Lead Crew Planning Agent

WHY JOIN AIR INUIT

Every day, something extraordinary happens in the skies above Nunavik. At Air Inuit, we’re not just flying planes, we’re connecting communities, delivering essentials, and making a meaningful impact. We’re looking for dedicated individuals ready to take their careers to new heights. If you're driven by purpose and motivated by challenge, your journey starts here.

ABOUT US

Since 1978, Air Inuit is more than just an airline, it is a lifeline. Born from the vision and resilience of the Inuit of Nunavik, and proudly owned through the Makivvik Corporation, Air Inuit has connected communities across the vast, breathtaking expanse of Northern Quebec and beyond. Air Inuit’s aircraft have soared through some of the world’s most challenging skies, 24 hours a day, 365 days a year.

From the versatile Twin Otter to the powerful Boeing 737-800NG, a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one committed to a shared mission: to operate with safety, reliability, and heart. Air Inuit is more than transportation, it’s a symbol of self-determination, a bridge between tradition and progress, and a testament to what’s possible when a community takes flight together.

ROLE OVERVIEW

The Lead Crew Planning Specialist provides leadership, guidance, and technical expertise to the Crew Planning team while ensuring compliance with operational requirements, Collective Agreements, and Canadian Aviation Regulations (CARs). This role is responsible for coordinating crew planning activities, overseeing schedule development and publication, supporting system administration, and serving as a key resource for training, coaching, and continuous improvement initiatives.

THE ROLE IN DEPTH

• Provide training, coaching, mentoring, and ongoing support to Crew Planning Agents, including onboarding and development of new team members.
• Deliver training and support on AIMS, Nomadis, Flight and Duty Time regulations, crew planning procedures, and associated operational processes.
• Act as a subject matter expert and primary point of contact for Crew Planning-related system issues, coordinating with internal stakeholders and system providers regarding AIMS, Hitit, and Nomadis.
• Coordinate the planning of charter, rotational, and simulator (SIM) travel arrangements and accommodations to support operational requirements.
• Coordinate and administer the bi-annual Vacation and Statutory Holiday bidding processes.
• Collaborate with operational leadership to identify staffing requirements, scheduling parameters, and operational considerations for upcoming crew schedules.
• Review and validate crew schedules prior to publication, including completion of schedule legality checks in accordance with established procedures.
• Ensure crew schedules are published accurately and within the timelines specified in the applicable Collective Agreements.
• Publish crew schedules and related staff house accommodation information through designated communication platforms.
• Perform end-of-block quality assurance reviews to ensure schedule accuracy and compliance.
• Review, investigate, and resolve scheduling discrepancies and errors reported by crew members.
• Coordinate the timely submission of payroll-related scheduling data to the Payroll Department.
• Maintain Crew Scheduling Agent work schedules and administer the Synerion workforce management system.
• Support continuous improvement initiatives, operational projects, and departmental objectives while promoting consistency, efficiency, and regulatory compliance across all crew planning activities.

WHAT SETS YOU APART

• Minimum 3-5 years of experience in Crew Planning, Crew Scheduling, Flight Operations, or a related aviation environment.
• Strong knowledge of Canadian Aviation Regulations (CARs), Flight and Duty Time requirements, and applicable Collective Agreements.
• Advanced proficiency with crew planning and scheduling systems, including AIMS, Nomadis, Hitit, PBS, and Synerion.
• Experience developing, validating, and publishing crew schedules in a unionized environment.
• Proven ability to train, coach, and mentor employees while providing operational support and guidance.
• Strong analytical and problem-solving skills, with the ability to investigate and resolve scheduling discrepancies.
• Excellent organizational skills and the ability to manage multiple priorities while meeting critical deadlines.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with operational stakeholders.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Bilingualism (English and French) is required.
• Previous lead or senior-level experience within Crew Planning, Crew Scheduling, or Flight Operations are considered assets.

COMPENSATION

• Salary and benefits are determined according to company policy.

BENEFITS OFFERED

• Plan for your future with our Registered Retirement Savings Plan (RRSP).
• Take care of yourself and your eligible dependents with comprehensive group insurance (life, medical and dental care, short- and long-term disability) fully paid by Air Inuit.
• Enjoy 3 weeks of vacation (6%) to recharge.
• Get quick, easy access to healthcare professionals through our telemedicine program (for you and your eligible dependents).
• Access confidential support through our Employee and Family Assistance Program (EAP).
• Enjoy worldwide flight privileges through our agreements with multiple airlines.
• Plan your retirement with peace of mind through our retirement allowance program.
• And even more perks: exclusive corporate discounts, profit sharing, and performance-based compensation programs.

CANDIDACY 

Your next opportunity starts here: submit your application online by clicking Embark Now / Apply.

We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity, equity and inclusion. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted.

Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities. The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.