Jobs in Canada

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Added 29 mins ago
NH
Transitional Housing Support Worker - FT
Nisa Helpline
Vancouver, BC
- Full-time
Reports to: Home Manager Location: Nisa Homes Vancouver (In Person)
Added 29 mins ago
TS
Store Associate
The Salvation Army in Canada
Assiniboia, SK
- Part-time
Must have good interpersonal and communication skills (oral)
Added 29 mins ago
TS
Store Associate
The Salvation Army in Canada
Ottawa, ON
- Part-time
Must have good interpersonal and communication skills (oral)
Added 29 mins ago
TS
Store Associate
The Salvation Army in Canada
Halifax, NS
- Full-time
Must have good interpersonal and communication skills (oral)
Added 58 mins ago
AI
Manager, Area Planning and Sales Inventory
A Igreja de Jesus Cristo dos Santos dos Últimos Dias
Calgary, AB
- Full-time
…exists to provide support and leadership for area sales channel operations, demand planning, inventory management, customer service, and inform/awareness outside the United States. Success…
Added 1 hour ago
LL
Transportation Supervisor
Lineage Logistics
Newmarket, ON
- Full-time
Prepare and verify bills of lading, proof of delivery (PODs), customs documentation and cross-border shipping paperwork
Added 2 hours ago
Account Manager, Food Service
EarthFresh
Burlington, ON
Reporting to the Director of Sales, Food Service, the Account Manager, Food Service will manage and grow a portfolio of national foodservice accounts across North America. These include…
Added 3 hours ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
Prince George, BC
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 3 hours ago
NC
Operations Manager – Distribution Center Operations
NAPA Canada
Toronto, ON
- Full-time
The Distribution Center (DC) Operations Manager is responsible for driving operational excellence and achieving key performance objectives, including gross margin targets, FTE management,…
Added 3 hours ago
WC
(CAN) Manager, Business Operations eCommerce
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Manager, Business Operations eCommerce drives strategy, execution, and growth of omni-channel programs. Responsibilities include vendor management, operational…
Added 3 hours ago
FC
Sr Manager- Facility Operations 3
FedEx Canada
Markham, ON
- Full-time
Must possess a valid G license & have a good driving record
Added 3 hours ago
NC
Operations Manager – Distribution Center Operations
NAPA Canada
Cambridge, ON
- Full-time
The Distribution Center (DC) Operations Manager is responsible for driving operational excellence and achieving key performance objectives, including gross margin targets, FTE management,…
Added 3 hours ago
A
Merchandiser Feed Products
ADM
Montreal, QC
- Full-time
Effectively uses communication for proper coordination of sales, operations, logistics, and customer service
Added 4 hours ago
Associate Manager, New Concepts (Product Development)
HelloFresh
Toronto, ON
This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week
Added 4 hours ago
D
Branch Manager - Gestionnaire de succursale
Dexter
Longueuil, QC
- Full-time
Superviser les opérations quotidiennes de distribution, déléguer les tâches et responsabiliser l’équipe afin d’optimiser la performance de la succursale.
Added 4 hours ago
EI
Manager, Project Delivery
Edmonton International Airport (YEG)
Edmonton, AB
- Full-time
…businesses looking to expand tourism, entertainment, cargo logistics, manufacturing, sustainability, innovative technology development, and commercialization. The Airport City…
Added 4 hours ago
EI
Payroll Coordintor
Edmonton International Airport (YEG)
Edmonton, AB
- Full-time
…businesses looking to expand tourism, entertainment, cargo logistics, manufacturing, sustainability, innovative technology development, and commercialization. The Airport City…
Added 4 hours ago
BN
Warehouse Manager
BYD North America
Toronto, ON
- Full-time
The Parts & Warehouse Manager is responsible for overseeing the entire process of parts management (orders, planning, inventory) and warehouse operations in the local market, build a…
Added 4 hours ago
NC
Operations Manager – Distribution Center Operations
NAPA Canada
Milton, ON
- Full-time
The Distribution Center (DC) Operations Manager is responsible for driving operational excellence and achieving key performance objectives, including gross margin targets, FTE management,…
Added 4 hours ago
MS
Operations Manager (1-year Contract)
Metro Supply Chain
Rocky View No 44, AB · Rocky View County, AB
- Contract
The Operations Manager will direct and coordinate the day-to-day activities of a warehouse operation which includes supervision of the team members, receiving, storage, distribution,…
Added 4 hours ago
K
Purchasing Coordinator
Keilhauer
Toronto, ON
- Full-time
…department. Working under the direction of the Procurement Manager, you will make decisions regarding the procurement of office supplies, personal protective equipment, hardware components…
Added 5 hours ago
UW
Business Development Manager (Canada)
United Wheels Inc.
NB · New Market, NB
- Full-time
The position is designed to extend the capacity of the General Manager by assuming ownership of defined business segments and executional responsibilities. The role focuses on secondary…
Added 5 hours ago
D
Supply Planner
Dexter
AB · Edmonton, AB
- Full-time
Monitor and maintain supply strategies that improve the efficiency, availability, and speed of supply operations.
Added 5 hours ago
C
K-Manager Account Manager (Temp 6 months)
CN
Quebec, QC
- Temporary
Collaborate with operations personnel to identify available capacity for opportunistic selling to improve overall yield and asset utilization
Added 5 hours ago
EG
Office Administrator/Scale Operator
Emterra Group
Niagara Falls, ON
- Full-time
…exceptional administrative support and ensuring efficient scale operations at our Niagara Falls, ON facility. This position serves as the first point of contact for residents, visitors, and…

