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Added 14 mins ago
C
Manager, Systems Development - Agentic Salesforce Delivery
Co-operators
Guelph, ON · Mississauga, ON · Toronto, ON
- Full-time
As the Manager, Systems Development – Salesforce, you will lead teams of IT professionals and provide expert IT solution delivery advice and direction to the organization, with a focus on…
Added 14 mins ago
SS
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Added 14 mins ago
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Truck Driver - Home Daily - CDL A - London, ON, Canada
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Added 14 mins ago
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YMX - Lead Hand - FT
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Lead by example in terms of work performance, professionalism and safety.
Added 14 mins ago
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Added 14 mins ago
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Added 14 mins ago
LC
Outbound Account Executive (Hospitality)
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- Full-time
- Remote
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Added 14 mins ago
LC
Outbound Account Executive (Hospitality)
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Remote, Canada
- Full-time
- Remote
Deliver High-Impact Solutions: Lead tailored one-on-one or group demonstrations (via screen-share) that map Lightspeed’s features to the specific operational pains of the hospitality sector.
Added 14 mins ago
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Medical & Academic Affairs Specialist
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Air Canada

Workplace Practices Advisor - International

Dorval, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The incumbent supports Air Canada’s Workplace Practices and Investigations Office (WPIO) for health and safety practices central to the prevention of harassment and violence in the workplace.

Reporting to the Principal, Workplace Practices and Investigations – INTL, the incumbent supports the intake, assessment, administration and resolution of workplace harassment, discrimination, violence, retaliation and workplace conflict matters. oversees and supports case management functions regarding complaints relating to harassment (sexual), violence (sexual), discrimination. Maintains case files, coordinates investigations, conducts lower-complexity investigations, prepares reports and correspondence, tracks regulatory timelines, liaises with stakeholders to ensure fair, timely, and compliant resolution of complaints, and contributes to workplace harassment and violence prevention, education, and awareness initiatives.

Responsibilities:

Complaint Intake and Case Administration

Receive, triage, and document harassment, discrimination, violence, retaliation, and workplace conflict complaints.
Conduct initial intake meetings and gather relevant information from complainants.
Maintain accurate and complete case files in accordance with policy, regulatory, and privacy requirements.
Track case milestones, deadlines, and procedural requirements.
Draft and issue intake acknowledgements, procedural correspondence, and case-related communications.
Coordinate the collection, organization, and retention of documentary evidence.
Collaborate with managers, Human Resources, Labour Relations, union representatives, workplace committees, and other stakeholders, as appropriate, while maintaining confidentiality and independence.

Case Management and Prevention Initiatives

Maintain accurate, complete, and up-to-date case records within the WPIO case management system.
Monitor assigned files against established timelines and milestones and proactively support file progression.
Support data collection, case tracking, trend analysis, and reporting to inform prevention and continuous improvement initiatives.
Identify emerging trends, risks, and opportunities to support workplace awareness, prevention, and culture improvement.
Participate in workplace harassment and violence prevention, education, awareness, and training initiatives.
Support workplace climate assessments and other prevention-related activities, as required.
Support local management on, and facilitate, as necessary, conflict resolution.
Participate in team meetings, case consultations, peer learning, and professional development activities.
Contribute to special projects and other WPIO initiatives, as assigned.

Data Analytics and Prevention

Lead the analysis of workplace conduct, harassment, violence, and misconduct international data to identify emerging risks, trends, and organizational hotspots.
Develop reporting that provides insight into complaint volumes, allegation types, workplace concentrations, reporting relationships, resolution timelines, and outcomes.
Translate data and lessons learned from complaints and investigations into actionable recommendations that strengthen prevention, accountability, and workplace culture.
Identify areas of elevated risk and recommend targeted interventions, including training, awareness initiatives, leadership actions, and policy enhancements.
Monitor the effectiveness of prevention and remediation efforts through data-driven performance indicators and continuous improvement reviews.

Minimum of three (3) years of relevant experience in investigations, complaint handling, employee relations, workplace conflict resolution, mediation, labour relations, human resources, law, or a related field.
Diploma or degree in Law, Paralegal Studies, Labour Relations, Industrial Relations, Human Resources, or another relevant discipline.
Fluency in spoken and written English and French. Knowledge of an additional language is considered an asset.
Training or experience in trauma-informed interviewing, workplace harassment and violence investigations, or related investigative methodologies.
Interviewing and interpersonal skills, including the ability to establish rapport, ask effective and appropriately probing questions, manage difficult conversations, and interact professionally with individuals involved in sensitive or high conflict matters.
Demonstrated ability to prepare organized, objective, concise, and well-reasoned reports and professional correspondence.
Demonstrated ability to handle highly sensitive personal, medical, labour relations, and workplace information with discretion, sound judgment, and strict confidentiality.
Strong organizational, communication, and time-management skills, with the ability to manage multiple files, prioritize competing demands, meet established timelines, and proactively identify barriers to timely completion.
Collaboration skills and demonstrated ability to contribute effectively within a multidisciplinary team while maintaining independence.
Ability to receive, incorporate, and apply feedback arising from coaching, quality assurance, and professional development activities.
Ability and willingness to travel by air, including overnight travel, as required.

Assets

Experience using Microsoft Copilot or other approved productivity technologies.
Airline or transportation industry experience.
Workplace investigation training and/or a recognized investigation certification.
Training or experience in trauma-informed interviewing, workplace harassment and violence investigations, or related investigative methodologies.
Mediation training, accreditation, or certification.
Experience conducting legal, legislative, policy, regulatory, or jurisprudential research and applying findings to workplace matters.
Experience handling sensitive, high-conflict, or complex workplace matters.
Experience delivering workplace training, awareness, or prevention initiatives.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Bilingual (English and French)

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The incumbent supports the Workplace Practices and Investigations Office by managing complaints related to harassment, discrimination, and violence. They also conduct investigations, analyze workplace data to identify trends, and contribute to prevention and education initiatives.

Requirements

Candidates must have at least three years of experience in investigations, human resources, or a related field, along with a relevant diploma or degree. Proficiency in both English and French is required, as well as strong interpersonal and analytical skills.

Skills

Workplace investigations
Conflict resolution
Case management
Data analytics
Regulatory compliance
Trauma-informed interviewing
Human resources
Labour relations
Report writing
Policy development
Stakeholder management
Risk assessment
Mediation
Communication skills
Time management
Confidentiality

Visa sponsorship

Not detected in the job text

Keywords

Workplace Practices
Investigations
Harassment Prevention
Case Management
Data Analytics
Labour Relations
Human Resources
Conflict Resolution
Regulatory Compliance
Trauma-informed Interviewing
Aviation
Policy
Risk Management
Mediation
Stakeholder Engagement
Microsoft Copilot
Trend Analysis
Workplace Culture
Investigations Methodology
Legal Research

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