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Job Title: Customer Business Development Manager

Air Canada

Project Manager, Technology

Toronto, ON, Canada
Dorval, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Minimum of 5+ years’ experience managing complex projects.
Posting language: English
Posted: Oct 30, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Project Manager, Technology, is responsible for driving and delivering IT projects encompassing all phases of the project lifecycle. The job of a Project Manager requires in-depth knowledge and extensive experience overseeing the inception, planning, implementation, quality control, and analysis of complex technical projects. The incumbent will have the ability to easily identify and articulate risks and issues early on in a project lifecycle, and then escalate to the necessary teams or sponsors as required. The successful candidate will ensure project deliverables meet stakeholder’s requirements in terms of timeline, scope, and budget in accordance with Air Canada’s project management methodologies and frameworks. This includes the maintenance of standards for business processes in order to mitigate risks associated with ongoing business transformations.

This position may be located in Montreal or Toronto.

Responsibilities:

Manage multiple technology projects from inception to final implementation including transition to the steady state teams.
Manage day-to-day operational aspects related to project management to ensure adherence to project scope and controlling quality and financials.
Engage appropriate stakeholders to identify and manage required outcomes of projects for the business and IT.
Support the definition of business and technical requirements so that all project documents, artifacts and deliverables are signed off and meet business and technical needs.
Compile and maintain a master project roadmap including workstreams, key activities, milestones, due dates, owners, dependencies, and utilize project management tools and skillset to build out project timelines, track tasks assignment, track scope changes, monitor project progress and financials.
Provide on-going communication to key stakeholders, including the Project Sponsor, Business Product Owner, Technical Product Owners and Portfolio Manager to ensure they are aware of significant changes to the project status in a timely manner.
Communicate regularly with project team to outline the work breakdown structure, assign duties and tasks, define timelines, and coordinate all project related activities including changes.
Track and manage the budget and project spend, maintain accurate forecasts, ensure costs are contained, variances are explained and invoices are paid.
Ensure the identification of and update to project performance measures, indicators, benchmarks and guidelines to secure that project resources are used appropriately and in conformity with quality assurance standards pertaining to Air Canada’s project management organizations methodology.
Communicate regularly with fellow project/program managers involved in other initiatives to foster an environment of mutual awareness and alignment on converging project timelines, interdependencies, and common challenges and best practices.
Create and maintain reports, and presentations addressing all aspects of the project development, current status and completion targets.
Effectively communicate project progress at various management levels. Assess and escalate project risk related events to the proper management level when needed to ensure appropriate resolution.
Assist in the development of, follow and champion all project governance methodologies and associated practices, including risks, dependencies, issues, change management, and decision logs.
Provide advice and guidance to project team as required regarding best practices in project management.
Take a leadership role in mentoring other project team members to socialize project management best practices.
Conduct project retrospectives to harness and document lessons learned.

A relevant university degree / technical certification (and/or relevant experience).
Minimum of 5+ years’ experience managing complex projects.
Certification in Project Management by a recognized project management organization required.
Experience in Agile and Scrum methodologies highly preferred.
Proven ability to work cross-functionally, communicate succinctly and efficiently, build consensus, and handle complex projects in similar environments.
Strong relationship management and leadership skills.
Ability to simultaneously manage strategic and tactical plans while navigating an evolving business environment.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The Project Manager is responsible for driving and delivering complex IT projects throughout the entire project lifecycle, ensuring they meet scope, budget, and timeline requirements. They will manage project teams, engage stakeholders, and maintain project documentation while adhering to established governance methodologies.

Requirements

Candidates must possess a relevant university degree or technical certification and at least 5 years of experience managing complex projects. A recognized project management certification is required, with preference given to those experienced in Agile and Scrum methodologies.

Skills

Project Management
IT Project Delivery
Risk Management
Stakeholder Management
Budget Management
Agile
Scrum
Business Requirements
Technical Requirements
Project Roadmap
Quality Assurance
Leadership
Mentoring
Change Management
Governance
Communication

Visa sponsorship

Not detected in the job text

Keywords

Project Management
IT Projects
Project Lifecycle
Risk Assessment
Stakeholder Engagement
Budgeting
Agile
Scrum
Business Analysis
Technical Requirements
Roadmap
Quality Assurance
Governance
Change Management
Mentoring
Aviation
Project Methodology
Work Breakdown Structure
Forecasting
Performance Indicators
Retrospectives
Leadership
Relationship Management
Strategic Planning
Tactical Planning
Project Sponsor
Portfolio Management
Business Transformation
Dependency Management
Decision Logs

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