Jobs in Canada

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Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Canada
- Full-time
Proven experience as a Security Strategist,Security Strategist, Solutions Architect, Sales Engineer, Technical Account Manager, or similar customer-facing technical role. Experience on the…
Added 1 min ago
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Sanctions Developer (OFAC)
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
This hybrid role requires you to work from our downtown Toronto office and/or the Client office a minimum of 4 days per week
Added 1 min ago
Account Manager
Grainger Businesses
Edmonton, AB
…aspects of business daily. You will report to the District Sales Manager. This opportunity is open to candidates located in the Red Deer, Alberta…
Added 1 min ago
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Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Coquitlam, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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Recreation Facilitator - Part -Time (0.4 EFT) Maples Personal Care Home
Extendicare
Winnipeg, MB · Maples Personal Care Home
- Part-time
Reporting to the Recreation Manager, the Recreation Aide assists in the planning,
Added 1 min ago
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Recreation Manager - Full Time (FT) - York, Sudbury
Extendicare
Sudbury, ON · LTC - York (York St.)
- Full-time
Extendicare is a leading provider of care and services for seniors across Canada, operating
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(CAN) Gérant du service à la clientèle
Walmart
Quebec, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 1 min ago
Patient Transport Assistant (Designated Indegenous) - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Must have good interpersonal and English communication skills, both oral and written · Must have good organizational skills and be able to communicate in an effective manner with all levels of staff
Added 1 min ago
Housekeeping Aide
Winnipeg Regional Health Authority
Altona, MB
Under the direction of the Manager - Environmental Services, the Housekeeping Aide maintains assigned areas in a clean, sanitary, safe and orderly manner to ensure that the highest degree…
Added 1 min ago
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Assistant Store Manager
Kal Tire
Moncton, NB
- Full-time
…operational excellence can truly shine? Join us as Assistant Store Manager at Moncton, NB and be at the heart of a dynamic team, driving daily operations, team development, and outstanding…
Added 1 min ago
Test & Commissioning Leader
Alstom
Whitby, ON
…high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the…
Added 16 mins ago
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Flight Dispatcher
Cargojet
Hamilton, ON
- Full-time
Must possess a Restricted Operator Certificate with Aeronautical Qualification (ROC-A)
Added 16 mins ago
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Tool Rental Associate: Part Time - LANGFORD
The Home Depot
Victoria, BC
- Part-time
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Added 16 mins ago
AW
Support Worker - Aoki Ross, ADS (FT-Over Night)
Atira Women's Resource Society
Vancouver, BC
- Full-time
Reporting to the Program Manager, the Support Worker is responsible for the day-to-day work of supporting residents with a wide array of emotional and practical supports. Activities include…
Added 16 mins ago
AW
Child and Youth Worker- Sorella
Atira Women's Resource Society
Vancouver, BC
- Part-time
This requirement is consistent with established best practices under human rights laws for providing services to vulnerable groups and reflects our commitment to providing community based,…
Added 16 mins ago
Shelter Resource Worker
Lookout Housing and Health Society
Vancouver, BC
Must have current Occupational First Aid Level 1 Certificate
Added 16 mins ago
Shelter Resource Worker
Lookout Housing and Health Society
Duncan, BC
Must have current Occupational First Aid Level 1 Certificate
Added 16 mins ago
Tenant Support Worker
Lookout Housing and Health Society
Courtenay, BC
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 30 mins ago
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Adult Protective Support Worker And Case Manager
Family Service Thames Valley
Mississauga, ON
- Full-time
Role Description This full-time on-site role, based in Mississauga, ON, involves providing adult protective services and case management support to vulnerable adults. The Adult Protective…
Added 30 mins ago
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Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $90,000 to $105,000 CAD / year
- Full-time
Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing…
Added 30 mins ago
JW
General Manager for GreenTee Country Club Westwood Plateau
JK World Group
Coquitlam, BC
- Full-time
GreenTee Country Club Westwood Plateau is seeking an experienced General Manager to lead all aspects of club operations and guide the club's continued development.
Added 30 mins ago
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Licensed Practical Nurse
Island Community Mental Health
Victoria, BC
- Full-time
Observes clients and their environments, ensures pertinent information and significant clinical changes are communicated in a timely manner to the Director of Care, Manager and team;
Added 30 mins ago
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Audit & Risk Manager
Resource Productivity and Recovery Authority
Toronto, ON
- Full-time
…Ontario’s producer responsibility laws, providing registry services to our regulated community, and reporting publicly on Ontario’s progress towards a circular…
Added 31 mins ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Added 31 mins ago
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Community Life Leader - Part Time
Optima Living
St. Albert, AB
- Part-time
Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee.

