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YI
Quality Assurance Supervisor
Young Innovations
Brantford, ON
- Other
…hiring a Quality Assurance Supervisor. Reporting to the Quality Manager, this is a hands-on leadership role with accountability for the day-to-day health of the QMS, including…
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Vice President of Operations
Northern911
Sudbury, ON
…they hear is one of ours. As VP, Operations, you will lead the people behind that voice: about 150 public safety telecommunicators, monitoring agents, and customer support specialists…
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Senior Joint Venture Representative
Keyera
Calgary, AB
- Full-time
At Keyera, people are at the heart of how we do business. You’ll join a collaborative, values-driven workplace where people care about one another, meaningful work matters and you have…
Added just now
Server - Temp-PT
Optima Living
Edmonton, AB
Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging…
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Server - Part Time
Optima Living
Edmonton, AB
- Part-time
Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging…
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Deli - Manager Deli 6 MO Contract
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…
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G Licence Truck Driver
Diabetes Canada / National Diabetes Trust
Cambridge, ON
Reporting to the Operations Manager, this critical role will work up to 29 hours per week, driving established routes to collect donated clothing and household items from our valued…
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Corporate Store Key Holder - Temporary
Bulk Barn
Whitby, ON
…detailed/ methodical planning and flawless execution by passionate people across our organization. We strive to foster a balanced and flexible culture that benefits both our customers and…
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Street Team Member - Corus Radio Toronto (Q107, 102.1 The Edge, 640 Toronto)
Corus Entertainment
Toronto, ON
…and inclusive workplace that supports the well-being of our people and makes a positive difference in our communities. Want to learn more? Have a look at our Diversity, Equity and Inclusion…
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TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Richmond, BC
- Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
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Senior Financial Analyst
Trisura Guarantee Insurance Company
Toronto, ON
…market position and development opportunities ensure that our people see the results of their commitment reflected in the company’s…
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Manager, Digital Channels (YouTube)
Blue Ant Media Inc.
Toronto, ON
The Manager, Digital Channels will manage and guide internal team members, freelancers, and cross-functional partners to ensure all content is optimized for platform performance, aligned…
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Marketing Manager, Consumer Products & Brands
Blue Ant Media Inc.
Toronto, ON
The Marketing Manager, Consumer Products and Brands will lead consumer products marketing and brand building for a portfolio of entertainment and consumer properties. You’ll grow audiences,…
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Senior Project Manager
BGIS
Ottawa, ON
- Full-time
The Senior Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, projects are typically…
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Bilingual Operations Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
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C
Pharmacy Assistant - Red River Co-op at Selkirk Food Store
Co-op
Selkirk, MB
- Part-time
…in Selkirk, Manitoba. This position reports to the Pharmacy Manager. The Pharmacy Assistant adds value to our Co-operative by assisting the operation of the retail pharmacy, including…
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IC
Examinations Administrator
Insurance Council of BC
Vancouver, BC
- Full-time
Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and…
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Senior CMC Regulatory Affairs Manager
AbCellera
Montreal, QC
We are seeking a Senior CMC Regulatory Affairs (RA) Manager who will work closely with our Manufacturing and Quality teams to implement and document global CMC strategies for multiple…
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BG
General Manager (Langley)
Boyd Group Services
Langley (District), BC · Surrey, BC
- Full-time
The General Manager’s primary responsibility is providing an exceptional customer experience while leading and maintaining the day-to-day operation of the store in compliance with policies…
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Assessor Coordinator Degree
HealthCareersInSask.ca
Swift Current, SK
- Full-time
…concerns. The incumbent will work in collaboration with the Manager regarding program development to ensure continuous improvement occurs using evidence based information. The incumbent is…
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Nurse B - Registered Nurse
HealthCareersInSask.ca
Swift Current, SK
- Full-time
Job Description: Reporting to the Program manager, supervisor and Nurse Coordinator, the Community Mental Health Nurse B, works as part of an integrated multidisciplinary mental health and…
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Nurse Practitioner
HealthCareersInSask.ca
Gravelbourg, SK
- Full-time
…The position will report to and work under the direction of a manager in one of the designated program areas. Practicing within Saskatchewan Health Authority policies, CRNS standards, and…
Added just now
CT
Manager, Workday & HR Platforms
Canadian Tire Corporation
Toronto, ON · Calgary, AB
- Full-time
…Resources technology environment. Reporting to the Chapter Manager, Workday & HR Platforms, you are a key member of the HR Technology team, providing functional and technical expertise…
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Manager, Infrastructure, Capital Projects & Sustainability Advisory - Project Finance
KPMG
Vancouver, BC
- Full-time
At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the…
Added just now
BU
Partnership Development Manager
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the Associate Director, Partnership Development, the Partnership Development Manager is responsible for managing Brock University's research partnership and business…

