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Air Canada

Product Manager - Platform Design

Toronto, ON, Canada
Dorval, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 14, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

This position sits within Air Canada’s Customer Digital Technology group on the Digital Product team to design best-in-class digital experiences for both aircanada.com and the Air Canada + Aeroplan mobile app.

Air Canada seeks a highly motivated and experienced Product Manager to join the Digital Product team. This position will oversee the design and execution of digital platform assets to enable new and enhanced products within the flight shopping, trip servicing, and payments portfolio. The successful candidate is responsible for bringing together both the business and technical aspects of a given solution to deliver scalable and high-performance digital experiences. The ideal candidate thrives while operating in a collaborative, fast-paced, and high-energy continuous improvement delivery model.

Responsibilities:

Define, prioritize, and manage the implementation of end-to-end digital solutions for the flight shopping, trip servicing, and payments portfolio on web and mobile channels
Collaborate with Solution Designers, System Architects, and Digital Platform teams to define functional capabilities, ensuring product requirements are met
Define scalable and robust API requirements that enable high-performance frontend experiences
Support Senior Product Managers and leadership to ensure the product roadmap aligns to strategic digital program objectives
Oversee and prioritize sprint activities across multiple agile delivery teams for both frontend and backend platforms
Lead and mentor a team of Product Owners to achieve product goals
Leverage performance metrics and analytics data to identify optimization opportunities
Be comfortable leading through influence to drive outcomes in a cross-functional team
Define and communicate the product roadmap as part of Program Increment planning activities, collaborating with Release Train Engineers to ensure release planning meets business objectives
Communicate effectively with stakeholders and provide clear direction to technical and non-technical audiences
Prepare presentations to share the product vision, roadmap, new features, and data with business stakeholders
Manage production operations, including incident resolution and support
Collaborate with teams across the organization to support the intake of new requirements and provide initial gap assessments as required
Stay informed on digital, retail, and technology trends to understand their potential impact and drive innovation and improvement at Air Canada
Remain accountable for requirements documentation for product and delivery teams

Bachelor’s degree with at least 5+ years of (technical or non-technical) Business Analyst, Product Owner, and/or Product Manager experience focused on delivering complex digital products (6+ years demonstrable experience in lieu of a degree)
Experience supporting the design and/or implementation of robust API schemas
Have managed at least one consumer-facing frontend application or backend application platform in a cloud-based environment
Familiarity working in an agile methodology (e.g., SCRUM, SAFe, etc.), with scaled agile (SAFe) as a plus
Ability to provide clear direction and effective communication both in technical and non-technical terms
Have directly or indirectly led a team of Product Owners or Business Analysts
An ability to energize people in a fast-paced and dynamic environment
Innovative and creative, with the ability to identify and develop business opportunities
Excellent management, organization, and communication skills including understanding of technical terminology
Experience participating in product discovery sessions
Prior experience with coding or quality assurance a plus, but not required
Airline or travel industry experience a plus, but not required
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The Product Manager will define and manage end-to-end digital solutions for flight shopping, trip servicing, and payments across web and mobile platforms. They will also lead and mentor Product Owners while collaborating with cross-functional teams to ensure product roadmaps align with strategic objectives.

Requirements

Candidates must possess a bachelor's degree and at least 5 years of experience in product management or business analysis within complex digital environments. Proficiency in agile methodologies and experience with API schemas and consumer-facing applications are required.

Skills

Product management
Digital product design
API requirements
Agile methodology
SAFe
Sprint planning
Product roadmap
Stakeholder management
Performance metrics
Data analytics
Leadership
Technical documentation
Cross-functional collaboration
Mobile app development
Web development
Incident resolution

Benefits

Diverse and vibrant team
Leading edge of passenger aviation
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Product Manager
Digital Product
Platform Design
API
Agile
SAFe
SCRUM
Mobile App
Web Development
Product Roadmap
Sprint
Frontend
Backend
Cloud-based
Analytics
Business Analyst
Product Owner
Aviation
Travel Industry
Customer Experience
Digital Transformation
Stakeholder Communication
Gap Assessment
Quality Assurance
Product Discovery

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