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Added 23 mins ago
UO
Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
This role will serve as a key advisor to the Senior Director, Campus Engagement acting as their representative when required and acting as Senior Director in the incumbent's absence.
Added 53 mins ago
CH
Director - Communications
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…organizational reputation, stakeholder trust, and employee engagement. As a trusted advisor to executive and senior leaders, the Director provides counsel on strategic communications, media…
Added 1 hour ago
MI
Commercial Business Development Manager
Munn Insurance
Dartmouth, NS
- Full-time
…successful candidate will identify opportunities, develop trusted advisor relationships, and work closely with internal commercial insurance professionals to deliver customized solutions…
Added 1 hour ago
IF
Senior Process Journey Owner
iA Financial Group
Toronto, ON · Montreal, QC
- Full-time
…to increase efficiency, productivity, and quality across the advisor and client journeys at iA Private…
Added 2 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Drummondville, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 2 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Rawdon, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 2 hours ago
NB
Chief Advisor Regulatory Governance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Chief Advisor in the Prudential Standards and Oversight Office at National Bank means playing a central role in strengthening the Bank’s prudential risk governance, regulatory…
Added 2 hours ago
SP
Bilingual Customer Success Manager (French/English)
Salesforce Partner Canada
Montreal, QC
- Full-time
…functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing…
Added 4 hours ago
C
GRC Consultant
Cyberr
Canada
- Full-time
As the Senior Governance, Risk and Compliance (GRC) Consultant, you will serve as a trusted advisor to our clients, providing both tactical and strategic recommendations that align with…
Added 7 hours ago
PC
Senior Human Resources Generalist
Parkinson Canada
Remote, Canada
- $85,000 to $95,000 CAD / year
- Full-time
- Remote
Serves as the first-line advisor to people leaders on performance management, attendance, conduct, accommodation, and workplace conflict, resolving matters independently within policy and…
Added 8 hours ago
D
Senior Advisor, Strategic Performance
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a Senior Advisor, Strategic Performance on the Strategic Advice, Communication and Performance Team, you help coordinate initiatives involving the first line of defence. You contribute…
Added 8 hours ago
SENIOR FINANCIAL ANALYST ACCOUNTING SERVICES
City of Toronto
ON · Toronto, ON
Beyond reporting, the CFR section oversees and facilitates the City's external audit engagement, serves as a trusted accounting advisor to other City Divisions and Agencies and…
Added 8 hours ago
Manager, Product Analytics
Rogers Communications
Toronto, ON
As a trusted advisor to business leaders, the Manager, Product Analytics will lead complex analytical initiatives, establish measurement frameworks, and champion data-driven decision-making…
Added 9 hours ago
S
Paid Services Beauty Advisor - Full Time
sephora.com
Oakville, ON
- $19.7 to $23.2 CAD / hour
- Full-time
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 9 hours ago
AC
Accountant, Assurance and Accounting - January 2027
ACCA Careers
Kamloops, BC
- Temporary
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 10 hours ago
A
Technology Strategy & Transformation Manager
Accenture
Toronto, ON
- Full-time
Serve as trusted advisor to the C-suite defining strategy at the intersection of both technology and business
Added 10 hours ago
AS
Principal Banking Technology & Solution Architect (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $80 to $100 CAD / hour
- Contract
- Remote
Engagement: Independent Contractor / Consulting
Added 10 hours ago
LI
Solutions Designer
Lotus IT Solutions
Toronto, ON
- Contract
…Enterprise Financial Services Division on a full-time onsite engagement. In this role, you will lead the design of hosting technology solutions aligned with client service specifications,…
Added 10 hours ago
CH
Seasonal Sales Associate
Cole Haan
Calgary, AB
- Part-time
As a Stylist (Sales Associate) you are more than a sales professional. You are a trusted advisor, fit expert, and brand ambassador who brings out "#RUOBSESSED?" Selling Program to life in…
Added 11 hours ago
C|
Advisor, Marketing
CAGBC | Canada Green Building Council
Ottawa, ON
- $72,000 to $81,000 CAD / year
- Full-time
…practical solutions to accelerate climate action. Through market engagement, training, advocacy, and trusted building certification programs such as LEED and the Zero Carbon Building…
Added 12 hours ago
D
HR Advisor / Conseiller(ère) en ressources humaines
DWF
Toronto, ON
- Full-time
We are currently looking for a Bilingual HR Advisor who shares our purpose and vision to join our global team. This role can be based out of our Toronto, Vancouver, Calgary or Montreal…
Added 12 hours ago
OH
Senior Business Partner, Health Workforce Capacity
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Partner with system leaders as a coach, advisor, consultant, facilitator, and project manager
Added 12 hours ago
T
Director, Google Gemini Enterprise, Data & AI
Toast
Toronto, ON
- $147,000 to $192,000 USD / year
- Full-time
Act as a trusted advisor to senior client stakeholders, including CIOs, CTOs, CDOs, and CFOs, guiding their AI transformation agendas
Added 12 hours ago
O
NA Sales Representative, Applications - Opower
Oracle
Canada
- Full-time
…facing electric and gas utilities. You’ll serve as a trusted advisor to utility leaders while helping shape the future of customer engagement across the energy…
Added 12 hours ago
FN
Program Advisor, Community Accreditation and Quality Improvement (INTERNAL)
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
As Program Advisor, Community Accreditation and Quality Improvement, you will – support First Nations communities and organizations to support their accreditation and quality improvement…

Air Canada

Workplace Practices Advisor - International

Dorval, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The incumbent supports Air Canada’s Workplace Practices and Investigations Office (WPIO) for health and safety practices central to the prevention of harassment and violence in the workplace.