Air Canada

Operations Manager - In-Terminal - In Anticipation

Vancouver, BC, Canada

Full-time

Apply on aircanada.taleo.net About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

As an Operations Manager - In-Terminal, you will play an important leadership role in our ambition to become a top ten global airline, by leading safe and efficient day-of operations. Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience in the various in-terminal areas, such as gates and check-in counters.

You will be responsible for creating a safe, positive, and accountable environment where your leadership empowers our unionized team members to excel. Through empathetic leadership and a focus on developing and trusting your team, you will enable them to exceed customer expectations and uphold our glowing-hearted hospitality.

Responsibilities:

Accountable to lead complex daily Airport operations with care and class in assigned area, including check-in counters, gates, and security checkpoints, ensuring smooth and efficient functioning;
Ensure unionized team members are attending to their tasks within their designated areas;
Ensure adherence to daily safety protocols and Standard Operating Procedures “SOPs”, promoting a “safety first, always” culture;
Represent the Air Canada brand and company vision for customer service excellence, reflecting our commitment to glowing-hearted hospitality and representing our country with pride;
Collaboratively lead and supervise a unionized workforce, encouraging employees to be accountable for their actions while adhering to Collective agreements;
Play an influential role in nurturing a sense of ownership across the workforce, empowering employees to use their judgement and experience to “do the right thing” when necessary;
Engage in regular feedback sessions with team members to enhance team collaboration and foster a “win as one” mindset;
Collaborate with other operational managers to mitigate performance issues, including identifying developmental needs and managing underperformance through coaching, counseling, and disciplinary measures;
Conduct audits to ensure consistent adherence to safety, SOPs, and service standards, identifying root causes of vulnerabilities and implementing effective corrective measures;
Support and enhance the safety culture by promoting safety in all operations, encouraging proactive reporting, and promptly managing incidents through the corporate Safety Management System reports housed in the Aviation Quality
Database;
Monitor and ensure On-Time Performance “OTP” by overseeing operational processes and procedures, and collaborating with team members to address and resolve delays or issues, while upholding our safety-first culture;
Address and resolve operational disruptions, emergencies, and customer concerns promptly;
Step in to manage and de-escalate situations when issues with passengers arise, ensuring a positive resolution while maintaining Air Canada’s policies and safety standards;
Treat passengers with care and class, providing exceptional customer service that aligns with Air Canada’s commitment to glowing-hearted hospitality;
Ensure a high quality and safe level of customer service, especially in case of irregular operations (delays, cancellations, denied boarding cases, etc.) adhering to any applicable country Law(s), Canadian Law and internal policies and procedures;
Conduct investigations at the scene of an incident, ensuring thorough, timely, and accurate reporting;
Coordinate ad-hoc daily activities with local Station Handling Agent when needed, especially during irregular operations;
Monitor and optimize results and implement corrective actions involving all relevant stakeholders where required;
Cooperate with other departments and suppliers on an ongoing basis to meet service and operational requirements;
Assess correctly passengers based on situational circumstances and SOPs (disruptive passengers, medical situations, etc.);
Frequently stand and walk long distances within the terminal;
Adapt to new concepts, technology and processes as the industry evolves, embracing change and leading by example;
Participate in emergency response trainings;
Communicate in a fast-paced environment through internal chats, phone, radio, and e-mails;
Responsible for briefing and implementing new SOPs with the unionized team members;
Responsible to stay current with all annual recurrent trainings;
Be prepared to work in different areas of the airport as required, demonstrating flexibility and adaptability to meet changing operational needs.

