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Added 1 hour ago
PA
Cargo Agent
PAL Airlines
St. John's, NL
- Full-time
PAL Airlines is seeking a part-time Cargo Agent to join our St. John's, NL team.
Added 1 hour ago
BC
Head of Operations
BGone Consultants
Toronto, ON
- Full-time
As the Head of Operations for UpCredit Canada, you will hold full ownership of the strategic planning, team building, and day-to-day management of our core operational pillars: Collections,…
Added 2 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To…
Added 7 hours ago
S
Radiological Technologist, Pediatric Procedures, Diagnostic Imaging X-Ray - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Cardiopulmonary resuscitation (CPR) certification - Basic Life Support (BCLS) level.
Added 7 hours ago
CP
Resident Services Agent CRS ON
Concert Properties
Toronto, ON
- $56,000 to $58,000 USD / year
- Full-time
Administer and participate in the fire and life safety operations and procedures required at the property.
Added 8 hours ago
AC
Customer Sales and Service Agent - Call Centre - Proactive hiring
Air Canada
Saint John, NB
- Full-time
Branch: Customer Support & Care (CS&C) – Contact Centres
Added 11 hours ago
TR
Forward Deployed Engineer (Internal tools)
Trexo Robotics
Mississauga, ON
- $100,000 to $140,000 USD / year
- Full-time
Work directly with internal teams (e.g. finance, marketing, business operations, regulatory, or production) to understand how work actually happens, identify the highest-impact bottlenecks,…
Added 11 hours ago
DT
Director of IT Security Infrastructure
Decode Talent
Canada
- Contract
Security operations, SIEM and incident response
Added 11 hours ago
AC
Représentant Des Comptes Clients/customer Account Representative
Aston Carter
Longueuil, QC
- $32 to $40 CAD / hour
- Contract
Le agent Jr de la chaîne d'approvisionnement est responsable dun portefeuille de clients internationaux dont les pièces entrent à lusine pour réparation. Il ou elle agit comme…
Added 11 hours ago
IH
Manager | Clinical Operations
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health is hiring a term-specific, full-time Manager, Clinical Operations who is passionate about making a difference in healthcare. This position is expected to continue until…
Added 12 hours ago
PH
Training Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
…an innovator, knowledge translator, facilitator and change agent responsible for developing and delivering learning strategies, programs and initiatives across BC’s Health Authorities. The…
Added 12 hours ago
AC
Bilingual Customer Sales and Service Agent - Call Centre - Proactive hiring
Air Canada
Vancouver, BC
- Full-time
Branch: Customer Support & Care (CS&C) – Contact Centres
Added 12 hours ago
AC
Customer Sales and Service Agent - Call Centre - Proactive hiring
Air Canada
Saint John, NB
- Full-time
Branch: Customer Support & Care (CS&C) – Contact Centres
Added 13 hours ago
OG
Guest Services Agent - Part Time
Onni Group of Companies
Vancouver, BC
- Part-time
…relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to…
Added 13 hours ago
LH
Guest Service Agent - PT
Level Hotels & Furnished Suites
Vancouver, BC
- $21 to $24 CAD / hour
- Part-time
…relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to…
Added 14 hours ago
AB
Rental Sales Agent - Part Time
Avis Budget Group
Ottawa, ON
- Part-time
Added 14 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To…
Added 14 hours ago
P
Finance Director
Pollin
Toronto, ON
- Full-time
We are seeking a strategic and hands-on Director of Finance to lead and scale our finance function and support the growth and expansion of the business. This role will serve as a key member…
Added 15 hours ago
NG
Office Administrator
Nexus Gremont Capital Advisors
Toronto, ON
- Full-time
…based in Toronto, ON, responsible for ensuring smooth daily operations of the office. This role manages reception duties, greets visitors, handles incoming calls and emails, and maintains a…
Added 16 hours ago
MA
Customer / Guest Service Agent
Maintair Aviation
Timmins, ON
- Full-time
…They are a part of the overall Maintair Family. He/She will support and work alongside all areas of the company and foster the team atmosphere of Maintair. Quality customer service,…
Added 16 hours ago
Machine Builder Solution Manager
Siemens
Canada
Drive IT/OT integration and support Siemens’ Industrial Operations X strategy by leveraging:
Added 16 hours ago
TB
GMP Cannabis production associate / Associé(e) à la production de cannabis – BPF
Tilray Brands, Inc.
Masson-Angers, ON
- Full-time
…leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is leading as a transformative force at…
Added 16 hours ago
EM
Customer Service Representative - Kelowna Airport
Enterprise Mobility
Kelowna, BC
- Full-time
Enterprise Mobility (Canada) Inc. has an exciting opportunity for a Customer Service Representative / Return Agent. The Return Agent provides superior, friendly, and efficient service…
Added 16 hours ago
A
Front Office Supervisor
AccorHotel
Banff, AB
- Full-time
Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
Added 16 hours ago
Warehouse Associate - 3-Month Contract
Hollywood Bowl Group
Oakville, ON
If you’re detail-oriented, proactive, and ready to take ownership of warehouse operations while helping support our growing business, we want to hear from you!