Reporting to the Principal, Workplace Practices and Investigations – INTL, the incumbent supports the intake, assessment, administration and resolution of workplace harassment, discrimination, violence, retaliation and workplace conflict matters. oversees and supports case management functions regarding complaints relating to harassment (sexual), violence (sexual), discrimination. Maintains case files, coordinates investigations, conducts lower-complexity investigations, prepares reports and correspondence, tracks regulatory timelines, liaises with stakeholders to ensure fair, timely, and compliant resolution of complaints, and contributes to workplace harassment and violence prevention, education, and awareness initiatives.

Responsibilities:

Complaint Intake and Case Administration

Receive, triage, and document harassment, discrimination, violence, retaliation, and workplace conflict complaints.
Conduct initial intake meetings and gather relevant information from complainants.
Maintain accurate and complete case files in accordance with policy, regulatory, and privacy requirements.
Track case milestones, deadlines, and procedural requirements.
Draft and issue intake acknowledgements, procedural correspondence, and case-related communications.
Coordinate the collection, organization, and retention of documentary evidence.
Collaborate with managers, Human Resources, Labour Relations, union representatives, workplace committees, and other stakeholders, as appropriate, while maintaining confidentiality and independence.

Case Management and Prevention Initiatives

Maintain accurate, complete, and up-to-date case records within the WPIO case management system.
Monitor assigned files against established timelines and milestones and proactively support file progression.
Support data collection, case tracking, trend analysis, and reporting to inform prevention and continuous improvement initiatives.
Identify emerging trends, risks, and opportunities to support workplace awareness, prevention, and culture improvement.
Participate in workplace harassment and violence prevention, education, awareness, and training initiatives.
Support workplace climate assessments and other prevention-related activities, as required.
Support local management on, and facilitate, as necessary, conflict resolution.
Participate in team meetings, case consultations, peer learning, and professional development activities.
Contribute to special projects and other WPIO initiatives, as assigned.

Data Analytics and Prevention

Lead the analysis of workplace conduct, harassment, violence, and misconduct international data to identify emerging risks, trends, and organizational hotspots.
Develop reporting that provides insight into complaint volumes, allegation types, workplace concentrations, reporting relationships, resolution timelines, and outcomes.
Translate data and lessons learned from complaints and investigations into actionable recommendations that strengthen prevention, accountability, and workplace culture.
Identify areas of elevated risk and recommend targeted interventions, including training, awareness initiatives, leadership actions, and policy enhancements.
Monitor the effectiveness of prevention and remediation efforts through data-driven performance indicators and continuous improvement reviews.

Minimum of three (3) years of relevant experience in investigations, complaint handling, employee relations, workplace conflict resolution, mediation, labour relations, human resources, law, or a related field.
Diploma or degree in Law, Paralegal Studies, Labour Relations, Industrial Relations, Human Resources, or another relevant discipline.
Fluency in spoken and written English and French. Knowledge of an additional language is considered an asset.
Training or experience in trauma-informed interviewing, workplace harassment and violence investigations, or related investigative methodologies.
Interviewing and interpersonal skills, including the ability to establish rapport, ask effective and appropriately probing questions, manage difficult conversations, and interact professionally with individuals involved in sensitive or high conflict matters.
Demonstrated ability to prepare organized, objective, concise, and well-reasoned reports and professional correspondence.
Demonstrated ability to handle highly sensitive personal, medical, labour relations, and workplace information with discretion, sound judgment, and strict confidentiality.
Strong organizational, communication, and time-management skills, with the ability to manage multiple files, prioritize competing demands, meet established timelines, and proactively identify barriers to timely completion.
Collaboration skills and demonstrated ability to contribute effectively within a multidisciplinary team while maintaining independence.
Ability to receive, incorporate, and apply feedback arising from coaching, quality assurance, and professional development activities.
Ability and willingness to travel by air, including overnight travel, as required.

Assets

Experience using Microsoft Copilot or other approved productivity technologies.
Airline or transportation industry experience.
Workplace investigation training and/or a recognized investigation certification.
Training or experience in trauma-informed interviewing, workplace harassment and violence investigations, or related investigative methodologies.
Mediation training, accreditation, or certification.
Experience conducting legal, legislative, policy, regulatory, or jurisprudential research and applying findings to workplace matters.
Experience handling sensitive, high-conflict, or complex workplace matters.
Experience delivering workplace training, awareness, or prevention initiatives.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Bilingual (English and French)

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Apply About employer

More about this job

Responsibilities

The incumbent supports the Workplace Practices and Investigations Office by managing complaints related to harassment, discrimination, and violence. They also conduct investigations, analyze workplace data to identify trends, and contribute to prevention and education initiatives.

Requirements

Candidates must have at least three years of experience in investigations, human resources, or a related field, along with a relevant diploma or degree. Proficiency in both English and French is required, as well as strong interpersonal and analytical skills.

Skills

Workplace investigations
Conflict resolution
Case management
Data analytics
Regulatory compliance
Trauma-informed interviewing
Human resources
Labour relations
Report writing
Policy development
Stakeholder management
Risk assessment
Mediation
Communication skills
Time management
Confidentiality

Visa sponsorship

Not detected in the job text

Keywords

Workplace Practices
Investigations
Harassment Prevention
Case Management
Data Analytics
Labour Relations
Human Resources
Conflict Resolution
Regulatory Compliance
Trauma-informed Interviewing
Aviation
Policy
Risk Management
Mediation
Stakeholder Engagement
Microsoft Copilot
Trend Analysis
Workplace Culture
Investigations Methodology
Legal Research

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