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Added 1 min ago
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Senior Spectrum Engineer
Telesat
Ottawa, ON
- Full-time
…of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite…
Added 1 min ago
SD
Pharmacist, Hourly Part Time Evening
Shoppers Drug Mart
Toronto, ON
- Part-time
Commitment to providing exceptional customer service
Added 1 min ago
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Walkerton Driver Helper
UPS Supply Chain Solutions
Hanover, ON · CA - HANOVER CENTER (ONHNO)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Walkerton Area. This role involves performing physical work in a fast-paced environment…
Added 1 min ago
US
Kincardine Driver Helper
UPS Supply Chain Solutions
Hanover, ON · CA - HANOVER CENTER (ONHNO)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Kincardine Area. This role involves performing physical work in a fast-paced environment…
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US
Driver Helper
UPS Supply Chain Solutions
Hanover, ON · CA - HANOVER CENTER (ONHNO)
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Hanover Area. This role involves performing physical work in a fast-paced environment…
Added 1 min ago
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BDC Service Representative (Brampton North Nissan)
Performance Auto Group
Brampton, ON
- Full-time
Excellent customer service skills with enthusiastic and friendly demeanor.
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Distribution Supervisor I
UPS Supply Chain Solutions
Burlington, ON
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
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(CAN) Front End Checkout Team Associate
Walmart
Mississauga, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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(CAN) Front End Checkout Team Associate
Walmart
Truro, NS
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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(CAN) Front End Checkout Team Associate
Walmart
Edson, AB
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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HABA Department Manger
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Saint John, NB
- Full-time
Train and develop department colleagues in customer service, product knowledge, and merchandising
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Restaurant Manager
A&W Restaurants
Victoria, BC
- Full-time
…restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB, Employment and Health Regulations, the development of a…
Added 1 min ago
AR
Food Service Supervisor
A&W Restaurants
AB
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
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Technical Product Marketing Manager
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Enterprise application experience (CRM, ERP, customer service, etc.)
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Syndicate Operations Analyst
RBC
Bedford, QC
- Full-time
Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
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Territory Executive - CANADA
Republic Services
Brampton, ON
- Full-time
Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty.
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Retail Assistant Manager
Staples Inc.
Winnipeg, MB
- Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 16 mins ago
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Specialist, Applications
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
- Full-time
Lead and coordinate IT installations including technical hardware, networking equipment, and software systems across various locations;
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Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
…in their goals of innovation, excellence and commitment to customer…
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Vendor Manager II (IT Sourcing)
TD
Toronto, ON
- Full-time
Support strategic ITS vendor portfolio and governance models for major Telco vendors and future managed service engagements as applicable
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Audit Manager II ( Business Intelligence Engineering)
TD
Toronto, ON
- Full-time
…risk frameworks and supporting the broader audit strategy. Lead and/or provide supervisory oversight to complex audits and ensure…
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Market Development Manager
Desjardins
QC · Caisse Desjardins de la Chute-Montmorency-- île-d'Orléans
- Full-time
…oversee employees’ skills development and ensure high-quality service. The ability to build effective teams and develop talent is therefore essential. You serve as coach for your team…
Added 16 mins ago
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Sr Learning and Experience Designer
BMO
Toronto, ON · FCP
- Full-time
Designs and develops solutions that help advance human performance and drive business impact with a customer focus mindset to ensure linkages to customer experience.
Added 16 mins ago
Security Supervisor
GardaWorld
Mississauga, ON
…security operations run smoothly and providing exceptional customer service. You will work with people from all shifts in a dynamic…
Added 16 mins ago
GardaWorld - Edmonton - Technical Support Team Lead - 50k - in person
GardaWorld
Edmonton, AB
…of Edmonton, with corporate offices, authorized dealers, and service providers located across the country. We are a team of motivated and caring people that has become a leading provider of…

Air Canada

Strategic Procurement Performance Analyst

Dorval, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Director, SP - Inflight Catering & Product, this position is responsible for: managing monthly reconciliation and financial performance against established agreements(s); creating, managing, and reporting financial and performance KPIs; assisting in the operationalization of new contracts; collaborating on continuous improvement opportunities; and translating business requirements into AI enabled solutions.

Responsibilities:

Manage the overall financial and operational performance of assigned Partners to assure maximum value deliverance from the partner relationships
Manage Invoice payment performance, invoice controls and reporting to key internal stakeholders
Provide management with economic impact and compliance issues surrounding key business decisions and/or contracts
Monitor and manage the operational aspects of partner contracts, which includes but is not limited to contract compliance management, dispute and resolution management, change order management, invoice alignment, Statements of Work & Work Orders alignment, and general contract oversight
Assist in the alignment of SLAs and KPI’s (operational and financial) with business strategy and operational execution
Collaborate with the Finance Department to establish and report on fiscal reporting metrics
Assist in the develop strategy based on partner segmentation, performance outcomes, and relationship and cost objectives
Build strong cross-functional links to internal finance and operational teams
Schedule and conduct Internal & External Annual Contract Reviews, and develop Improvement Action Plan(s)
Be the primary POC for Air Canada on all issues related to executed Agreements for assigned Partner
Monthly reconciliation and finalization of the on-time performance and the service failure KPIs with our partners, using the Power BI dashboard and related applications.
Identify performance improvement opportunities to Partners and internal Service Owners
Maintains effective relationships across the client and Partner organizations and facilitates issue resolution

Minimum 12 months of accounting; relationship management and/or operations experience in a large company
An accounting/finance degree and/or relevant experience commensurate to the role
Ability to design, configure, or leverage AI agents to automate workflows, analyze large datasets, conduct research, generate insights, support sourcing events, manage supplier information, and improve business decision-making. Experience with Microsoft Copilot, Copilot Studio, Power Automate, Azure AI, or similar enterprise AI platforms is considered an asset.
Demonstrated effective analytical skills, and experience with Big Data
Team player and ability to function effectively in a fast paced, team-oriented work environment with a bias toward action
Ability to operate effectively under conditions of ambiguity
Ability to understand and affect decisions strategically for the interest of Air Canada first and foremost
Demonstrated ability to foster relationships and ability to lead and influence with or without formal authority
Strong sense of personal responsibility and accountability for delivering high-quality work
Demonstrated ability to prepare and deliver senior level reports and presentations
Demonstrated strong interpersonal and communication skills
Familiar with Transport Canada Aviation regulations and norms.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The role involves managing the financial and operational performance of partners, including invoice reconciliation, contract compliance, and KPI reporting. Additionally, the analyst will collaborate on continuous improvement initiatives and leverage AI-enabled solutions to optimize business processes.

Requirements

Candidates must have at least 12 months of experience in accounting, relationship management, or operations within a large company. An accounting or finance degree is required, along with strong analytical skills and proficiency in data tools.

Skills

Procurement
Financial reconciliation
KPI management
Contract management
Data analysis
Power BI
AI automation
Microsoft Copilot
Power Automate
Azure AI
Relationship management
Strategic planning
Reporting
Compliance management
Big data
Financial analysis

Visa sponsorship

Not detected in the job text

Keywords

Procurement
Financial Performance
Reconciliation
KPIs
Contract Management
AI Agents
Power BI
Microsoft Copilot
Power Automate
Azure AI
Big Data
Accounting
Relationship Management
Operational Excellence
Compliance
Service Level Agreements
Data Analytics
Aviation
Transport Canada
Strategic Sourcing

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