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Added 29 mins ago
CO
Radio Operator/Jailer, $32.69/hour
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Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
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Added 30 mins ago
Clerk 3 - Diagnostic Clerk
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Added 1 hour ago
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Rink Attendant (26-287)
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Cornwall, ON
- $17.95 CAD / hour
- Internship
Work hours vary, with shifts scheduled during daytime hours, evenings, weekends, and holidays, as required based on rink schedules and events.
Added 1 hour ago
UP
Field Operations Supervisor
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- Full-time
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Added 2 hours ago
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CN
Valemount, BC
- Full-time
…environmental conditions with irregular hours, including nights, weekends and holidays. The position may be relocated if necessary. The role requires travelling (50%+), at times without…
Added 2 hours ago
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Added 3 hours ago
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Added 3 hours ago
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Added 3 hours ago
FC
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Added 3 hours ago
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Added 3 hours ago
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Added 3 hours ago
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Added 4 hours ago
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Added 4 hours ago
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Added 4 hours ago
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Added 4 hours ago
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Air Inuit

Supervisor - Ticket Agents

Quebec, QC, Canada

Internship

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Job details

Job type: Internship
Apply by: Nov 28, 2026
Experience: Minimum 2 years’ experience in the airline industry in a similar position;
Posting language: English
Posted: Oct 29, 2026

Original job description

WHY JOIN AIR INUIT

Every day, something extraordinary happens in the skies above Nunavik. At Air Inuit, we’re not just flying planes, we’re connecting communities, delivering essentials, and making a meaningful impact. We’re looking for dedicated individuals ready to take their careers to new heights. If you're driven by purpose and motivated by challenge, your journey starts here.

About Us

Since 1978, Air Inuit is more than just an airline, it is a lifeline. Born from the vision and resilience of the Inuit of Nunavik, and proudly owned through the Makivvik Corporation, Air Inuit has connected communities across the vast, breathtaking expanse of Northern Quebec and beyond. Air Inuit’s aircraft have soared through some of the world’s most challenging skies, 24 hours a day, 365 days a year.

From the versatile Twin Otter to the powerful Boeing 737-800NG, a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one committed to a shared mission: to operate with safety, reliability, and heart. Air Inuit is more than transportation, it’s a symbol of self-determination, a bridge between tradition and progress, and a testament to what’s possible when a community takes flight together.

Role Overview

Reporting to the appropriate manager, the incumbent is responsible for supervising and coordinating Ticket Counter activities to ensure safe, compliant, and efficient daily operations. The role includes supporting and mentoring staff, ensuring adherence to company policies and applicable regulations, addressing escalated customer inquiries, and working closely with other departments to meet operational needs.

THE ROLE IN DEPTH

Carry out all necessary functions pertaining to supervision and coordination of the Ticket Counter.
Ensure that employees follow company policies and applicable regulations for security and transportation compliance.
Assure staff is trained and mentored.
Respond to escalated customer inquiries.
Coordinate with other departments.
Support the team and department according to operational needs.

What Sets You Apart

High school diploma or equivalent work experience;
Minimum 2 years’ experience in the airline industry in a similar position;
Basic knowledge of Office software such as Word, Excel, Outlook;
One year experience with the passenger check-in programs;
Bilingual (English/Inuktituk) or (French/Inuktituk) or (French/English);
Good communication skills both speaking and in writing;
The capacity to offer an excellent customer service;
Punctual and reliable;
Available to travel occasionally for training;
Available to work evenings, nights and weekends;
If the position is not filled locally, the candidate will be considered as having no specific base.

Compensation

Salary and benefits are determined according to company policy.

WORKING CONDITIONS

Rotational position: 15 days of work followed by 13 days off.
If the position is not filled locally:
Air transport from Montreal as well as accommodation and a meal allowance are covered by the company for each rotation as per the company policy in effect.
The employee will be recognized as not having a designated base.

Benefits Offered

Plan for your future with our Registered Retirement Savings Plan (RRSP).
Take care of yourself and your eligible dependents with comprehensive group insurance (life, medical and dental care, short- and long-term disability) fully paid by Air Inuit.
Get quick, easy access to healthcare professionals through our telemedicine program (for you and your eligible dependents).
Access confidential support through our Employee and Family Assistance Program (EAP).
Enjoy worldwide flight privileges through our agreements with multiple airlines.
Plan your retirement with peace of mind through our retirement allowance program.
And even more perks: exclusive corporate discounts, profit sharing, and performance-based compensation programs.

CANDIDACY

Your next opportunity starts here: submit your application online by clicking Embark Now / Apply.

We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity, equity and inclusion. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted.

Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities. The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

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More about this job

Responsibilities

Supervise and coordinate ticket counter operations, ensuring staff follow company policies and applicable security and transportation regulations. Train and mentor employees, respond to escalated customer inquiries, and coordinate with other departments to support operational needs.

Requirements

Candidates need a high school diploma or equivalent experience, at least two years of airline experience in a similar role, and one year of experience with passenger check-in programs. They should have basic Microsoft Office skills, strong communication and customer service abilities, and proficiency in two of English, French, and Inuktitut; evening, night, weekend, and occasional training travel availability is required.

Skills

Ticket Counter Supervision
Staff Training and Mentoring
Customer Service
Escalated Customer Inquiry Resolution
Regulatory Compliance
Security Compliance
Operational Coordination
Interdepartmental Collaboration
Communication
Passenger Check-In Systems
Microsoft Word
Microsoft Excel
Microsoft Outlook
Reliability
Punctuality

Benefits

Group Life Insurance
Medical Insurance
Dental Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Telemedicine
Employee and Family Assistance Program
Worldwide Flight Privileges
Retirement Allowance
Corporate Discounts
Profit Sharing
Performance-Based Compensation

Visa sponsorship

Not detected in the job text

Keywords

Airline Operations
Ticket Counter
Passenger Check-In
Passenger Check-In Programs
Transportation Compliance
Security Compliance
Customer Service
Staff Supervision
Staff Training
Mentoring
Escalated Customer Inquiries
Operational Coordination
Interdepartmental Coordination
Microsoft Word
Microsoft Excel
Microsoft Outlook
English
French
Inuktitut
Rotational Schedule

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