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Added 7 mins ago
V|
Administrative Assistant (6:30am-3pm)
Veolia | North America
AB · Edmonton, AB
- Full-time
As a customer-facing representative, you will handle inquiries, resolve escalations, and maintain consistent communication to ensure exceptional service delivery. Additionally, this role…
Added 7 mins ago
CA
Claims Representative II, Special Lines
Co-operators Assurance et services financiers
BC · British Columbia, Canada
- Full-time
…farm claims. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric…
Added 7 mins ago
CA
Claims Representative II, Special Lines
Co-operators Assurance et services financiers
AB · Edmonton, AB
- Full-time
…farm claims. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric…
Added 7 mins ago
A
Parts Driver - Crosstown Chrysler Dodge Jeep Ram
AutoCanada
AB · Edmonton, AB
- $18 to $22 CAD / hour
- Other
…This position typically requires strong organizational and customer service skills, as well as a good knowledge of automotive parts and their…
Added 7 mins ago
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Administrative Assistant (6:30am-3pm)
Veolia | Water Tech
AB · Edmonton, AB
- Full-time
As a customer-facing representative, you will handle inquiries, resolve escalations, and maintain consistent communication to ensure exceptional service delivery. Additionally, this role…
Added 7 mins ago
IS
Service Coordinator/ Coordonnateur(trice) De Service
InVision Staffing Services Inc.
Laval, QC
- $65,000 to $80,000 CAD / year
- Full-time
…actuellement à la recherche d’un(e) coordonnateur(trice) de service pour se joindre à son équipe en pleine…
Added 7 mins ago
CA
Claims Representative II, Special Lines
Co-operators Assurance et services financiers
Moncton, NB
- Full-time
…farm claims. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric…
Added 7 mins ago
VT
Installation Manager
Valiant TMS
Windsor, ON
- Full-time
…automation projects. If you excel at coordinating teams, managing customer expectations, driving project execution, and ensuring safe, high-quality installations, we’d love to hear from…
Added 7 mins ago
CA
Claims Representative II, Special Lines
Co-operators Assurance et services financiers
Mississauga, ON
- Full-time
…farm claims. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric…
Added 7 mins ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Customer-service mindset with professional judgment.
Added 7 mins ago
CA
Claims Representative II, Special Lines
Co-operators Assurance et services financiers
Guelph, ON
- Full-time
…farm claims. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric…
Added 8 mins ago
CA
Claims Representative II, Special Lines
Co-operators Assurance et services financiers
Toronto, ON
- Full-time
…farm claims. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric…
Added 8 mins ago
CA
Claims Representative II, Special Lines
Co-operators Assurance et services financiers
London, ON
- Full-time
…farm claims. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric…
Added 8 mins ago
A
Service Manager
AutoCanada
Maple Ridge, BC
- $120,000 to $150,000 CAD / year
- Other
You will play a crucial role in overseeing and managing the performance of service advisors, technicians, and other staff in the service department. You will need to ensure that staff are…
Added 8 mins ago
NP
Customer Service Representative
NFI Parts Inc
Winnipeg, MB
- Full-time
The Customer Service Representative (CSR) will perform all the daily transactional activities required for the customer (Customer quotations, simple contracts, product returns and technical…
Added 8 mins ago
BA
General Manager (Langley)
Boyd Autobody & Glass
Surrey, BC
- Full-time
…every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to…
Added 8 mins ago
CA
Claims Representative II, Special Lines
Co-operators Assurance et services financiers
Calgary, AB
- Full-time
…farm claims. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric…
Added 8 mins ago
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Senior Design Manager
BMO
Toronto, ON · YNG
- Full-time
Acts as a trusted advisor to assigned business/group.
Added 8 mins ago
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Developing Investment Advisor, BMO Nesbitt Burns
BMO
Toronto, ON · FCP
- Full-time
…ultra-high-net-worth clients through the delivery of personalized service and investment advice. Assesses individual client investment needs to provide professional, customized…
Added 8 mins ago
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Investment Advisor, BMO Nesbitt Burns
BMO
Toronto, ON · FCP
- Full-time
…trusted client relationships through exceptional advice and…
Added 8 mins ago
B
Customer Service Representative
BMO
Granby, QC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 8 mins ago
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Laboratory Assistant BCGEU - Part Time Regular Float - North East Metro Vancouver
LifeLabs
North Vancouver, BC
- Part-time
Excellent communication, interpersonal and customer service skills.
Added 8 mins ago
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Laboratory Assistant BCGEU - Part Time Regular Float - Vancouver, BC
LifeLabs
Vancouver, BC
- Part-time
Excellent communication, interpersonal and customer service skills.
Added 8 mins ago
L
Laboratory Assistant BCGEU - Part Time Regular Float - Vancouver, BC
LifeLabs
Vancouver, BC
- Part-time
Excellent communication, interpersonal and customer service skills.
Added 8 mins ago
Product Advisor - Jim Pattison Subaru Northshore
The Jim Pattison Auto Group
North Vancouver, BC
…individuals who bring strong work ethic, energy, and a passion for customer…

