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Reporting to the Principal, Fatigue Risk Management Program, the Specialist, Fatigue Risk Management Program is accountable for strategic oversight, management and coordination of the Flight Operations Fatigue Risk Management Program in accordance with Regulatory (Transport Canada) and Industry (ICAO/IATA) requirements and recommended practices.
The incumbent is responsible for the day-to-day processing of Fatigue reports and data relevant to the Fatigue Risk Management Program. The incumbent will ensure the proper handling and processing of Fatigue Reports, Fatigue Events, Fatigue Surveys and the completion of other documentation, as appropriate, concerning the Air Canada Fatigue Risk Management Program.
The incumbent will serve as the Flight Operations expert regarding FRMP matters and will have a leadership role with appropriate responsibilities regarding coordination of fatigue reports and events with the Flight Operations Branch. The incumbent will be responsible to process all Fatigue Reports and Events for the Department and will support the quarterly Fatigue Safety Action Group and other safety meetings, as directed by the department head, to ensure fatigue risk concerns are tabled and addressed in accordance with FRMS protocols. The incumbent will also support Branch and Corporate Safety Investigations by providing direct investigative support and/or by providing support information to Corporate Safety Investigations with respect to Fatigue Risk. In the capacity as a Specialist, Fatigue Risk Management Program, the incumbent will have the capability to produce initial reports that include factual information, analysis of the information, findings, causal factor(s) and recommendations to the appropriate management level.
This position is a critical capability for the Fatigue Risk Management System as it provides expert input to the Branch regarding flight operations risk management. The Incumbent will coordinate safety matters with staff holding expertise from other Branches and will ensure cross-branch issues are properly presented, briefed and understood.
Responsibilities:
- Ensure all fatigue reports and fatigue events are reviewed and accepted within 5 business days, whenever possible.
- Ensure that all fatigue reports are finalized within the timelines set out in the Fatigue Risk Management manual, ideally within 30 business days of receipt where possible.
- Ensure that all Unforeseen Operational Circumstances (UOC) Reports are reviewed and accepted within 5 business days, whenever possible.
- Establish appropriate links and support structures within Flight Operations, Corporate Safety, Crew Planning, and Crew Scheduling in order to properly prosecute fatigue reports.
- Directs, manages and conducts activities to identify, analyze, and investigate fatigue hazards and latent risks.
- Direct and manage the processes related to trending of Fatigue and UOC events.
- Manages the activities to complete proper risk assessment of fatigue reports and events.
- Manages a process to formally monitor and track corrective action and subsequent performance.
resulting from safety issues and investigations. - Manages and oversees the process to provide de-identified reports to internal departments and external agencies as requested.
- Manages the provision of support and assistance with respect to special project work.
- Supports the assessment, administration, and monitoring of FRMS exemptions and variances.
- Coordinates and supports fatigue studies, and fatigue-related data collection activities, including participant coordination, study administration, and analysis of study results.
- Manages the deployment, tracking, and administration of actigraphy watches used in operational fatigue studies.
- Manages Alertsafe Fatigue Reports, and Fatigue Events, including debriefs of the flight crews, flight attendants, ground personnel and any other required groups as dictated by the investigation.
- Manages the process to provide expert feedback to flight crews regarding Fatigue Reports & Fatigue Events, and associated reports from all areas of the operation.
- Provide regular reports to Flight Operations, as requested, regarding Flight Operations Fatigue issues, trends and reports.
- Provide formal Fatigue Risk presentations to Fleet Managers and training sessions as requested.
- Provide direct support to the Fatigue Safety Action Group and Flight Operations Safety Board including presentation of Fatigue statistics, hazards, trends and top concerns.
- Highlight major issues and concerns and offer performance and fatigue risk comparisons with Industry.
- Provides well-written and researched professional contributions to internal FRMS/FRMP Awareness and Promotion media & publications.
- Provides well-written and researched professional contributions addressing fatigue risk issues/concerns for professional journals and awareness.
- Ensures his/her Section maintains a close professional and working relationship with the front line pilots and provides two way personal communications between line pilots and the Fatigue Risk Management Program.
- Provide detailed reports that compare/contrast Air Canada Fatigue Risk reports with those of Industry. Identify adverse trends and best practices where able.
- When requested, provides Investigation support related to Fatigue Risk in Safety Investigations and produces, as applicable, an initial report that includes factual information, analysis of the information, findings and cause factor(s) and recommendations to the appropriate management level.
- Identifies and requests Fatigue Risk Management material, human and financial resources to successfully complete assigned duties.
- Remains current with industry trends and requests training session and procedures updates, as required, on investigation knowledge, on best investigative practices, procedures or principles.
- Manage the relationship with AlertSafe Programmers and/or Air Canada IT to troubleshoot and resolve any technical issues
- Direct work and tasks to ensure the AlertSafe system is operational.
- Oversee and guide the testing for any new features for the AlertSafe app and/or AlertSafe web. Manage the relationship with the P-EFB team to deploy new versions of AlertSafe app.
- Direct the strategy of future development work related to AlertSafe, acting as the primary user and administrator of the software on behalf of Air Canada.
- Establish, Oversee and manage the Fatigue Risk Management processes contained within the FRMS Manual.
- Be accountable for directing revisions and changes to the Risk Management section of the FRMS Manual.
- Act as an SME and Direct FRMP development within other branches of Air Canada as requested/directed by the Director Regulatory & Compliance.
- Provide oversight and direction to co-op students assigned to support the FRMS and FRMP Program.
Education
- College or University degree in related field, or an equivalent combination of education and experience.
Professional Qualifications
- Fatigue Risk Management Systems qualification (must be completed within 12 months of joining).
- Human Factors Training and Root Cause Analysis Training (must be completed within 24 months of joining).
- Quality Management training, including ISOA Auditor training, are an asset.
- Formal Management Training is an asset.
Depth of skills and expertise required for the position
- 5+ years of operational experience in a commercial aviation environment within a Part 705, or equivalent, Canadian Air Operation.
- Aviation experience shall include in depth knowledge of daily airline/airport operating procedures and interdependence, including dealing with all the operational departments that are included in daily airline operations including the governance policies of AC products and services.
- A broad scope of skills and expertise of AC products and services, an ability to propose or recommend multiple types of solutions to complex issues and the skills to develop comprehensive written materials is required.
- In depth knowledge of Transport Canada regulations and standards as well as Similar foreign regulatory agency regulations and requirements (e.g., FARs, EASA-Ops);
- International Civil Aviation Organization (ICAO) Standards, Recommended Practices and Applicable Annexes;
- International Air Transport Association (IATA) Operation Investigative Techniques and approved
practices; - Air Canada corporate technical, policy and standard operating procedures; and Star Alliance Best Practices;
- Broad knowledge of domestic and international aviation experience to propose multiple types of solutions and recommendations to complex issues to Senior and Executive management, and to discuss with both Transport Canada and Transportation Safety Board Managers and staff.
- In depth knowledge of procedures, both national and international within the applicable flight regimes operated by Air Canada flight crews including internationally accepted best practices for the aircraft fleets flown.
- Required a limited scope of aircraft procedures and standard operating procedures for aircraft fleets flown.
- In depth knowledge of Canadian Aviation Regulations (Parts 1, 3, 4, 5, 6, 7, and 8 and associated Commercial Air Services Standards), ISO, IOSA, ICAO Annexes, FARs, Star Alliance Best Practices and EASA-Ops.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
