Jobs in Canada

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Added 3 mins ago
Branch Manager
First West
Penticton, BC
Mutual fund license required depending on region
Added 3 mins ago
G
Customer Service Manager
Galderma
Toronto, ON
- Full-time
The Customer Service Manager will be responsible for leading the Customer Service team in ensuring a seamless ‘Customer Journey’ for both internal and external Galderma customers, including…
Added 3 mins ago
F
Senior Property Manager
Fitzrovia
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
The Senior Property Manager leads one or more buildings within a Fitzrovia rental community, which may include a mix of Class-A and vintage-style properties as well as residential and…
Added 18 mins ago
AC
Partner, Projects and Process Improvement
Air Canada
Dorval, QC
- Full-time
The Manager, Project and Process Improvement is responsible for leading cross-functional initiatives that enhance operational efficiency, streamline business processes, and ensure…
Added 18 mins ago
Senior Specialist, Client Relations
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
Support the National Key Account Manager in developing and monitoring lender strategic plans aligned with corporate priorities, client needs and market intelligence, and coordinate their…
Added 18 mins ago
Bilingual Senior Specialist, Client Relations
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Support the National Key Account Manager in developing and monitoring lender strategic plans aligned with corporate priorities, client needs and market intelligence, and coordinate their…
Added 18 mins ago
PN
Manager, Commercial and Energy Solutions
Pacific Northern Gas Ltd.
Vancouver, BC
- Full-time
Reporting to the Director, Business Development & Stakeholder Relations, the Manager, Commercial and Energy Solutions is responsible for: (i) leading the development and negotiation of…
Added 18 mins ago
GF
Performance Coach - HYROX - Mississauga Erin Mills Town Centre
GoodLife Fitness
Mississauga, ON
- Part-time
Promotes/supports own classes/programs, as well as other classes/programs to encourage Member engagement in Performance programming
Added 33 mins ago
National Client Success Account Manager
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Mississauga, ON
Guardteck is looking for a National Account Manager to own our most significant national retail relationships across Canada. This is a senior, Toronto-based role with a high executive…
Added 33 mins ago
In Store Bakery - Clerk Department Second Bakery
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…the Bakery Department and staff in the absence of the Bakery Manager. Actively contribute to an environment of employee and customer…
Added 33 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
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Master time manager, you can prioritize your workload, plus you demonstrate confidentiality and discretion
Added 33 mins ago
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Community General Manager II
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 33 mins ago
SN
Seasonal Team Member, Fairview Mall
Saje Natural Wellness | Retail
Toronto, ON
- Contract
…individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.</p><p>At Saje, you’ll connect with a dynamic community…
Added 33 mins ago
UO
MMA External Partner Relations and Recruitment Advisor
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Manager, Careers and Work Integrated Learning, the Advisor works closely with the ECPS, WIL and EL Program Leads, the broader Careers and Work Integrated Learning (CWIL)…
Added 33 mins ago
SD
Gérant(e) adjoint(e) de l’avant du magasin
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Cowansville, QC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 33 mins ago
TP
C3H - Part Time Cook
Tor Properties Management Inc.
Three Hills, AB
- $19.59 CAD / hour
- Part-time
Food Safe - Level II certification is required
Added 34 mins ago
HB
Loan Consultant
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Toronto, ON · North York, ON
- Full-time
…to fulfill our role as a “Solution Provider” for our growing customer base in a rapidly changing financial environment. With 7 branches and a strong global network across 24 countries, we…
Added 34 mins ago
I
Manager, Art Direction (14-month contract)
Indigo
Toronto, ON
- $90,000 to $120,000 CAD / year
- Contract
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 34 mins ago
BV
Business Development Officer - Sales & Workforce Solutions
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Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…development and continuous improvement of sales processes, client engagement strategies, and systems that support the effective growth of non-government revenue. The position maintains…
Added 49 mins ago
ES
Revenue Operations Analyst
Euna Solutions
ON · Oakville, Ontario
- Full-time
…and a direct line to leadership output reviewed by the Senior Manager, Revenue Operations. If you want to build deep expertise in a revenue analytics and compensation function with real…
Added 49 mins ago
JI
Branch Manager - Head Office (Saint John N.B)
J.D. Irving, Limited
Saint John, NB
- Full-time
At Chandler, we believe strong leadership creates exceptional customer experiences, engaged teams, and sustainable business growth. We are seeking a Branch Manager to lead our Saint John…
Added 49 mins ago
LC
Grocery Department Manager in Training
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Calgary, AB
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 49 mins ago
M
Member Experience Supervisor
Movati
Ottawa, ON
- Full-time
Acting as a delegate to the Experience Manager, you are a people-oriented supervisor who effectively coaches and motivates staff. You share your experience and knowledge to assist the team…
Added 49 mins ago
SC
Retail Assistant Manager
Staples Canada
Calgary, AB
- Full-time
Communication: Maintain daily communication with the team. Ensure consistency and execution of all sales and customer engagement tools.
Added 1 hour ago
Senior Manager, Loyalty Partnerships (Toronto, ON)
Scotiabank
Toronto, ON
Leads and drives a customer-focused culture throughout the team.

