Agent, Passenger airport services YUL

AIR INUIT CORPORATE PROFILE

Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond- 24 hours a day, 365 days a year - for over 45 years. Collectively owned by the Inuit of Nunavik, through Makivvik Corporation, the airline operates a fleet of more than 30 aircraft and employs more than 1000 employees in one of the world’s most challenging flight environments.

Air Inuit Management and its team of dedicated employees are committed to pursuing their tradition of providing safe, punctual and courteous air service for the growing number of people living and doing business in this enchanting region of Nunavik in Northern Québec.

Position Overview

Air Inuit is currently seeking motivated and dedicated individuals to support passenger services at Pierre-Elliott Trudeau Airport YUL, for flights to Northern communities.

As a Passenger Airport Service Agent, you will be part of a welcoming and dynamic team. You will help promote Air Inuit’s rich culture while providing high-quality customer service in a stimulating and people-focused work environment.

Duties And Responsibilities

• Welcome passengers and provide assistance during departures and arrivals at the airport
• Manage arrival logistics
• Arrange hotel and shuttle reservations in case of operational irregularities
• Provide services and assistance to passengers with special needs
• In case of delays, keep passengers informed and communicate with ramp agents, dispatch, and crew
• Check in passengers, handle luggage, and verify cabin baggage
• Ensure safe and timely boarding
• Prepare flight documents, passenger check-in, ticketing, and manifests
• Perform any other tasks required to ensure operational efficiency
  
  
  

Qualifications

• High school diploma or equivalent experience
• Minimum of one year of customer service experience
• Basic knowledge of office software (Word, Excel, Outlook)
• Ability to learn passenger check-in and reservation systems
• Eligible to obtain and maintain YUL airport security clearance (CIZR)
• Available and flexible to work according to a shift schedule (mornings, evenings, weekends, holidays, split shifts) and according to operational needs;
• Bilingual in French and English; knowledge of Inuktitut is an asset
• Strong communication skills, both written and oral, in French and English
• Punctual, reliable, and able to work independently
  
  
  

WORKING CONDITIONS

• Variable shifts (mornings, evenings, weekends, holidays, split shifts) and according to operational needs
  
  
  

Compensation

The salary is determined according to the company’s compensation policy.

Benefits

• An employee Registered Retirement Savings Plan (RRSP) - 5% employer contribution
• A group insurance plan (life, medical, dental, short- and long-term disability)
• A 3-week vacation allowance (6%)
• Company profit-sharing
• Telemedicine program for employee and family members
• Employee Assistance Program (EAP) for employee and family members
• A retirement allowance program
• A program of flight privileges and discounted travel with several airlines around the world
• Various innovative recognition programs
  
  
  

APPLICATION

We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity. We believe in the importance of adopting fair employment practices. Therefore, all qualified candidates are considered. However, only those selected for the recruitment process will be contacted.

The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

Air Inuit is committed to the principle of employment equity and invites applications from women, Indigenous peoples, persons with disabilities, and members of visible minorities.