Air Canada

Operations Manager - Contact Centres

Dorval, QC, Canada

Full-time

Apply on aircanada.taleo.net About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Our skilled Operations Managers embrace their role as a Leader, assisting Customer Sales and Service Agents to achieve their personal potential in the delivery of superior customer service. Strong interpersonal skills and coaching abilities dominate as they educate and motivate their team of front-line employees in providing exceptional customer service to Air Canada worldwide. They quickly adapt to changes and model a positive, motivating and customer-focused attitude for employees while showcasing their strong problem-solving and multi-tasking skills.

Responsibilities:

Coach employees to the team metrics, to achieve and exceed productivity and service objectives.
Coach on soft skills by demonstrating courtesy, empathy and poise under pressure
Listen to calls to observe employee demeanour, technical accuracy and conformance to Company policies and procedures
Support the launch of new products and services and communicate the rationale and benefits
Proactively manage employee absenteeism. Be responsible for the delivery of corrective actions and fostering a culture of reliability.
Provide recognition and deliver constructive feedback in a manner that fosters motivation and empowerment. Celebrate success with employees by recognizing
great individual and team effort and take time to thank them.
Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.
Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.
Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions.
Consistently communicate with employees and customers with company directions and explain the rationale behind our policies or decisions.
Anticipate employees’ and customers’ needs and be available for them.
Be entrepreneurial and make every decision as if you owned Air Canada.
Assume local leadership, as assigned, for specific local initiatives or departments for process & performance improvement.
Participate in Management team meetings and decision-making pertaining to office matters.
Collaborate with union representatives, Labour Relations, leaders, and employees to resolve workforce planning, attendance, accommodation, and employee relations matters.

Completion of a bachelor’s degree or academic equivalent is an asset.
Knowledge of airline commercial operations, call centre operations, or related travel industry experience an asset.
Strong customer focus, dealing with employees and customers with professionalism and care.
Demonstrated leadership, coaching, and employee development skills in a fast-paced, customer-focused environment.
Proven critical thinking, sound judgment, and problem-solving skills, with the ability to make timely decisions and resolve complex employee, customer, and operational issues.
Excellent communication, influencing, conflict resolution, and relationship-management skills, with the ability to build trust and create mutually beneficial solutions.
Demonstrated ability to work under pressure, handle stressful situations and maintain flexibility.
Ability to respond quickly to situations and seize opportunities.
Able to influence, convince and create mutually acceptable solutions in the context of conflicts.
Possess an energetic and tenacious achievement orientation, with demonstrated ability to take initiative and work with minimal supervision.
Experience using Microsoft Office applications including Word, Excel, and Outlook.
Demonstrated commitment to teamwork.
Knowledge of labour relations and experience in managing a unionized workforce is an asset.
Ability to work evenings, weekends, and holidays.
Ability to travel when required.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Apply on aircanada.taleo.net About employer

More about this job

Responsibilities

The Operations Manager is responsible for coaching front-line agents to meet productivity and service metrics while fostering a culture of reliability and motivation. They monitor operational performance, resolve service issues, and collaborate with various stakeholders to ensure excellence in customer service standards.

Requirements

Candidates should possess strong leadership and coaching skills, with experience in managing unionized workforces and call centre operations. A bachelor's degree is preferred, along with proven ability to work under pressure and handle complex operational and employee relations issues.

Skills

Leadership
Coaching
Customer Service
Problem-solving
Conflict Resolution
Performance Management
Communication
Critical Thinking
Relationship Management
Labour Relations
Multi-tasking
Microsoft Office
Operational Excellence
Teamwork
Decision-making

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Contact Centre
Aviation
Customer Service
Coaching
Performance Metrics
Labour Relations
Unionized Workforce
Problem-solving
Leadership
Microsoft Office
Conflict Resolution
Operational Standards
Workforce Planning
Employee Development
Critical Thinking
Decision-making
Team Management
Service Objectives
Professionalism

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Work requirements

Jobs in Canada