Air Canada

Partner, Projects and Process Improvement

Dorval, QC, Canada

Full-time

Apply on aircanada.taleo.net About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Experience: 5+ years of experience in project management and/or process improvement roles.
Posting language: English
Posted: Nov 10, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Manager, Project and Process Improvement is responsible for leading cross-functional initiatives that enhance operational efficiency, streamline business processes, and ensure successful project execution. This role combines lean six-sigma methodology with hands-on project management to drive continuous improvement and deliver measurable and sustainable results across the organization.

Responsibilities:

Lead cross-functional projects from initiation through completion following a gated approach, ensuring alignment with strategic objectives and stakeholder expectations.
Expert in process improvement and process design, drives and closes initiatives utilizing the best Continuous Improvement technics and approaches such as Lean Six Sigma or Agile.
Manage project budgets, timelines, and resources, ensuring projects are delivered on time, on budget and within scope.
Collaborate with department heads and teams to gather business requirements, define project scope and measure baseline.
Lead problem-solving and decision making at the initiative level to ensure quality throughout the project life cycle.
Identify project risk and issues, implement mitigating actions to remove roadblocks and escalate as required.
Prepare and present reports to senior leadership on project progress, risks, and improvement outcomes.
Analyze existing workflows and processes to identify inefficiencies, bottlenecks, and areas for improvement.
Quantify potential benefits to support recommendations for change to business practices and processes.
Develop anticipated cost of change for the business case completion and ROI calculation. Present business cases to ACM senior leadership as required.
Facilitate workshops and training sessions to promote a culture of continuous improvement across departments.
Support the Business units in establishing and tracking KPIs to measure the effectiveness and sustainability of their process changes and project outcomes.
Develop and deploy change management strategies, ensuring adoption and sustainability of new processes and systems.
Benchmark best practices and serve as a key advisor for the Manager, Business Transformation and BU Leaders in establishing the best change strategy.
Communicate opportunities for frontline innovation and best practice replication.
Mentor and support team members in project management and process improvement best practices.
Ensure compliance with internal policies and external regulations during project and process execution.
Utilize data and analytics tools to support decision-making and monitor performance trends.
Work in collaboration with the Business Process Managers and Regulatory Compliance to document processes, including process maps, and coordinate control manual updates to reflect most current processes related to each BU.
Train and coach the different teams with learnings from initiatives & best practices and provide technical support to the project teams in alignment with Business Transformation Tools and Methodologies.
Perform all other duties as required to support the team.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Education:
- Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or a related field (Master’s degree or MBA is an asset).
Experience:
- 5+ years of experience in project management and/or process improvement roles.
- Proven track record of leading cross-functional projects and driving operational improvements.
- Experience in change management and stakeholder engagement.
Certifications (preferred but not required):
- Project Management Professional (CAMP, PMP)
- Lean Six Sigma (Green Belt or Black Belt)
- Certified ScrumMaster (CSM) or other Agile certifications
Skills:
- Strong analytical and problem-solving skills.
- Sense of initiative, self-discipline and proactive thinking.
- Strong sense of collaboration and teamwork.
- Excellent communication, facilitation, and interpersonal skills.
- Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira) and process mapping tools (e.g., Visio, Lucidchart).
- Ability to manage multiple priorities in a fast-paced environment.
- Data-driven mindset with experience using KPIs and metrics to measure success.
- Proficiency in MS Office Suite, BPM and ERP systems
- Ability to travel.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Apply on aircanada.taleo.net About employer

More about this job

Responsibilities

Lead cross-functional projects and continuous improvement initiatives from planning through delivery, managing scope, budgets, timelines, risks, and stakeholder expectations. Analyze and redesign processes, develop business cases and change strategies, track outcomes using KPIs, and coach teams in improvement practices.

Requirements

A bachelor’s degree in business administration, industrial engineering, operations management, or a related field is requested; a master’s degree or MBA is an asset. The role requires 5+ years of project management and/or process improvement experience, a record of leading cross-functional projects, and experience in change management and stakeholder engagement; relevant project, Lean Six Sigma, or Agile certifications are preferred.

Skills

Project Management
Process Improvement
Lean Six Sigma
Agile
Change Management
Stakeholder Engagement
Cross-Functional Leadership
Analytical Problem-Solving
Business Process Design
Risk Management
Budget and Resource Management
KPI Measurement
Data Analysis
Workshop Facilitation
Process Mapping
Communication and Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Process Improvement
Continuous Improvement
Lean Six Sigma
Agile
Change Management
Cross-Functional Projects
Business Process Design
Process Mapping
Project Budgets
Project Timelines
Resource Management
Risk Management
Business Cases
Return on Investment
Key Performance Indicators
Data Analytics
Stakeholder Engagement
Business Transformation
Regulatory Compliance
Control Manuals
Microsoft Project
Smartsheet
Jira
Visio
Lucidchart
Microsoft Office
BPM Systems
ERP Systems
PMP

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