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Added 8 mins ago
C
Fullstack Integration Developer Vice President
Citi
Mississauga, ON
- Full-time
Technical Leadership & Architecture: Provide expert guidance in application design, setting coding standards, debugging, and implementation. Deliver in-depth analysis and innovative…
Added 8 mins ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
Added 8 mins ago
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Senior Adobe Experience Platform (AEP) Technical Lead
Publicis Sapient
Toronto, ON
- Full-time
We are seeking a Senior Adobe Experience Platform (AEP) Technical Lead to provide hands-on technical leadership for the architecture, implementation, and evolution of enterprise…
Added 8 mins ago
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Manager, Data Science
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Toronto, ON · North York, ON
- Full-time
The Manager, Data Science leads the vision and technical execution of data science and marketing science across Marketing and Product at Questrade. Operating as a hands-on technical leader,…
Added 8 mins ago
AE
Product Development Lead
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- Full-time
Managing a limited repertoire of complex models as the technical expert, ensuring Arcteryx brand standards are consistently met
Added 8 mins ago
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- $80,000 to $95,000 CAD / year
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Added 8 mins ago
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SAP Technical Lead – Platform & BTP
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
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Own the technical health of the SAP landscape, including S/4HANA, IS-U, SuccessFactors integrations, BTP, Business Data Cloud and supporting SAP systems. This covers availability,…
Added 8 mins ago
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Sr. Industrial Designer
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- Full-time
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Added 9 mins ago
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Senior Application Security Developer
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Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Proven track record of serving as a technical security expert and building creative, scalable security solutions in a fast-paced continuous integration environment deploying 50+ times a day
Added 9 mins ago
Customer Experience Associate (Contract) - Huntsville Place Mall Branch (22.5 Hours/Week)
Scotiabank
Huntsville, ON
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Added 9 mins ago
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Vendor Conflicts Lead
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- Full-time
…principles at an enterprise level. Responsible for providing expert advice, planning, and guidance to client groups across Metrolinx (CPG, AM&M, Planning, Operations, etc.) in relation to…
Added 9 mins ago
AG
Director, Growth & Innovation Operations
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Toronto, ON
- Full-time
Added 9 mins ago
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Sr. Test Technician-Switchgear
Panelmatic
Burnaby, BC
- $80,000 to $95,000 CAD / year
- Full-time
Technical Expertise: Expert at interpreting complex electrical drawings and performing hands-on testing.
Added 9 mins ago
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Head of Customer Success
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- Full-time
…confidentiality and quality requirements, with appropriate expert oversight and clear communication of capability…
Added 38 mins ago
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Supervisor, Centralized Scheduling
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- Full-time
As a key member of the Human Resources team, you will provide operational leadership, technical expertise, and support to scheduling staff, managers, and directors across the Hospital. You…
Added 38 mins ago
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Identify and solve complex technical and operational HSE challenges impacting multiple locations
Added 38 mins ago
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Canada
- Full-time
Solving technical problems with experience and expertise
Added 38 mins ago
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Workday Financials Sales Solution Architect
UST
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Sales support: Serve as subject matter expert in client sales meetings, partner with Sales on client sales activity, answer functional and technical questions, address key questions that…
Added 38 mins ago
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BI Developer & Data Analyst Contractor
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Montreal, QC
- $40 to $45 CAD / hour
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Added 38 mins ago
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Senior Financial Advisor - Stratford Main Branch, Ontario
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Added 38 mins ago
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Added 38 mins ago
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Principal Application Engineer (Salesforce)
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Added 38 mins ago
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Financial Advisor, Investment & Retirement Planning - Bridlewood, Kanata, Ontario
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Added 38 mins ago
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Payroll Supervisor
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Vancouver, BC
- Full-time
…This role leads and mentors the payroll staff as a hands-on technical expert, fostering team development while ensuring full compliance and precision in all payroll administration…
Added 53 mins ago
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Solution Architect – ServiceNow, ITSM, ITOM, CMDB & SecOps
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The person will be responsible for the end-to-end ServiceNow solution architecture, with expert-level ownership across ITSM, ITOM, CMDB, SecOps and related platform capabilities. The role…

Air Liquide

Customer Experience Representative

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Experience: 2 to 5 years of experience in a similar position
Posting language: English
Posted: Nov 5, 2026

Original job description

How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Air Liquide, we RESPECT, HONOR and VALUE diversity.

