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Added 6 mins ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
…translate emerging technologies into scalable, customer-focused…
Added 6 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Collaborate with business development teams and customers to understand technical challenges and develop practical application and processing solutions
Added 6 mins ago
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VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and…
Added 6 mins ago
TI
Semantic Modeller
TS Imagine
Montreal, QC
- Full-time
Problem Framers: You’re comfortable sitting with a business stakeholder, untangling a vague request, and turning it into something buildable.
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NB
Senior Advisor Consumer Protection Compliance
National Bank of Canada
Montreal, QC
- Full-time
business lines and various control functions.
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HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
…cohesively with a variety of different teams from across the business globally to complete…
Added 6 mins ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
…high-performance injection molding systems and automated manufacturing solutions. Engineers at Husky work on new product development projects, designing complex electrical systems for…
Added 6 mins ago
NB
Account Manager, Commercial Banking - Agriculture
National Bank of Canada
London, ON
- Full-time
…clients. You will provide client support, establish lasting business relationships with the agribusiness community, and oversee business development for your…
Added 6 mins ago
TO
Temporary Building Permits Clerk (anticipated for up 3 months)
Town of Whitby
Garden St. Branch Office
- Full-time
Our Planning Administration Services team is looking for an enthusiastic, solutions-oriented team player. You are self-motivated, self-starting and utilize a proactive approach to work. You…
Added 6 mins ago
UO
Labour Relations Consultant
University of Waterloo
Waterloo, ON
- Full-time
…and collaboration, the role delivers practical and defensible solutions aligned with institutional…
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UO
Human Resources Partner
University of Waterloo
Waterloo, ON
- Full-time
…implements service-oriented employment strategies by providing solutions, recommendations and best practices in order to minimize risk and ensure compliance, in accordance with…
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UO
Analytical Lab Services Specialist
University of Waterloo
Waterloo, ON
- Full-time
Provide analytical consultation for researchers on campus and for external clients, develop custom solutions for clients and help solve specific operational problems.
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UO
Project Manager, WUSA
University of Waterloo
Waterloo, ON · General Services Complex
- Full-time
…entrepreneurial culture. Together, these create partnerships and solutions to tackle today’s and tomorrow’s…
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UO
Director, Information Systems
University of Waterloo
Waterloo, ON
- Full-time
○ Design and implementation of technical solutions to meet business requirements
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Operations Supervisor
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your…
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Agent(e) bilingue de soutien à la clientèle – Affaires numériques / Bilingual Digital Business Customer Support Agent
Teleperformance
Waterloo, ON · Quebec, QC · NB · NS · PE · MB · SK · NL · TPCA Waterloo
- Full-time
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your…
Added 6 mins ago
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Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
The Business Analyst plays a critical role in optimizing call center operations. This role is responsible for analyzing data, identifying opportunities for improvement, and collaborating…
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T
Inside Sales Representative
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 6 mins ago
T
Operations Manager
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 6 mins ago
T
Sales Coach
Teleperformance
Toronto, ON · TPCA Toronto
- $90,000 CAD / year
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 6 mins ago
T
B2B Sales Supervisor
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and…
Added 6 mins ago
T
Lead Prospector
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 6 mins ago
T
Operations Manager
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 6 mins ago
T
B2B Sales Customer Expert I
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 6 mins ago
T
Business Development Representative
Teleperformance
TPCA The Well
- Full-time
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and…

Air Solutions Canada

Service Coordinator / Administrator

Hamilton, ON, Canada
Waterdown, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 2+ years of experience in service coordination, dispatching, customer service, or an administrative support role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Company Description

Air Solutions Canada is a Southern Ontario-based compressed air specialist with over 30 years of experience providing turnkey sales, installation, and maintenance of industrial compressors. Air Solutions supports a wide range of industrial clients and is known for dependable, efficient service that keeps plants operating smoothly.