Air North

Call Centre Agent

Whitehorse, YT, Canada

Wage: $21.00 Hours of Work: Full-Time (35-40 hours per week)

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Job details

Pay: Wage: $21.00 Hours of Work: Full-Time (35-40 hours per week)
Experience: Minimum 2 years' customer service experience
Working hours: 35-40 hours per week
Posting language: English
Posted: Nov 9, 2026

Original job description

Wage: $21.00
Hours of Work: Full-Time (35-40 hours per week)

At Air North we believe that connecting people is more than just a business - it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.

Why join us?

Phenomenal local and international flight benefits for you and your family!
Extra travel benefits such as hotels and cruises
Employer paid health & dental benefits
Group RRSP investment options
Cargo shipping benefits
Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

Role Summary:

The Call Centre Agent plays a crucial role in generating company revenue through outstanding customer service and sales expertise. This position involves efficiently handling incoming phone calls and email inquiries, promoting products with a courteous and professional demeanor to drive sales.

Key Duties and Responsibilities:

Answer incoming phone calls and emails directed to personal or shared customer contact channels, ensuring prompt and courteous responses
Deliver exceptional customer service by proactively identifying and meeting customer needs with empathy and professionalism.
Meet or exceed call volume and revenue targets set by the company, utilizing effective sales techniques and customer service strategies to drive performance and achieve sales goals
Provide customers with comprehensive flight and airport information, assisting with itinerary changes and updates
Maintain up-to-date knowledge of all Air North products and services to provide accurate information to customers

Must haves:

Minimum 2 years' customer service experience
A passion for providing superior customer service
A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
Must be a legally entitled to work in Canada

Nice to haves:

Ability to speak French or other languages
Previous Call Centre experience

Ready to join us?

Submit your resume and cover letter explaining why you are an ideal fit for the role
If selected, we'll reach out within 12 days for a brief introductory call
Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
We aim to make final decisions within 14 days of the initial call

At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.

We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.

Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!

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More about this job

Responsibilities

The Call Centre Agent is responsible for managing incoming customer inquiries via phone and email while promoting company products to meet sales targets. They must provide accurate flight information and deliver exceptional service to ensure a positive customer experience.

Requirements

Candidates must have a minimum of 2 years of customer service experience and be legally entitled to work in Canada. Strong communication skills, accountability, and a passion for customer service are essential for this role.

Skills

Customer service
Sales
Communication
Problem solving
Empathy
Professionalism
Itinerary management
Accountability
Data entry

Benefits

Flight benefits
Hotel travel benefits
Cruise travel benefits
Health benefits
Dental benefits
Group RRSP investment options
Cargo shipping benefits
Vehicle fuel discounts
Home heating fuel discounts

Visa sponsorship

Not detected in the job text

Keywords

Call Centre
Customer Service
Sales
Airline
Travel
Hospitality
Revenue Generation
Itinerary Management
Communication
Accountability
Professionalism
Whitehorse
Yukon
Air North

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