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NB
Banking Advisor
National Bank of Canada
Montreal, QC
- Full-time
Advisory service experience, inclusive attitude and openness to diversity
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F
Chief Revenue Officer (CRO) & Co-founder - AI for Small Law Firms
FutureSight
Canada
- Full-time
…that successfully deploy trusted AI workers into professional-service verticals over the next 18 months have an opportunity to define entirely new categories. We intend to be one of…
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WM
Inside Sales Representative
Williams Machinery
Surrey, BC
- Full-time
You'll take an active role in generating leads, developing customer accounts, and selling equipment, parts, and service solutions. If you're motivated by targets, enjoy the challenge of…
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JC
Sales Colleague
JYSK Canada
Burlington, ON
- Part-time
As a Sales Colleague, you will provide fast and friendly service to our customers. You will need to have strong product knowledge and ensure the product presentation on the floor is…
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A
Sales Associate
Ardene
Hamilton, ON
- $17.6 CAD / hour
- Part-time
The Sales Associate provides outstanding customer service, merchandises, generates and processes sales as well as maintains the store’s cleanliness and appearance.
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TU
Area Manager (Graduate) - Bolton Region
targetjobs UK
Bolton, ON
- Full-time
…while ensuring an efficient working environment, great customer service, minimal costs and maximum operational…
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U
Seasonal Driver Helper - Woodstock
UPS
Chatham-Kent, ON · Chatham, ON
- Temporary
…carrying packages. This position ensures the best customer service through efficiency and…
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NS
Assistant Manager - Continuing Care Nursing
Nova Scotia Health Authority
Port Hawkesbury, NS
- Full-time
Demonstrated commitment to quality improvement and enhanced customer service
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U
Owen Sound Driver Helper
UPS
Owen Sound, ON
- Part-time
…carrying packages. This position ensures the best customer service through efficiency and…
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WS
Marketing Administrator
Wolf Steel Ltd
Barrie, ON
- Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…
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CR
Switchperson
Cando Rail & Terminals
Oakbank, MB
- Part-time
Actively participate with the team and provide excellent customer service while promoting a superior company image.
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NP
Night Auditor
Naturally Pacific Resort
Campbell River, BC
- Full-time
…are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation. Our focus is not only on creating…
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RO
Advisor, Water and Wastewater Strategic Infrastructure Planning
Region of Peel
Brampton, ON
- Contract
…forecasting, and business processes to support sustainable service delivery and compliance with ISO 55000 standards IAM framework of Asset Management and Compliance with Ontario Regulation…
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S
Liquor Store - Clerk Liquor
Sobeys
Sherwood Park, AB
- Full-time
…teams, Sobeys Liquor delivers a curated selection and trusted service to customers across Western…
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YC
CUPE 2331 Temporary Specialized Educational Intervenor - Area North and West
York Catholic District School Board
Aurora, ON
- Temporary
…Resources becoming aware of the return to work of the permanent employee, supply employees placed into long term assignments will be given advance notice of the termination of such…
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MD
Communications Specialist 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Experience in meeting deadlines. Good attention to detail. Customer service skills.
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AC
Food Service Worker
Aramark Canada
AB · Edmonton, AB
- Full-time
The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of…
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MD
Communications and Strategic Initiatives Coordinator - Communications Specialist 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…the Drinking Water Protection (DWP) Section within EH. The employee is responsible for planning and developing drinking water communications materials for noncommunity public water system…
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SA
Maintenance Technician
Sealed Air Corporation
Brampton, ON
- Full-time
Able to interface and cooperate well with production line workers and supervisors, with a strong customer service mindset.
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OT
Restaurant Assistant Manager
One Therapy Network
Kamloops, BC
- Full-time
Benefits include an optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment,…
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CC
Production Associate - Garment Hanger/Inspector - Temporary
Cintas Canada
Toronto, ON
- Full-time
…safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly…
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W
Customer Support, Field Service Coordinator - Windsor Windows
Woodgrain
Windsor, ON
- Full-time
…Business With. This means that we strive to provide superior service, meet the highest of standards, adapt to changing market conditions, and exceed customer’s expectations. We are…
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MD
Chief of Operations - Core Operations Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Setting strategic direction and implementing organizational changes to improve operations and service delivery
Added just now
MD
Administrative Services Program Director - State Prog Admin Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
This position promotes good stewardship of state resources, balances operational efficiency, and standardization with flexibility and customer service.
Added just now
MD
Parks and Trails Grants Specialist Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Serve as the Division's lead to Operations Service Division office of grant management and National Park Service, establishing, coordinating and supporting success by fostering productive…