Air Canada

Senior Manager, AI Solutions

Toronto, ON, Canada
Dorval, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada’s Data Science & AI team builds the machine learning models, optimization engines, and AI agents that support the airline’s customer care, operations, commercial, and corporate functions. The team works in business-aligned pods, each owning a portfolio of products from first idea through production and run.

As Senior Manager, AI Solutions, you will lead a portfolio of AI solutions for one or more business domains, such as the corporate functions (HR, Legal, IT, and Procurement), and a department-wide area of AI engineering practice, such as machine learning and MLOps or the design and evaluation of AI agents. You will be accountable for delivering and running machine learning and AI agent solutions, and for making sure every model and agent is measurably reliable before release and stays that way in production.

You will lead a portfolio of AI delivery teams and workstreams, directly and through Tech Leads, comprising AI developers, data scientists, and MLOps specialists, and work closely with senior business owners and with IT, Architecture, and Cybersecurity.

In this role, you will be reporting to the Director, Data Science & AI.

Responsibilities:

Be accountable for delivering the AI portfolio of the business domains assigned (for example, HR, Legal, IT, and Procurement): turn the opportunities prioritized by the AI governance process into working machine learning and AI agent solutions, with clear value milestones agreed with business owners.
Set the AI strategy and roadmap for the assigned portfolio and practice area, in alignment with the Director, Data Science & AI.
Lead and develop a team of Tech Leads, AI developers, data scientists, and MLOps specialists, including objectives, coaching, performance, and career development.
Responsible for recruitment, selection, and onboarding, and for maintaining a high level of employee engagement within the team.
Manage and allocate capacity, budget, and external delivery resources across the assigned portfolio and practice area, balancing competing priorities and providing effort and resource estimates to the governance process when new opportunities are assessed.
Ensure solutions in production are monitored, supported, and continuously improved, and report accuracy, adoption, and value to business owners and senior leaders.
Act as a department reference in your area of expertise (machine learning and MLOps, or AI agents), advising all pods on approach, architecture, and risk.
Apply and promote an evaluation-led design approach: success criteria and evaluation methods are agreed with business experts before build starts, and every model and agent must meet agreed accuracy and safety thresholds before release.
Contribute to defining and maintaining the department’s standard stack, reusable templates, and MLOps practices so teams move from prototype to production quickly and consistently.
Ensure AI solutions are released through CI/CD pipelines with automated testing and evaluation gates.
Set standards for code quality, security, monitoring, and production support across the department.
Act as the department’s lead technical counterpart with IT, Architecture, Cybersecurity, and other delivery teams, influencing cross-functional priorities and decisions and resolving systemic blockers related to environments, access, and platforms.
Ensure responsible AI, security, and privacy reviews are performed with Cybersecurity, Legal, and Privacy, as needed.
Lead the department’s Community of Practice in your area of expertise, anticipate future capability and skill needs, grow expertise across teams, and keep tools and practices current as the field evolves.

8+ years in machine learning, AI development, data science, or software engineering, including 5+ years managing people (hiring, performance, development), with experience leading through team leads.
Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field. Master’s or PhD is an asset.
Deep expertise in at least one of the following, and working knowledge of the other: (a) machine learning and MLOps, including building, deploying, monitoring, and retraining ML models in production; (b) LLM-based solutions and AI agents, including their design, evaluation of quality and safety, and production monitoring.
Experience setting engineering standards for AI teams (CI/CD, testing, release management, and production support) on a cloud platform, preferably Azure.
A track record of delivering a portfolio of AI products with non-technical business owners, through to adoption, in a large, complex organization.
Proven ability to act as a technical authority across teams and to work with Architecture, Cybersecurity, and IT in a large enterprise.
Clear communicator with technical and executive audiences.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Preferred Qualifications

Azure AI Foundry, AKS, Databricks, or similar platforms.
Agent frameworks (e.g., LangGraph) and LLM observability and evaluation tools.
Optimization or operations research solutions in production.
Responsible AI and governance for generative AI in a regulated or large enterprise.
Familiarity with the aviation, transportation, or logistics industry is a plus.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The Senior Manager will lead a portfolio of AI solutions and engineering practices, overseeing the end-to-end delivery of machine learning models and AI agents. They are responsible for managing cross-functional teams, setting technical strategy, and ensuring all solutions meet reliability and safety standards.

Requirements

Candidates must have over 8 years of experience in machine learning, AI development, or software engineering, with at least 5 years in a management role. A bachelor's degree in a technical field is required, along with deep expertise in MLOps or LLM-based solutions.

Skills

Machine Learning
AI Engineering
MLOps
AI Agents
Team Leadership
Strategy Development
Cloud Platforms
Azure
CI/CD
Data Science
Software Engineering
Product Management
Stakeholder Management
Architecture
Cybersecurity
Governance

Visa sponsorship

Not detected in the job text

Keywords

Machine Learning
AI Solutions
MLOps
AI Agents
LLM
Azure
Databricks
AKS
CI/CD
Data Science
Software Engineering
Optimization
Operations Research
Governance
Cloud Computing
Architecture
Cybersecurity
LangGraph
Product Lifecycle
Technical Leadership
Aviation
Logistics
Responsible AI
Automation
Performance Management
Strategic Planning
Evaluation-led Design
Production Support
Stakeholder Engagement
Enterprise Systems

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