Air Liquide is Hiring for a Customer Experience Representative.

This position is located in Anjou.

Summary Job description : The Customer Experience Center Representative serves as the primary point of contact for industrial gas customers, ensuring seamless order fulfillment and service reliability. This role is responsible for navigating complex ERP systems to process orders, coordinate with local operations, and resolve immediate service inquiries. The goal is to provide a high-quality, safety-conscious customer experience while maintaining meticulous organizational standards.

Order Management :

Create and Manage Gas & Hardgoods Orders: Process diverse order types including cylinder gases, liquids, and hardgoods. Manage the full order lifecycle: copying previous orders, splitting lines, applying rush fees, and canceling orders or order lines as needed. Navigate various external portals to retrieve orders and interact with customers.
Quote Conversion: Utilize the CPQ (Configure, Price, Quote) tool to generate accurate quotes and Item Creation Requests (ICR); obtain third-party supplier pricing and convert finalized quotes into active sales orders.
Specialized Process Handling: Execute complex regional workflows such as Customer Owned Product (COP) and exchange cylinder orders with meticulous attention to detail.
Returns & Claims Management: Create return orders and maintain the RMA (Return Merchandise Authorization) tracking sheet. Initiate the Delegation of Authority (DOA) process to facilitate billing adjustments.

Payment & Invoicing: Identify order holds, apply credit card payments, and provide copies of invoices. Direct invoice inquiries to the appropriate department based on account size (Small, Medium, or Large).

Technical System Mastery :

Oracle ERP Navigation: Demonstrate system mastery, navigating through cylinder balances, inventory availability, and customer account overviews. This necessitates a comprehensive command of the order entry module, ensuring the accurate utilization of all dynamic configuration options.
Salesforce & CRM Excellence: Manage the case lifecycle by self-assigning, updating site contact information, and closing cases. Log all communications accurately to maintain a 360-degree customer view.
Digital Tool Utilization: Use Servitrax to verify delivery completion, print delivery slips, look up barcodes, and leverage the BeConnected website to source Certificates of Conformance (CoC) or Safety Data Sheets (SDS) for customers.

Communication & Quality Assurance :

Inbound Connectivity: Maintain "Ready" status in RingCentral, achieving a minimum Service Level Agreement (SLA) score and execute well for call review evaluations through professional inquiry handling and active listening.
Escalation & Problem Solving: Act as the first point of contact for emerging problems; resolve conflicts while building external trust with customers and internal trust with operational groups through open communication.
Continuous Improvement: Participate in monthly call reviews, shadowing sessions, and feedback loops to refine industrial gas product knowledge and administrative efficiency.
Information Resourcefulness: Maintain expert knowledge of internal "cheat sheets" such as transportation schedules and warehouse contacts.

___________________

Are you a MATCH?

REQUIRED EDUCATION & QUALIFICATIONS :

Education: Post-secondary diploma (College or University) in Marketing, Sales or a related field
Specialized knowledge: Experience with ERP and CRM systems (e.g., Oracle, Salesforce), RingCentral, and Google Suites
Skills/Language: Excellent written and oral communication skills in French and English are required
Experience: 2 to 5 years of experience in a similar position
Competencies: time management, team collaboration, excellent communication and interpersonal skills

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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More about this job

Responsibilities

The Customer Experience Representative serves as the primary point of contact for industrial gas customers, managing the full order lifecycle and resolving service inquiries. They are responsible for navigating ERP and CRM systems to process orders, handle returns, and maintain accurate customer account information.

Requirements

Candidates must possess a post-secondary diploma in Marketing, Sales, or a related field along with 2 to 5 years of relevant experience. Proficiency in ERP and CRM systems, such as Oracle and Salesforce, as well as bilingual communication skills in French and English are required.

Skills

Order Management
ERP Systems
CRM Systems
Oracle
Salesforce
Customer Service
Communication
Time Management
Problem Solving
Data Entry
Invoicing
Technical Support
Conflict Resolution
Active Listening
Inventory Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Order Fulfillment
ERP
CRM
Oracle
Salesforce
CPQ
Industrial Gas
Logistics
Inventory
Invoicing
RMA
Servitrax
RingCentral
Google Suites
Communication
Time Management
Data Accuracy
Conflict Resolution
Safety Standards

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