Air North

Call Centre Agent

Whitehorse, YT, Canada

Wage: $21.00 Hours of Work: Full-Time (35-40 hours per week)

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Job details

Pay: Wage: $21.00 Hours of Work: Full-Time (35-40 hours per week)
Experience: Minimum 2 years' customer service experience
Working hours: 35-40 hours per week
Posting language: English
Posted: Nov 9, 2026

Original job description

Wage: $21.00
Hours of Work: Full-Time (35-40 hours per week)

At Air North we believe that connecting people is more than just a business - it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.

Why join us?

Phenomenal local and international flight benefits for you and your family!
Extra travel benefits such as hotels and cruises
Employer paid health & dental benefits
Group RRSP investment options
Cargo shipping benefits
Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

Role Summary:

The Call Centre Agent plays a crucial role in generating company revenue through outstanding customer service and sales expertise. This position involves efficiently handling incoming phone calls and email inquiries, promoting products with a courteous and professional demeanor to drive sales.

Key Duties and Responsibilities:

Answer incoming phone calls and emails directed to personal or shared customer contact channels, ensuring prompt and courteous responses
Deliver exceptional customer service by proactively identifying and meeting customer needs with empathy and professionalism.
Meet or exceed call volume and revenue targets set by the company, utilizing effective sales techniques and customer service strategies to drive performance and achieve sales goals
Provide customers with comprehensive flight and airport information, assisting with itinerary changes and updates
Maintain up-to-date knowledge of all Air North products and services to provide accurate information to customers

Must haves:

Minimum 2 years' customer service experience
A passion for providing superior customer service
A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
Must be a legally entitled to work in Canada

Nice to haves:

Ability to speak French or other languages
Previous Call Centre experience

Ready to join us?

Submit your resume and cover letter explaining why you are an ideal fit for the role
If selected, we'll reach out within 12 days for a brief introductory call
Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
We aim to make final decisions within 14 days of the initial call

At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.

We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.

Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!

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More about this job

Responsibilities

The Call Centre Agent is responsible for managing incoming customer inquiries via phone and email while promoting company products to meet sales targets. They must provide accurate flight information and deliver exceptional service to ensure a positive customer experience.

Requirements

Candidates must have a minimum of 2 years of customer service experience and be legally entitled to work in Canada. Strong communication skills, accountability, and a passion for customer service are essential for this role.

Skills

Customer service
Sales
Communication
Problem solving
Empathy
Professionalism
Itinerary management
Accountability
Data entry

Benefits

Flight benefits
Hotel travel benefits
Cruise travel benefits
Health benefits
Dental benefits
Group RRSP investment options
Cargo shipping benefits
Vehicle fuel discounts
Home heating fuel discounts

Visa sponsorship

Not detected in the job text

Keywords

Call Centre
Customer Service
Sales
Airline
Travel
Hospitality
Revenue Generation
Itinerary Management
Communication
Accountability
Professionalism
Whitehorse
Yukon
Air North

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