Product Manager, Loyalty Platforms

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The primary function of this role is to lead the end-to-end product, platform, and partnership management of Aeroplan’s strategic partner portfolio across Aeroplan’s eStore. This includes full ownership of product strategy and roadmap, budget planning and forecasting, contract negotiations, and end-to-end stakeholder engagement for the Aeroplan eStore platform.

This role extends beyond platform and product delivery to include commercial and relationship ownership, encompassing marketing strategy, client relationship management, performance optimization, and senior-level partnership governance. This position is accountable for aligning product, commercial, and operational priorities to drive revenue growth, maximize partner performance, and deliver a consistent and enhanced customer experience.

The role requires strong cross-functional leadership to drive execution of complex initiatives, influence senior stakeholders, and deliver on product vision and roadmap priorities across a diverse portfolio spanning multiple retail partnerships. Success in this role is defined by the ability to manage and scale high-impact platform enhancements while balancing strategic growth, financial performance, and operational excellence.

Responsibilities:

• Develop and implement the product, platform, and partnership strategy across the full landscape of Aeroplan’s eStore.
• Lead roadmap discussions and drive ongoing platform improvements with partners and vendors to enhance platforms to meet Aeroplan’s strategic goals.
• Translate Aeroplan’s strategy into product and platform design by leading trade-off decisions between revenue and cost impact, customer experience, delivery risk and operational efficiency.
• Lead partner and vendor contract discussions to support roadmap and enhancements.
• Manage end-to-end partner and vendor relationships, including contract negotiations, renewals, performance management, and strategic alignment across commercial and financial objectives.
• Responsible for ongoing partnership management and account leadership to ensure overall strategic alignment between internal goals and partner deliverables and growth targets.
• Influence product design, decision-making, and alignment of diverse stakeholders through expertise and credibility to achieve shared goals.
• Lead and develop a cross-functional team of both internal and external stakeholders to establish best-practice delivery processes, prioritization frameworks and deliverable expectations to drive high-quality product outcomes.
• Demonstrate strategic thinking to connect day-to-day work with higher level business goals and outcomes.
• Lead financial and commercial performance, including preparing annual budget, ongoing outlook forecasting, vendor invoicing, and improving revenue and cost optimization.
• Provide leadership and guidance for the onboarding of new cross-disciplinary partners onto the platform, by aligning commercial, technical and operational stakeholders through end-to-end implementation to ensure successful launch and long-term scalability.
• Analyze market trends and customer insights to identify opportunities for new products and enhancements to existing platforms and partner offerings.
• Manage the product development process from ideation to launch, ensuring that products are developed on time and within budget.
• Understand and execute using agile product development methodologies to foster continuous improvements on the product set.
• Manage a healthy backlog of new product and partner-driven features and platform initiatives.
• Perform rapid agile product discovery cycles, including fast prototyping and proof of concepts.
• Manage relationships with external partners and suppliers, negotiating contracts and rates to ensure that offerings are priced competitively and meet revenue targets.
• Collaborate with the marketing team to develop and implement partner-specific marketing strategies and campaigns to promote retail loyalty offerings.
• Analyze product and partner performance and optimize portfolio offerings to maximize revenue and profitability.
• Develop and maintain a deep understanding of customer needs and preferences to ensure that the platforms are designed to meet customer needs.
• Ensure compliance with regulatory requirements and industry standards related to all platforms.
• Represent partnerships in executive forums and client-facing engagements, including presenting performance, strategy, and roadmap updates to senior leadership and external stakeholders.

• Bachelor's degree in business, marketing, or a related field.
• 5-7+ years of experience in product and vendor management, preferably in the travel or digital retail industry.
• Deep understanding of the travel and retail industries and market trends, with experience in developing and launching new products.
• Excellent analytical skills, with the ability to analyze complex data and identify trends and opportunities.
• Strong negotiation skills, with the ability to negotiate contracts and rates with suppliers.
• Excellent communication and presentation skills, with the ability to communicate effectively with internal and external stakeholders.
• Strong leadership and management skills, with the ability to motivate and lead a team to achieve goals and objectives.
• Strong customer focus, with a deep understanding of customer needs and preferences.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.