Role Description

The Service Coordinator/Administrator is a full-time, on-site role based in Dundas, ON. This position is responsible for scheduling and coordinating service calls, managing technician calendars, and ensuring timely responses to customer needs, including emergency requests. The role includes communicating with customers to confirm appointments, clarify service requirements, and provide updates on work status. The Service Coordinator will collaborate closely with technicians and operations staff to prioritize jobs, manage parts availability, and maintain accurate records of training for technicians and customer portals. The position also involves supporting customer service inquiries, preparing service orders for invoicing, maintaining documents for warranty, and preparing sales quotes for service-related items.

Key Responsibilities

Receive, prioritize, and process incoming service requests from customers.
Schedule and dispatch field service technicians to customer sites based on urgency, location, skills, and availability.
Coordinate emergency service calls and communicate updates to customers and technicians.
Monitor daily service schedules and adjust as required to maximize efficiency and customer satisfaction.
Ensure timely completion of service work orders and review for invoicing.
Provide customers with service updates, appointment confirmations, and expected arrival times.
Address customer concerns professionally and escalate issues when necessary.
Maintain strong relationships with customers while ensuring a positive service experience.
Create, update, and close service work orders in the company ERP and service management systems.
Maintain accurate service records, technician notes, warranty information, and maintenance history.
Process service quotations, purchase orders, and billing documentation as required.
Assist with contract administration, preventive maintenance agreements, and service documentation.
Coordinate parts availability with the Parts Department to support scheduled service work.
Communicate effectively with technicians regarding scheduling changes, customer requirements, and job details.
Support Service Managers with reporting, KPI tracking, and operational administrative tasks.
Collaborate with Sales, Parts, and Operations teams to ensure customer needs are met efficiently.
Ensure service processes comply with company policies and safety procedures.
Identify opportunities to improve scheduling efficiency and customer responsiveness.
Support branch initiatives that contribute to operational excellence and customer satisfaction.

Qualifications

Post-secondary education in Business Administration, Office Administration, Customer Service, or a related industrial field is preferred.
Equivalent combination of education and experience will be considered.
2+ years of experience in service coordination, dispatching, customer service, or an administrative support role.
Experience in industrial equipment, compressed air systems, mechanical services, or a related industry is considered an asset.
Experience working with NetSuite service management software is preferred.

What we offer

Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and customer-focused team environment.
3 weeks vacation & wellness days
Comprehensive health and dental benefits
Full engagement with Senior Management and Owners
Company Activities & Events
RRSP Pension Matching
Casual Dress Code

Apply About employer

More about this job

Responsibilities

Coordinate and prioritize customer service requests, dispatch technicians, manage schedules and emergency calls, and keep customers informed about appointments and service progress. Maintain service records and work orders, coordinate parts and warranty documentation, support invoicing and quotations, and assist managers with reporting and operational improvements.

Requirements

A post-secondary education in business administration, office administration, customer service, or a related industrial field is preferred, though equivalent education and experience may be considered. The role requires at least two years of experience in service coordination, dispatching, customer service, or administrative support; industrial equipment experience and NetSuite experience are preferred assets.

Skills

Service Coordination
Dispatching
Scheduling
Customer Service
Emergency Call Coordination
Technician Calendar Management
Work Order Management
ERP Systems
NetSuite
Service Quotation Preparation
Purchase Order Processing
Billing Documentation
Warranty Administration
Parts Coordination
KPI Tracking
Customer Communication

Benefits

Competitive Salary
Professional Growth And Development
Three Weeks Of Vacation
Wellness Days
Health And Dental Benefits
Engagement With Senior Management And Owners
Company Activities And Events
RRSP Pension Matching
Casual Dress Code

Visa sponsorship

Not detected in the job text

Keywords

Compressed Air Systems
Industrial Compressors
Industrial Equipment
Service Coordination
Dispatching
Field Service
Service Scheduling
Emergency Service Calls
Customer Service
Technician Calendars
ERP
NetSuite
Service Management Systems
Service Work Orders
Service Quotations
Purchase Orders
Billing Documentation
Warranty Information
Preventive Maintenance Agreements
Parts Availability
Technician Training Records
Customer Portals
KPI Tracking
Contract Administration
Safety Procedures
Operational Excellence

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