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Added 11 mins ago
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Guest Experience Lead | Westmount (Contract through January 2027)
lululemon
Montreal, QC
- Full-time
Added 11 mins ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Victoria, BC
- Part-time
Performance bonuses (in-store sales or management position)
Added 11 mins ago
L
Product Operations Educator (Full Time) | Polo Park
lululemon
Winnipeg, MB
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 11 mins ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Orleans, ON
- Part-time
Performance bonuses (in-store sales or management position)
Added 11 mins ago
LV
SEASONAL SALES ASSOCIATE-EN
La Vie En Rose
Montreal, QC
- Part-time
Performance bonuses (in-store sales or management position)
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LV
MANAGER-EN
La Vie En Rose
Toronto, ON
- Full-time
Performance bonuses (in-store sales or management position)
Added 11 mins ago
L
Guest Experience Lead | Tanger Outlets Ottawa
lululemon
Ottawa, ON
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 11 mins ago
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JUNIOR ASSISTANT MANAGER-EN
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Quebec, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
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Responsable E-Retail - E-Retail Manager
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Montreal, QC
- Full-time
…deep understanding of eRetail-optimized SEO to meet legal and sales requirements in…
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Product Operations Lead | Carrefour Laval
lululemon
Laval, QC
- Full-time
Added 11 mins ago
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SALES ASSOCIATE-EN
La Vie En Rose
Levis, QC
- Full-time
Performance bonuses (in-store sales or management position)
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KEY HOLDER-EN
La Vie En Rose
Vaudreuil-Dorion, QC
- Full-time
Performance bonuses (in-store sales or management position)
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Educator TEMPS-PLEIN | Carrefour Laval
lululemon
Laval, QC
- Full-time
Added 11 mins ago
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Sales Support | Support aux ventes - Noramco-EN
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Montreal, QC
- Full-time
This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to…
Added 11 mins ago
Customer Experience Associate (Contract) - Huntsville Place Mall Branch (22.5 Hours/Week)
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Huntsville, ON
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Added 11 mins ago
AG
Director, Growth & Innovation Operations
Altus Group
Toronto, ON
- Full-time
…initiatives that deliver measurable results. Working across VAS, Sales, Product, Engineering, Marketing, Enablement, and Operations, you will establish clear priorities, align teams, and…
Added 26 mins ago
T
Senior Full Stack Engineer, People Products
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Remote, Canada
- Full-time
- Remote
…programs - and how the People team operates. Employees get support tailored to their circumstances, managers bring relevant evidence into feedback and team decisions, and People specialists…
Added 40 mins ago
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Gestionnaire principal(e), Santé, sécurité et environnement, multisites / HSE Multi-Site Sr Manager
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- Full-time
Identify and solve complex technical and operational HSE challenges impacting multiple locations
Added 40 mins ago
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Associate – Front Office Quant Engineer
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- Full-time
…engineering, and capital markets, QED partners with trading, sales, structuring, and technology teams globally to deliver innovative solutions that advance the firm's analytical…
Added 40 mins ago
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Global Head of Professional Services
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…Implementation, Integrations Consulting, Build Services, and emerging technical and advisory…
Added 40 mins ago
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Workday Financials Sales Solution Architect
UST
ON · Ontario, Canada
- Full-time
Sales support: Serve as subject matter expert in client sales meetings, partner with Sales on client sales activity, answer functional and technical questions, address key questions that…
Added 40 mins ago
CF
Sales Associate
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- Part-time
…services, access to retail savings and discounts and offers family support and organizes charity…
Added 40 mins ago
LV
SALES ASSOCIATE-EN
La Vie En Rose
Trois-Rivières, QC
- Part-time
Performance bonuses (in-store sales or management position)
Added 40 mins ago
I
CPS Sourcing Category Manager
IBM
Toronto, ON
- $86,100 to $159,900 CAD / year
- Full-time
…category expertise in client interactions, due diligence, and sales support, promoting effective stakeholder engagement and…
Added 40 mins ago
LV
INTERM ASSISTANT MANAGER-EN
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- Full-time
Train your team members to provide strong customer support - teach them the best sales techniques and make sure they’re familiar with all product features;

Air Liquide

Customer Experience Representative

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Experience: 2 to 5 years of experience in a similar position
Posting language: English
Posted: Nov 5, 2026

Original job description

How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Air Liquide, we RESPECT, HONOR and VALUE diversity.

