
- Full-time
…solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50…
Added 24 mins ago
N
Senior Mortgage Underwriter
nesto
Toronto, ON
- Full-time
…solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50…
Added 24 mins ago
PE
Marketing Manager
PRI Engineering
Toronto, ON
- Full-time
…campaigns, and to run the marketing engine that supports our commercial team across five sectors: transportation and infrastructure, earth and environment, property and buildings, energy…
Added 24 mins ago
HC
Real Estate Lease Administrator
HearingLife Canada
Toronto, ON · North York, ON
- Full-time
2-5 years of administrative experience supporting real estate, facilities, property management, construction, or commercial leasing functions.
Added 24 mins ago
N
Senior Mortgage Underwriter
nesto
Calgary, AB
- Full-time
…solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50…
Added 24 mins ago
N
Senior Mortgage Underwriter
nesto
Winnipeg, MB
- Full-time
…solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50…
Added 24 mins ago
WM
Intern, Interior Architecture & Design (Spring)
Ware Malcomb
Ottawa, ON
- $18 to $22 CAD / hour
- Volunteer
Established in 1972, Ware Malcomb is a dynamic, forward-thinking commercial real estate design firm providing professional architecture, interior design, civil engineering, branding,…
Added 24 mins ago
N
Senior Mortgage Underwriter
nesto
Calgary, AB
- Full-time
…solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50…
Added 24 mins ago
N
Senior Mortgage Underwriter
nesto
Winnipeg, MB
- Full-time
…solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50…
Added 24 mins ago
SH
Content Creator & Photographer/Videographer
Sandman Hotel Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Skilled in photography and videography (Commercial, real estate, hospitality or related) and UGC video (Instagram, Tiktok).
Added 24 mins ago
M
Content Creator & Photographer/Videographer
Moxies
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Skilled in photography and videography (Commercial, real estate, hospitality or related) and UGC video (Instagram, Tiktok).
Added 24 mins ago
PG
Electrical Project Scheduler
Plan Group Inc.
Mississauga, ON
- Full-time
We are seeking an experienced Electrical Project Scheduler for utility-scale, commercial, and industrial electrical contractor projects. The ideal candidate will possess advanced Primavera…
Added 25 mins ago
WM
Project Manager
Wales McLelland Construction
Calgary, AB
- Full-time
…pre-construction, design-build, and construction management for industrial, commercial, and institutional clients. Our expertise in tilt-up and cast-in-place construction has earned us a…

Air Canada

Operations Manager - Contact Centres

Dorval, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Our skilled Operations Managers embrace their role as a Leader, assisting Customer Sales and Service Agents to achieve their personal potential in the delivery of superior customer service. Strong interpersonal skills and coaching abilities dominate as they educate and motivate their team of front-line employees in providing exceptional customer service to Air Canada worldwide. They quickly adapt to changes and model a positive, motivating and customer-focused attitude for employees while showcasing their strong problem-solving and multi-tasking skills.

Responsibilities:

Coach employees to the team metrics, to achieve and exceed productivity and service objectives.
Coach on soft skills by demonstrating courtesy, empathy and poise under pressure
Listen to calls to observe employee demeanour, technical accuracy and conformance to Company policies and procedures
Support the launch of new products and services and communicate the rationale and benefits
Proactively manage employee absenteeism. Be responsible for the delivery of corrective actions and fostering a culture of reliability.
Provide recognition and deliver constructive feedback in a manner that fosters motivation and empowerment. Celebrate success with employees by recognizing
great individual and team effort and take time to thank them.
Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.
Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.
Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions.
Consistently communicate with employees and customers with company directions and explain the rationale behind our policies or decisions.
Anticipate employees’ and customers’ needs and be available for them.
Be entrepreneurial and make every decision as if you owned Air Canada.
Assume local leadership, as assigned, for specific local initiatives or departments for process & performance improvement.
Participate in Management team meetings and decision-making pertaining to office matters.
Collaborate with union representatives, Labour Relations, leaders, and employees to resolve workforce planning, attendance, accommodation, and employee relations matters.

Completion of a bachelor’s degree or academic equivalent is an asset.
Knowledge of airline commercial operations, call centre operations, or related travel industry experience an asset.
Strong customer focus, dealing with employees and customers with professionalism and care.
Demonstrated leadership, coaching, and employee development skills in a fast-paced, customer-focused environment.
Proven critical thinking, sound judgment, and problem-solving skills, with the ability to make timely decisions and resolve complex employee, customer, and operational issues.
Excellent communication, influencing, conflict resolution, and relationship-management skills, with the ability to build trust and create mutually beneficial solutions.
Demonstrated ability to work under pressure, handle stressful situations and maintain flexibility.
Ability to respond quickly to situations and seize opportunities.
Able to influence, convince and create mutually acceptable solutions in the context of conflicts.
Possess an energetic and tenacious achievement orientation, with demonstrated ability to take initiative and work with minimal supervision.
Experience using Microsoft Office applications including Word, Excel, and Outlook.
Demonstrated commitment to teamwork.
Knowledge of labour relations and experience in managing a unionized workforce is an asset.
Ability to work evenings, weekends, and holidays.
Ability to travel when required.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Apply About employer

More about this job

Responsibilities

The Operations Manager is responsible for coaching front-line agents to meet productivity and service metrics while fostering a culture of reliability and motivation. They monitor operational performance, resolve service issues, and collaborate with various stakeholders to ensure excellence in customer service standards.

Requirements

Candidates should possess strong leadership and coaching skills, with experience in managing unionized workforces and call centre operations. A bachelor's degree is preferred, along with proven ability to work under pressure and handle complex operational and employee relations issues.

Skills

Leadership
Coaching
Customer Service
Problem-solving
Conflict Resolution
Performance Management
Communication
Critical Thinking
Relationship Management
Labour Relations
Multi-tasking
Microsoft Office
Operational Excellence
Teamwork
Decision-making

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Contact Centre
Aviation
Customer Service
Coaching
Performance Metrics
Labour Relations
Unionized Workforce
Problem-solving
Leadership
Microsoft Office
Conflict Resolution
Operational Standards
Workforce Planning
Employee Development
Critical Thinking
Decision-making
Team Management
Service Objectives
Professionalism

Report this job