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Added 4 hours ago
EM
Customer Service Representative - Cold Lake
Enterprise Mobility
Cold Lake, AB
- $17.5 CAD / hour
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide…
Added 1 day ago
EM
Customer Service Representative - Terrace
Enterprise Mobility
Terrace, BC
- $20.9 CAD / hour
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will…
Added 1 day ago
TG
Accounting Specialist I
The Global Institute for Health and Human Rights
Alameda, SK
- Full-time
Posts to, verifies and reconciles accounts consisting of agency journals, general ledgers, receipts and claims registers; reconciles agency accounts with Auditor’s Office accounts; prepares…
Added 1 day ago
EM
Customer Service Representative - Smithers
Enterprise Mobility
Smithers, BC
- $20.9 CAD / hour
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will…
Added 1 day ago
LN
Corporate Controller
Live Nation Entertainment
Vancouver, BC
- Full-time
Oversight over Banking, Accounts Receivable, and Accounts Payable.
Added 1 day ago
NC
Customer Experience Representative - Part Time - Winnipeg Airport
National Car Rental
Winnipeg, MB
- Part-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative (CER) will provide a high level of…
Added 1 day ago
MF
Accounts Receivable Manager
Magnet Forensics
Waterloo, ON
- Full-time
We are seeking an experienced Accounts Receivable Manager to join our Finance team and oversee day-to-day accounts receivable operations. This role is responsible for leading the accounts…
Added 1 day ago
AL
SAP Support Customer Experience Specialist
Air Liquide
Burlington, ON
- Part-time
The Customer Experience Center Representative serves as the primary point of contact for industrial gas customers, ensuring seamless order fulfillment and service reliability. This role is…
Added 1 day ago
KT
National Accounts Representative
Kal Tire
Vernon, BC
- Full-time
National Accounts Representative | Onsite Vernon, BC | Full-time Permanent Role
Added 1 day ago
EP
Credit Representative
Export Packers
Brampton, ON
- Full-time
Export Packers Company Limited is seeking a detail-oriented and organized Credit Representative to join our Finance Department. The successful candidate will be responsible for managing…
Added 1 day ago
B
Accountant
BIMM
Toronto, ON
- Full-time
Lead intercompany reconciliation process and act as the representative for BIMM
Added 1 day ago
EM
Customer Experience Representative - Part Time - Winnipeg Airport
Enterprise Mobility
Winnipeg, MB
- Part-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative (CER) will provide a high level of…
Added 1 day ago
Accountant
BIMM
Toronto, ON
Lead intercompany reconciliation process and act as the representative for BIMM
Added 1 day ago
CL
Accounting Clerk
Community Legal Assistance Society
Vancouver, BC
- Full-time
…transactions, maintaining accurate financial records, reconciling accounts, preparing invoices and payments, and supporting accounts payable and receivable functions as required. The…
Added 2 days ago
BL
Accounting Clerk
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
…transactions, maintaining accurate financial records, reconciling accounts, preparing invoices and payments, and supporting accounts payable and receivable functions as required. The…
Added 2 days ago
E
Customer Service Representative - Cold Lake
Enterprise
Cold Lake, AB
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide…
Added 2 days ago
R&
Finance Manager
Robertson & Company Ltd.
Uxbridge, ON
- Full-time
Oversee general ledger, accounts payable, accounts receivable, payroll, and balance sheet integrity.
Added 2 days ago
SA
Customer Service Representative - Delivery
Sollio Agriculture
Swift Current, SK
- Full-time
Under the direction of the Regional Manager, monitors accounts receivable, accounts payable, and credit limits;
Added 2 days ago
UG
26AE07 - Accounting Services Supervisor - Guelph Board Office
Upper Grand District School Board
Guelph, ON
- Full-time
…and oversight of the Board's accounting operations, including accounts payable, accounts receivable, transaction processing, reconciliations, compliance activities, and financial reporting…
Added 2 days ago
JI
Erikson Consumer Order Desk - Analyste de comptes / Account Analyst
JAM Industries
Baie-D'Urfé, QC
- Full-time
Added 2 days ago
WC
Accounts Receivable Clerk
Waste Connections of Canada
Coquitlam, BC
- Full-time
The AR Collections Representative will have responsibilities for the collection of accounts within their assigned district, downloading details of customer payments and contacts, at times…
Added 2 days ago
TC
Rental Clerk
Tridon Communications
Fort McMurray, AB
- Full-time
Setting up of contracts with rental customers including preparing paperwork, verifying credit ratings with Accounts Receivable, and allocating suitable equipment to orders
Added 2 days ago
Erikson Consumer Order Desk - Analyste de comptes / Account Analyst
Jam
QC · Baie D'urfe, QC
Added 3 days ago
CC
Accounts Receivable Representative
Cintas Canada
Boucherville, QC
- Full-time
Cintas is seeking an Accounts Receivable Representative. Responsibilities include all accounts receivable related functions, including keeping track of assigned accounts to identify…
Added 3 days ago
CI
Inside Sales Representative
Core-Mark International
Milton, ON
- Full-time
As an Inside Sales Representative, you are responsible for the sales and profitability growth of specific accounts in an assigned ledger which includes order taking, order processing, order…

Air Liquide

SAP Support Customer Experience Specialist

Burlington, ON, Canada

Part-time

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Job details

Job type: Part-time
Experience: Experience: 2 to 5 years of experience in a similar position
Posting language: English
Posted: Oct 23, 2026

Original job description

How will you CONTRIBUTE and GROW?

