Call Center Agent (Montréal, Ottawa, Québec)
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Working hours
- 37.5 hours per week
- Posting language
- English
- Posted
Original job description
Company Description
Be Part of the Journey!
Our mission is to be the airline of choice for both our customers and our team members.
Open-mindedness, caring for others, working smart, and, above all, having fun allow us to accomplish great things every day. Our commitment has earned us the title of World’s Best Leisure Airline on multiple occasions, and this is only the beginning.
Ready to join us? You’ll enjoy exclusive travel privileges that allow you to explore the world and create unforgettable memories. You’ll also have the opportunity to work in modern, inspiring environments.
What We Offer
Your Responsibilities
What We're Looking For
Ready to embark? Send us your application now, a prime spot awaits you among us!
At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.
Be Part of the Journey!
Our mission is to be the airline of choice for both our customers and our team members.
Open-mindedness, caring for others, working smart, and, above all, having fun allow us to accomplish great things every day. Our commitment has earned us the title of World’s Best Leisure Airline on multiple occasions, and this is only the beginning.
Ready to join us? You’ll enjoy exclusive travel privileges that allow you to explore the world and create unforgettable memories. You’ll also have the opportunity to work in modern, inspiring environments.
What We Offer
- A hybrid position, with all computer equipment provided.
- A starting salary of $17.75/hour, enhanced through performance incentives and bonus programs.
- A guaranteed salary increase upon obtaining the South Package qualification.
- 3 weeks of vacation plus 5 personal days upon hire.
- Immediate travel benefits, including unlimited standby tickets, confirmed tickets, and exclusive travel discounts to help you create unforgettable experiences.
- A dynamic and stimulating environment where you can develop your talents and build a rewarding career.
- A comprehensive benefits package, including group insurance, an RRSP, and highly desirable travel privileges.
- An attractive employee referral program: refer talented people like you and get rewarded!
Your Responsibilities
- Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.).
- Promote Transat products and services (e.g., seat selection, baggage, special services, insurance, and more).
- Assist customers with navigating our websites.
- Provide exceptional customer service with empathy, active listening, and professionalism.
- A schedule based on operational needs, confirmed in advance and aligned with your seniority and preferences.
- Personalized training and onboarding to help you master our products and systems.
- Two work options to fit your lifestyle:
- At our Montréal office, located at 300 Léo-Pariseau, just steps away from Mount Royal Park.
- In a hybrid work model, depending on your flexibility.
What We're Looking For
- Comfortable using computer tools and working with multiple systems.
- Day position: Variable schedule of approximately 37.5 hours per week, operating 7 days a week, with shifts that may be scheduled between 7:00 a.m. and 9:00 p.m., based on preferences, availability, and seniority.
- Minimum of one year of call center experience.
- Experience in the travel industry is considered an asset.
- Recognized for delivering excellent customer service.
- Bilingual in French and English, both spoken and written.*
- Proficiency in Spanish or Portuguese is considered an asset.
- A strong command of French is required for positions located in Quebec. The person in this role will be required to communicate frequently, both verbally and in writing, in English with colleagues, customers, or other stakeholders in Quebec and internationally.
Ready to embark? Send us your application now, a prime spot awaits you among us!
- A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec and internationally.
- Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.
At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.
More about this job
Responsibilities
Answer incoming calls from customers and travel agents about reservations, flight changes, and other needs, while providing empathetic and professional service. Promote airline products and services and help customers navigate the company’s websites.
Requirements
Applicants need at least one year of call center experience, comfort using computer tools and multiple systems, and a record of excellent customer service. Spoken and written French and English are required; Spanish or Portuguese and travel-industry experience are assets.
Skills
- Customer Service
- Call Center Operations
- Active Listening
- Empathy
- Professional Communication
- Bilingual Communication
- Computer Literacy
- Multitasking Across Systems
- Reservations
- Flight Changes
- Product Promotion
- Website Navigation Assistance
Benefits
- Performance Incentives
- Bonus Programs
- Vacation
- Personal Days
- Travel Benefits
- Group Insurance
- Retirement Savings Plan
- Employee Referral Program
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Sales
Keywords
- Call Center
- Customer Service
- Airline
- Travel Industry
- Reservations
- Flight Changes
- Seat Selection
- Baggage
- Special Services
- Travel Insurance
- Website Navigation
- Incoming Calls
- Travel Agents
- French
- English
- Spanish
- Portuguese
- Computer Systems
- Active Listening
- Empathy
- Performance Incentives
- Hybrid Work