Air Canada

Operations Manager - Contact Centres

Dorval, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Our skilled Operations Managers embrace their role as a Leader, assisting Customer Sales and Service Agents to achieve their personal potential in the delivery of superior customer service. Strong interpersonal skills and coaching abilities dominate as they educate and motivate their team of front-line employees in providing exceptional customer service to Air Canada worldwide. They quickly adapt to changes and model a positive, motivating and customer-focused attitude for employees while showcasing their strong problem-solving and multi-tasking skills.

Responsibilities:

Coach employees to the team metrics, to achieve and exceed productivity and service objectives.
Coach on soft skills by demonstrating courtesy, empathy and poise under pressure
Listen to calls to observe employee demeanour, technical accuracy and conformance to Company policies and procedures
Support the launch of new products and services and communicate the rationale and benefits
Proactively manage employee absenteeism. Be responsible for the delivery of corrective actions and fostering a culture of reliability.
Provide recognition and deliver constructive feedback in a manner that fosters motivation and empowerment. Celebrate success with employees by recognizing
great individual and team effort and take time to thank them.
Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.
Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.
Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions.
Consistently communicate with employees and customers with company directions and explain the rationale behind our policies or decisions.
Anticipate employees’ and customers’ needs and be available for them.
Be entrepreneurial and make every decision as if you owned Air Canada.
Assume local leadership, as assigned, for specific local initiatives or departments for process & performance improvement.
Participate in Management team meetings and decision-making pertaining to office matters.
Collaborate with union representatives, Labour Relations, leaders, and employees to resolve workforce planning, attendance, accommodation, and employee relations matters.

Completion of a bachelor’s degree or academic equivalent is an asset.
Knowledge of airline commercial operations, call centre operations, or related travel industry experience an asset.
Strong customer focus, dealing with employees and customers with professionalism and care.
Demonstrated leadership, coaching, and employee development skills in a fast-paced, customer-focused environment.
Proven critical thinking, sound judgment, and problem-solving skills, with the ability to make timely decisions and resolve complex employee, customer, and operational issues.
Excellent communication, influencing, conflict resolution, and relationship-management skills, with the ability to build trust and create mutually beneficial solutions.
Demonstrated ability to work under pressure, handle stressful situations and maintain flexibility.
Ability to respond quickly to situations and seize opportunities.
Able to influence, convince and create mutually acceptable solutions in the context of conflicts.
Possess an energetic and tenacious achievement orientation, with demonstrated ability to take initiative and work with minimal supervision.
Experience using Microsoft Office applications including Word, Excel, and Outlook.
Demonstrated commitment to teamwork.
Knowledge of labour relations and experience in managing a unionized workforce is an asset.
Ability to work evenings, weekends, and holidays.
Ability to travel when required.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The Operations Manager is responsible for coaching front-line agents to meet productivity and service metrics while fostering a culture of reliability and motivation. They monitor operational performance, resolve service issues, and collaborate with various stakeholders to ensure excellence in customer service standards.

Requirements

Candidates should possess strong leadership and coaching skills, with experience in managing unionized workforces and call centre operations. A bachelor's degree is preferred, along with proven ability to work under pressure and handle complex operational and employee relations issues.

Skills

Leadership
Coaching
Customer Service
Problem-solving
Conflict Resolution
Performance Management
Communication
Critical Thinking
Relationship Management
Labour Relations
Multi-tasking
Microsoft Office
Operational Excellence
Teamwork
Decision-making

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Contact Centre
Aviation
Customer Service
Coaching
Performance Metrics
Labour Relations
Unionized Workforce
Problem-solving
Leadership
Microsoft Office
Conflict Resolution
Operational Standards
Workforce Planning
Employee Development
Critical Thinking
Decision-making
Team Management
Service Objectives
Professionalism

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