Possess at least a post-secondary diploma or the equivalent operation experience;
Possess at least two (2) years in a leadership role or the equivalent operation experience;
Strong leadership and team management skills, with the ability to inspire, coach and empower employees;
Managerial Courage to make difficult decisions to ensure operational integrity, safety, and On-Time Performance “OTP”;
Excellent communication skills, both verbal and written, to effectively interact with team members, customers and other stakeholders;
Strong interpersonal skills (organizational, team-oriented & focused);
Independent time management skills;
Customer service orientation, with a commitment to delivering high-quality service;
Ability to work in a 24-hour airport operation, including shift work, weekends, and holidays;
Ability to successfully obtain and maintain a Restricted Area Identity Card “RAIC”;
Exhibit dynamic situational responsiveness, efficiently adapting to unpredictable changes in tasks throughout the day in a fast-paced environment;
Problem-solving and decision-making abilities, especially in high-pressure situations;
Ability to walk long distances frequently;
Ability to adapt to new technology and to share that knowledge;
Strong understanding of airport operations and airside operations, an asset;
Experience working with unionized workforces and understanding of collective agreements, an asset;
Knowledge of safety protocols and Standard Operating Procedures “SOPs”, an asset;
Proficiency in MS Office Suite and familiarity with various aviation systems and programs, an asset.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Apply on aircanada.taleo.net About employer

More about this job

Responsibilities

The Operations Manager is responsible for leading safe and efficient daily airport operations, including managing gates, check-in counters, and security checkpoints. They must lead a unionized workforce, ensure adherence to safety protocols, and resolve operational disruptions to maintain high customer service standards.

Requirements

Candidates must possess at least a post-secondary diploma and a minimum of two years of leadership experience. Strong communication, problem-solving skills, and the ability to work in a 24-hour airport environment are required.

Skills

Leadership
Team Management
Airport Operations
Customer Service
Safety Protocols
Crisis Management
Conflict Resolution
Operational Efficiency
Communication
Time Management
Decision Making
Problem Solving
Staff Coaching
Regulatory Compliance
Unionized Workforce Management

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Aviation
Airport Operations
Safety Management System
Standard Operating Procedures
On-Time Performance
Unionized Workforce
Collective Agreements
Customer Service
Leadership
Crisis Management
Restricted Area Identity Card
MS Office Suite
Auditing
Incident Reporting
Staff Development
Operational Integrity
Terminal Operations
Emergency Response
Stakeholder Management

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Work requirements

Jobs in Canada