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Added 1 min ago
FS
d'Administrateur des ventes, Bilingue - Sales Administrator, Bilingual
Federal Signal Corporation
Innisfil, ON
- Full-time
…maintien de la précision des données et la fourniture d'un service de haut niveau tout au long du processus de vente. Il s'agit d'un poste basé au bureau qui relève du responsable de…
Added 1 min ago
CV
S2627-236 - On-Call Custodian - Hornby Island
Comox Valley Schools - School District 71
Hornby Island, BC
- Full-time
Duties are performed under the supervision of the Manager Custodial/Delivery Services or designate, and in cooperation with school Principal or Vice Principal; cleans by dusting, mopping,…
Added 2 mins ago
TO
Employer Services Consultant
The Open Door Group
Medicine Hat, AB
- $32.83 to $38.3 CAD / hour
- Full-time
Reporting to the Service Delivery Manager, the Employer Services Consultant works collaboratively with employers, community partners, and internal teams to provide workforce consultation,…
Added 2 mins ago
RP
HHC Service Coordinator
Rexall Pharmacy Group LTD
Windsor, ON
- Up to $18.45 CAD / hour
Maintain accurate and up-to-date client records, including assessments, equipment specifications, delivery details, and service authorizations.
Added 18 mins ago
MC
Retail Location Coordinator
Midwest co-operative services
Saugeen Shores, ON
- $21 to $25.5 CAD / hour
- Full-time
…Location Coordinator. Under the direction of the Retail Location Manager, the Retail Location Coordinator supports the daily operations of a single MCS retail location specializing in farm…
Added 18 mins ago
TL
Customer Service Specialist
Transx Ltd
Guelph, ON
- $50,000 to $60,000 CAD / year
- Full-time
TransX Ltd has an exciting opportunity for a Customer Service Representative (CSR) to join our Operations Department. Reporting directly to the Customer Service Manager, the CSR is…
Added 18 mins ago
Customer Service Representative Level 2
Transx Ltd
Rosser, MB
The TransX Group of Companies has an exciting opportunity for a Customer Service Representative – Level 2 to join the Customer Service department. Reporting to the Customer Service Manager…
Added 18 mins ago
Customer Service Administrator
Transx Ltd
New Westminster, BC
The TransX Group of Companies has an exciting opportunity for a Customer Service Administrator to join the Terminal Operations department in Vancouver. Reporting to the Terminal Manager,…
Added 18 mins ago
Manager, Maintenance (ECC)
Explore Edmonton Corporation
Edmonton, AB
…continuously improve processes to enhance reliability, safety, and service delivery. Your work will directly support the Centre’s ability to host major conventions, cultural gatherings, and…
Added 33 mins ago
VI
Branch Manager
VPI INC.
Hamilton, ON
- Up to $72,100 CAD / year
- Full-time
Develops and executes branch plans aligned with organizational goals, policies, funder requirements, and KPIs to ensure consistent and effective service delivery.
Added 33 mins ago
YO
Financial Support Admin- Full-Time Contract
YMCA of Three Rivers
Stratford, ON
- Up to $46,750 CAD / year
- Full-time
- Contract
Develop rationale for financial support approvals through the Service System Manager for each client submission. Liaise with the SSM if financial supports are rejected to develop an…
Added 33 mins ago
MP
Field Service Technician
MANITOBA POSSIBLE SERVICES INC.
Flin Flon, MB
- $22.09 to $26.43 CAD / hour
- Part-time
Performs service calls including wheelchair diagnostics, maintenance and repairs. Delivery and set-up of wheelchairs for clients, instructing clients in equipment use, safety and…
Added 33 mins ago
BG
Purchasing Agent
BV GLAZING
Concord, ON
- $50,000 to $60,000 CAD / year
- Full-time
Negotiate commercial terms, pricing, delivery schedules and service level agreements to maximize cost savings and value.
Added 33 mins ago
Technical Inside Sales Specialist
Nanometrics Inc
Ottawa, ON
…seismicity monitoring in the energy sector. We specialize in full-service, integrated solutions for studying artificial and natural seismicity, including turnkey seismic networks,…
Added 2 hours ago
TP
Franchise Project Manager
Topper's Pizza Franchise Co.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking an experienced, organized, and results-driven Construction Project Manager to join our Franchise Development team. The Construction Project Manager is responsible for…
Added 2 hours ago
Q
Manager, Technical Support – Projects & Services (Global)
Qualitrol
Toronto, ON
- Full-time
…and acting as the primary interface between End User, Field Service, Engineering, and…
Added 2 hours ago
WC
Directs Store Delivery Associate
Walmart Canada
Amherst, NS
- Full-time
Position Summary...Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 2 hours ago
PV
Part-Time Keyholder
Pet Valu
Canada
- Part-time
Assist in unloading delivery vehicles of cases and bags of pet food and supplies and putting these into stock (items up to 50 lbs.)
Added 2 hours ago
PV
Keyholder
Pet Valu
Victoria, BC
- Part-time
Assist in unloading delivery vehicles of cases and bags of pet food and supplies and putting these into stock (items up to 50 lbs.)
Added 3 hours ago
S
Transversal Finance Lead
Sanofi
Toronto, ON
- Full-time
Define and monitor service-level expectations with the Hub; establish KPIs and regular review cadences to ensure delivery quality and continuous improvement
Added 3 hours ago
SJ
Senior Customer Service Representative
SC Johnson
Brantford, ON · CAN - Brantford
- Full-time
Some customer maintenance in CRM program, Sales Logix as requested by Sales Office Manager
Added 3 hours ago
KG
Community Manager (Toronto)
Kipling Group
Toronto, ON
- Full-time
Position summary: Kipling is currently looking for a Community Manager to oversee a property located in Mississauga. This is a full-time and permanent position. Reporting to the Property…
Added 3 hours ago
KC
Senior Manager, Talent Attraction - Advisory (Risk Services & Deal Advisory)
KPMG Canada
Joliette, QC
- Full-time
The Advisory team is seeking a Senior Manager, Talent Attraction, to lead talent attraction strategy and delivery for Advisory (Risk Services and Deal Advisory). Reporting to the Director,…
Added 3 hours ago
MD
Fisheries Populations Monitoring and Regulations Manager - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The position also supports the Fisheries Section Manager with administrative, budget, and legislative responsibilities to ensure effective development and delivery of Department, Division,…
Added 4 hours ago
HC
Account Manager, New Business
Hamilton Community Enterprises (HCE)
Hamilton, ON
- Full-time
…servicing an inherited book of accounts. Reporting to the Senior Manager, Business Development and Product Strategy, you will develop new business across the Greater Toronto and Hamilton…

