Northern station agent
- Waskaganish, QC, Canada
Part-time
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Job details
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
YOUR ROLE
In collaboration with other team members and in compliance with the established quality standards, you will provide customer services related to flights and answer various enquiries on fares, flights schedules and routes. You will prepare boarding passes, check baggage; weigh excess baggage and calculate costs; complete passenger manifests, daily sales reports and other documents regarding passenger and cargo load. You will be responsible to trace lost, delayed or misdirected baggage for customers. You will relay operational messages to the operations control department and perform all related duties required to ensure on-time departures of aircrafts.
More about this job
Responsibilities
The station agent at Air Creebec will check in passengers, issue boarding passes and handle baggage, including weighing excess luggage and tracing lost or delayed bags. They will answer questions about fares, schedules and routes, complete passenger and cargo paperwork, and pass operational messages to the operations control department.
Requirements
Candidates need customer service experience and the ability to work to quality standards in a team.
Skills
- Passenger check-in
- Boarding pass issuance
- Baggage weighing and tracing
- Excess baggage fee calculation
- Cargo load documentation
- Daily sales reporting
- Fare and schedule knowledge
- Customer service
- Operational communication
- Teamwork
- Attention to detail
- Flight departure coordination
Categories
- Customer Service & Support
- Transportation
- Hospitality
Keywords
- Station agent
- Airport customer service
- Check-in
- Boarding passes
- Baggage handling
- Excess baggage
- Lost baggage
- Passenger manifest
- Cargo load
- Flight dispatch
- Airline reservations
- Ticketing
- Northern Quebec
- Air travel
- Aviation
- Ground operations
- Customer service
Seniority
Entry level
Languages
- English