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The incumbent supports Air Canada’s Workplace Practices and Investigations Office (WPIO) for health and safety practices central to the prevention of harassment and violence in the workplace.
Reporting to the Principal, Workplace Practices and Investigations – INTL, the incumbent supports the intake, assessment, administration and resolution of workplace harassment, discrimination, violence, retaliation and workplace conflict matters. oversees and supports case management functions regarding complaints relating to harassment (sexual), violence (sexual), discrimination. Maintains case files, coordinates investigations, conducts lower-complexity investigations, prepares reports and correspondence, tracks regulatory timelines, liaises with stakeholders to ensure fair, timely, and compliant resolution of complaints, and contributes to workplace harassment and violence prevention, education, and awareness initiatives.
Responsibilities:
Complaint Intake and Case Administration
- Receive, triage, and document harassment, discrimination, violence, retaliation, and workplace conflict complaints.
- Conduct initial intake meetings and gather relevant information from complainants.
- Maintain accurate and complete case files in accordance with policy, regulatory, and privacy requirements.
- Track case milestones, deadlines, and procedural requirements.
- Draft and issue intake acknowledgements, procedural correspondence, and case-related communications.
- Coordinate the collection, organization, and retention of documentary evidence.
- Collaborate with managers, Human Resources, Labour Relations, union representatives, workplace committees, and other stakeholders, as appropriate, while maintaining confidentiality and independence.
Case Management and Prevention Initiatives
- Maintain accurate, complete, and up-to-date case records within the WPIO case management system.
- Monitor assigned files against established timelines and milestones and proactively support file progression.
- Support data collection, case tracking, trend analysis, and reporting to inform prevention and continuous improvement initiatives.
- Identify emerging trends, risks, and opportunities to support workplace awareness, prevention, and culture improvement.
- Participate in workplace harassment and violence prevention, education, awareness, and training initiatives.
- Support workplace climate assessments and other prevention-related activities, as required.
- Support local management on, and facilitate, as necessary, conflict resolution.
- Participate in team meetings, case consultations, peer learning, and professional development activities.
- Contribute to special projects and other WPIO initiatives, as assigned.
Data Analytics and Prevention
- Lead the analysis of workplace conduct, harassment, violence, and misconduct international data to identify emerging risks, trends, and organizational hotspots.
- Develop reporting that provides insight into complaint volumes, allegation types, workplace concentrations, reporting relationships, resolution timelines, and outcomes.
- Translate data and lessons learned from complaints and investigations into actionable recommendations that strengthen prevention, accountability, and workplace culture.
- Identify areas of elevated risk and recommend targeted interventions, including training, awareness initiatives, leadership actions, and policy enhancements.
- Monitor the effectiveness of prevention and remediation efforts through data-driven performance indicators and continuous improvement reviews.
- Minimum of three (3) years of relevant experience in investigations, complaint handling, employee relations, workplace conflict resolution, mediation, labour relations, human resources, law, or a related field.
- Diploma or degree in Law, Paralegal Studies, Labour Relations, Industrial Relations, Human Resources, or another relevant discipline.
- Fluency in spoken and written English and French. Knowledge of an additional language is considered an asset.
- Training or experience in trauma-informed interviewing, workplace harassment and violence investigations, or related investigative methodologies.
- Interviewing and interpersonal skills, including the ability to establish rapport, ask effective and appropriately probing questions, manage difficult conversations, and interact professionally with individuals involved in sensitive or high conflict matters.
- Demonstrated ability to prepare organized, objective, concise, and well-reasoned reports and professional correspondence.
- Demonstrated ability to handle highly sensitive personal, medical, labour relations, and workplace information with discretion, sound judgment, and strict confidentiality.
- Strong organizational, communication, and time-management skills, with the ability to manage multiple files, prioritize competing demands, meet established timelines, and proactively identify barriers to timely completion.
- Collaboration skills and demonstrated ability to contribute effectively within a multidisciplinary team while maintaining independence.
- Ability to receive, incorporate, and apply feedback arising from coaching, quality assurance, and professional development activities.
- Ability and willingness to travel by air, including overnight travel, as required.
Assets
- Experience using Microsoft Copilot or other approved productivity technologies.
- Airline or transportation industry experience.
- Workplace investigation training and/or a recognized investigation certification.
- Training or experience in trauma-informed interviewing, workplace harassment and violence investigations, or related investigative methodologies.
- Mediation training, accreditation, or certification.
- Experience conducting legal, legislative, policy, regulatory, or jurisprudential research and applying findings to workplace matters.
- Experience handling sensitive, high-conflict, or complex workplace matters.
- Experience delivering workplace training, awareness, or prevention initiatives.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Bilingual (English and French)
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