The Customer Experience Center Representative serves as the primary point of contact for industrial gas customers, ensuring seamless order fulfillment and service reliability. This role is responsible for navigating complex ERP systems to process orders, coordinate with local operations, and resolve immediate service inquiries. The goal is to provide a high-quality, safety-conscious customer experience while maintaining meticulous organizational standards.

Order Management

Create and Manage Gas & Hardgoods Orders: Process diverse order types including cylinder gases, liquids, and hardgoods. Manage the full order lifecycle: copying previous orders, splitting lines, applying rush fees, and canceling orders or order lines as needed. Navigate various external portals to retrieve orders and interact with customers.
Quote Conversion: Utilize the CPQ (Configure, Price, Quote) tool to generate accurate quotes and Item Creation Requests (ICR); obtain third-party supplier pricing and convert finalized quotes into active sales orders.
Specialized Process Handling: Execute complex regional workflows such as Customer Owned Product (COP) and exchange cylinder orders with meticulous attention to detail.
Returns & Claims Management: Create return orders and maintain the RMA (Return Merchandise Authorization) tracking sheet. Initiate the Delegation of Authority (DOA) process to facilitate billing adjustments.

Payment & Invoicing: Identify order holds, apply credit card payments, and provide copies of invoices. Direct invoice inquiries to the appropriate department based on account size (Small, Medium, or Large).

Technical System Mastery

Oracle ERP Navigation: Demonstrate system mastery, navigating through cylinder balances, inventory availability, and customer account overviews. This necessitates a comprehensive command of the order entry module, ensuring the accurate utilization of all dynamic configuration options.
Salesforce & CRM Excellence: Manage the case lifecycle by self-assigning, updating site contact information, and closing cases. Log all communications accurately to maintain a 360-degree customer view.
Digital Tool Utilization: Use Servitrax to verify delivery completion, print delivery slips, look up barcodes, and leverage the BeConnected website to source Certificates of Conformance (CoC) or Safety Data Sheets (SDS) for customers.

Communication & Quality Assurance

Inbound Connectivity: Maintain "Ready" status in RingCentral, achieving a minimum Service Level Agreement (SLA) score and execute well for call review evaluations through professional inquiry handling and active listening.
Escalation & Problem Solving: Act as the first point of contact for emerging problems; resolve conflicts while building external trust with customers and internal trust with operational groups through open communication.
Continuous Improvement: Participate in monthly call reviews, shadowing sessions, and feedback loops to refine industrial gas product knowledge and administrative efficiency.
Information Resourcefulness: Maintain expert knowledge of internal "cheat sheets" such as transportation schedules and warehouse contacts.

___________________

Are you a MATCH?

JOB INTERACTION NETWORK

INTERNAL

Operations, Logistics, and Dispatch
Sales Representatives and Store Personnel
Accounts Receivable and Billing Departments

EXTERNAL

Industrial Gas Customers (End-users and Procurement Agents)
Third-party Logistics Providers

REQUIRED EDUCATION & QUALIFICATIONS

Qualifications include:

Education: Post-secondary diploma (College or University) in Marketing, Sales or a related field
Specialized knowledge: Experience with ERP and CRM systems (e.g., Oracle, Salesforce), RingCentral, and Google Suites
Skills/Language: Excellent written and oral communication skills in English are required
Experience: 2 to 5 years of experience in a similar position
Competencies: time management, team collaboration, excellent communication and interpersonal skills

ESSENTIALS - Be Act Engage

Be Safety-Minded: Prioritize accuracy in order processing to ensure the right gas reaches the right customer safely.
Act with Urgency: Respond to customer inquiries and delivery changes with speed and precision.
Engage Collaboratively: Build strong working relationships with the operations and sales team to bridge the gap between customers and relevant parties

WORKING CONDITIONS

Based in a casual office environment in Burlington, Ontario operating during standard business hours.

PHYSICAL REQUIREMENTS

Primarily sedentary work involving extended periods of computer use and phone-based communication.

DIRECT REPORTS

None.

BUDGET RESPONSIBILITIES (Only if it apply)

Responsible for a departmental budget of $ (Yes/No): No
Responsible for a Territory of $: N/A
Any other revenue: N/A

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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More about this job

Responsibilities

The Customer Experience Specialist manages the full order lifecycle for industrial gas customers, including order processing, quote conversion, and returns management. They also provide technical support by navigating ERP and CRM systems to resolve service inquiries and maintain accurate customer records.

Requirements

Candidates must possess a post-secondary diploma in Marketing, Sales, or a related field along with 2 to 5 years of relevant experience. Proficiency in ERP and CRM systems such as Oracle and Salesforce, as well as excellent English communication skills, is required.

Skills

Order Management
ERP Systems
Oracle ERP
Salesforce
CRM
Customer Service
Communication
Problem Solving
Data Entry
Time Management
Team Collaboration
Invoicing
Inventory Management
Technical Support
Active Listening

Visa sponsorship

Not detected in the job text

Keywords

SAP
Customer Experience
ERP
Oracle
Salesforce
CRM
Order Management
Industrial Gas
CPQ
RMA
Invoicing
Inventory
Servitrax
BeConnected
RingCentral
Google Suites
Logistics
Customer Support
Data Accuracy
Administrative Efficiency

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