Air Liquide is Hiring for a Customer Experience Representative.

This position is located in Anjou.

Summary Job description : The Customer Experience Center Representative serves as the primary point of contact for industrial gas customers, ensuring seamless order fulfillment and service reliability. This role is responsible for navigating complex ERP systems to process orders, coordinate with local operations, and resolve immediate service inquiries. The goal is to provide a high-quality, safety-conscious customer experience while maintaining meticulous organizational standards.

Order Management :

Create and Manage Gas & Hardgoods Orders: Process diverse order types including cylinder gases, liquids, and hardgoods. Manage the full order lifecycle: copying previous orders, splitting lines, applying rush fees, and canceling orders or order lines as needed. Navigate various external portals to retrieve orders and interact with customers.
Quote Conversion: Utilize the CPQ (Configure, Price, Quote) tool to generate accurate quotes and Item Creation Requests (ICR); obtain third-party supplier pricing and convert finalized quotes into active sales orders.
Specialized Process Handling: Execute complex regional workflows such as Customer Owned Product (COP) and exchange cylinder orders with meticulous attention to detail.
Returns & Claims Management: Create return orders and maintain the RMA (Return Merchandise Authorization) tracking sheet. Initiate the Delegation of Authority (DOA) process to facilitate billing adjustments.

Payment & Invoicing: Identify order holds, apply credit card payments, and provide copies of invoices. Direct invoice inquiries to the appropriate department based on account size (Small, Medium, or Large).

Technical System Mastery :

Oracle ERP Navigation: Demonstrate system mastery, navigating through cylinder balances, inventory availability, and customer account overviews. This necessitates a comprehensive command of the order entry module, ensuring the accurate utilization of all dynamic configuration options.
Salesforce & CRM Excellence: Manage the case lifecycle by self-assigning, updating site contact information, and closing cases. Log all communications accurately to maintain a 360-degree customer view.
Digital Tool Utilization: Use Servitrax to verify delivery completion, print delivery slips, look up barcodes, and leverage the BeConnected website to source Certificates of Conformance (CoC) or Safety Data Sheets (SDS) for customers.

Communication & Quality Assurance :

Inbound Connectivity: Maintain "Ready" status in RingCentral, achieving a minimum Service Level Agreement (SLA) score and execute well for call review evaluations through professional inquiry handling and active listening.
Escalation & Problem Solving: Act as the first point of contact for emerging problems; resolve conflicts while building external trust with customers and internal trust with operational groups through open communication.
Continuous Improvement: Participate in monthly call reviews, shadowing sessions, and feedback loops to refine industrial gas product knowledge and administrative efficiency.
Information Resourcefulness: Maintain expert knowledge of internal "cheat sheets" such as transportation schedules and warehouse contacts.

___________________

Are you a MATCH?

REQUIRED EDUCATION & QUALIFICATIONS :

Education: Post-secondary diploma (College or University) in Marketing, Sales or a related field
Specialized knowledge: Experience with ERP and CRM systems (e.g., Oracle, Salesforce), RingCentral, and Google Suites
Skills/Language: Excellent written and oral communication skills in French and English are required
Experience: 2 to 5 years of experience in a similar position
Competencies: time management, team collaboration, excellent communication and interpersonal skills

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Apply About employer

More about this job

Responsibilities

The Customer Experience Representative serves as the primary point of contact for industrial gas customers, managing the full order lifecycle and resolving service inquiries. They are responsible for navigating ERP and CRM systems to process orders, handle returns, and maintain accurate customer account information.

Requirements

Candidates must possess a post-secondary diploma in Marketing, Sales, or a related field along with 2 to 5 years of relevant experience. Proficiency in ERP and CRM systems, such as Oracle and Salesforce, as well as bilingual communication skills in French and English are required.

Skills

Order Management
ERP Systems
CRM Systems
Oracle
Salesforce
Customer Service
Communication
Time Management
Problem Solving
Data Entry
Invoicing
Technical Support
Conflict Resolution
Active Listening
Inventory Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Order Fulfillment
ERP
CRM
Oracle
Salesforce
CPQ
Industrial Gas
Logistics
Inventory
Invoicing
RMA
Servitrax
RingCentral
Google Suites
Communication
Time Management
Data Accuracy
Conflict Resolution
Safety Standards

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