Air Canada

Product Owner - B2B Solutions

Dorval, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada is advancing a modern, customer-centric travel distribution ecosystem through New Distribution Capability (NDC) and innovative B2B digital solutions. These solutions support travel sellers, technology partners and other industry stakeholders throughout their interactions with Air Canada by providing effective digital experiences, reliable information, technical resources and relevant guidance. The NDC Portal and Agent Reference are among the key solutions supporting this ecosystem.

The Product Distribution and Payments team is looking for an experienced, detail-oriented and motivated Product Owner, B2B Solutions to lead the day-to-day delivery and continuous improvement of B2B digital products, with a strong emphasis on solutions supporting Air Canada's NDC strategy. Reporting to the Product Manager, B2B Solutions, the successful candidate will translate partner needs, stakeholder requirements and business priorities into clear requirements, prioritized backlogs and high-quality digital experiences aligned with product objectives.

The role works closely with UX, content, technology, quality assurance and business stakeholders to improve the partner experience and contribute to the continued growth and adoption of Air Canada's NDC ecosystem.

Responsibilities:

Own, maintain and prioritize the product backlog for the NDC Portal and Agent Reference, ensuring alignment with the product strategy, roadmap and business priorities established by the Product Manager.
Conduct discovery and requirements sessions with business, content, UX, technology and operational stakeholders, and translate findings into clear user stories, acceptance criteria, process flows and supporting documentation.
Responsible for backlog refinement activities and ensure requirements are well defined, understood and ready for development.
Collaborate with UX designers to define user journeys, review wireframes and prototypes, and use available research, analytics and stakeholder feedback to improve the user experience.
Coordinate content enhancements and publishing workflows through content management systems.
Partner with developers, technical analysts and QA throughout refinement, development and testing, providing requirement clarifications and supporting timely delivery decisions.
Review delivered functionality in test environments, coordinate business validation and provide product sign-off when requirements and acceptance criteria are met.
Ensure digital experiences meet Air Canada standards for accessibility, responsive design, content quality, privacy and security.
Assess the impacts of product changes on related systems, processes and teams, and document dependencies, risks and implementation considerations.
Monitor product performance using analytics, user feedback and operational insights, and provide recommendations to support backlog prioritization and continuous improvement.
Act as a subject matter expert for the NDC Portal and Agent Reference, and communicate requirements, priorities, release content and delivery updates to technical and non-technical audiences.
Maintain knowledge of digital product delivery, UX, accessibility, content management and airline distribution trends and best practices to support ongoing product improvements.

Bachelor’s degree in business, Information Technology or a related field, or equivalent relevant professional experience.
Minimum two years of experience in product ownership, business analysis, digital product delivery or a related field.
Working knowledge of user experience principles, user journeys, wireframes, prototypes and usability is required.
Professional fluency in both English and French, written and spoken, is preferred.
Demonstrated experience working with content management systems and digital content publishing workflows; experience with Drupal or a comparable enterprise content management platform is a strong asset.
Experience writing user stories, acceptance criteria, business requirements and process documentation.
Knowledge of web accessibility principles and WCAG standards, with the ability to incorporate accessibility requirements into product delivery, is a strong asset.
Experience working in Agile delivery environments and with tools such as JIRA and Confluence.
Ability to provide clear direction and communicate effectively with technical and non-technical audiences.
Strong organizational, prioritization, analytical and problem-solving skills.
Collaborative, customer-centric and comfortable working in a fast-paced, cross-functional environment with changing priorities.
Experience with web analytics, user feedback tools or digital performance reporting is an asset.
Knowledge of NDC technology, airline distribution or the travel industry is an asset.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The Product Owner will manage and prioritize the product backlog for the NDC Portal and Agent Reference to ensure alignment with business goals. They will collaborate with cross-functional teams including UX, technology, and QA to deliver high-quality digital experiences and monitor product performance.

Requirements

Candidates must have at least two years of experience in product ownership or business analysis and a bachelor's degree in a relevant field. Proficiency in Agile methodologies, user experience principles, and experience with content management systems are required.

Skills

Product Ownership
Business Analysis
Agile Methodology
Jira
Confluence
User Experience Design
Content Management Systems
Drupal
Web Accessibility
WCAG Standards
Product Backlog Management
Stakeholder Management
Data Analytics
Technical Documentation
Problem Solving
Communication

Visa sponsorship

Not detected in the job text

Keywords

Product Owner
B2B Solutions
NDC
New Distribution Capability
Air Canada
Digital Products
Product Backlog
User Stories
Acceptance Criteria
UX Design
Wireframes
Prototypes
Content Management
QA
Accessibility
WCAG
Agile
Jira
Confluence
Web Analytics
Airline Distribution
Travel Industry
Stakeholder Management
Process Documentation
Digital Transformation

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