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Air Canada

Specialist, IFE Product and Operations - Temporary

Toronto, ON, Canada
Dorval, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 5+ years of relevant work experience (Experience in media and product development, ideally in an operational setting)
Posting language: English
Posted: Oct 29, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Specialist, IFE Product and Operations will provide operational and product end-end oversight of all software, media and campaign activities/decisions that impact the In-Flight Entertainment Product portfolio. The incumbent will be the operational and product commercial designate responsible to ensure Air Canada’s corporate priorities are disseminated to the execution teams.

Responsibilities:

Lead the IFE product operationalization efforts for new IFE products and aircraft introductions into Air Canada
Lead all decommissioning activities as it relates to IFE product commitments on out-going fleets
Build and manage operational and development budgets to support on-going media and IFE operations
Lead the cost reduction strategy development to continuously deliver the most efficient budget
Manage a team of 3rd party suppliers on monthly content operations inclusive of content integration, software development and content loading operations.
Lead and execute all activities related to special VIP product coordination’s with other branches.
Ensure cohesive delivery of operational related product roll-out and marketing campaigns with internal stakeholders product design, marketing communications, ACM, Brand etc.
Be the point of contact for revenue management, sales and media advertising teams for leading IFEC integration of stakeholder’s media
Responsible for creating and managing all operational reports to Air Canada senior management.
Lead a team of operations and product managers to support Air Canada’s fleet expansion and on-going IFE product business (future)
Be the center of excellence for all IFE product related items

Bachelor’s Degree, ideally in an operations related field
5+ years of relevant work experience (Experience in media and product development, ideally in an operational setting)
Advanced skills in Excel, MS Project, and Powerpoint
Able to work collaboratively with stakeholders and business owners from across the corporation.
Extensive knowledge of the Air Canada internal stakeholder environment
Solid commercial and airline industry experience
Proven planning and organizational skills
Capacity to manage multiple work demands
Solid communication skills – written and verbal
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The Specialist will provide end-to-end operational and product oversight for the In-Flight Entertainment portfolio, including software, media, and campaign activities. They are responsible for managing budgets, coordinating with 3rd party suppliers, and leading product roll-outs for new aircraft introductions.

Requirements

Candidates must hold a Bachelor's degree in an operations-related field and possess at least 5 years of relevant experience in media and product development. Proficiency in Excel, MS Project, and PowerPoint is required, along with strong organizational and stakeholder management skills.

Skills

Product management
Operational oversight
Budget management
Supplier management
Project management
Stakeholder management
Media operations
Strategic planning
Data analysis
Reporting
Communication
Excel
MS Project
Powerpoint
Aviation industry knowledge

Visa sponsorship

Not detected in the job text

Keywords

In-Flight Entertainment
IFE
Product Operations
Aviation
Budgeting
Software Development
Media Operations
Stakeholder Management
Project Management
Fleet Expansion
Revenue Management
Marketing Campaigns
Operational Reporting
Supplier Management
Excel
MS Project
Powerpoint
Product Lifecycle
Commercial Strategy
Content Integration

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