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Database developer Smartstream TLM SME Senior Engineer
Citi
Mississauga, ON
- Full-time
Apply subject matter expertise in reconciliations and contribute to the design, development, and implementation of technology solutions.
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Laboratory Technician - Conventional
Semex
Kemptville, ON
- Full-time
…farmers worldwide have the genetics, technology, and hands-on solutions needed to feed the…
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Outbound Product Manager – 12 month contract
PointClickCare
Mississauga, ON
- Contract
…of PCC’s strategic products and services. The team ensures solutions are effectively positioned, launched, and adopted by translating product capabilities into clear customer value.…
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Senior ML/AI Engineer, Advanced Analytics & Modelling - Customer Intelligence Platforms
Canadian Tire Corporation
Toronto, ON
- Full-time
5+ years developing, deploying and supporting ML or AI solutions in production, including meaningful hands-on experience with production GenAI systems.
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Manager, DevOps Engineering
EllisDon
Mississauga, ON
- Full-time
…to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there…
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Building Operator
Dream
Saskatoon, SK
- Full-time
Troubleshoot technical issues and provide solutions/recommendations
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Category Manager (National Grocery) - Mars Food & Nutrition
Mars
Bolton, ON · BOL-Mars Canada Inc.
- Full-time
Demonstrated critical thinking and analytical experience from situation assessment through solution ideation to tangible solutions.
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Building Operator
ISS
Ottawa, ON
- $35 to $40 CAD / hour
The role is responsible for identifying and delivering corrective maintenance solutions, while also performing preventive maintenance activities and scheduled inspections to ensure all…
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Compiler Engineer for AI Tile-based DSL
Intel Corporation
Toronto, ON · CAN - - Toronto
- Full-time
…experienced compiler engineers, and contribute to software solutions that enable advances in artificial intelligence and high-performance…
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EI&C Co-op
Veolia | Water Tech
Oakville, ON
- Internship
…our ever growing team as we deliver leading water treatment solutions for clients across municipal and industrial markets, in locations on six continents. Finding solutions to the world's…
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Frontend Developer - Angular
Infoya
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
About the Job: Infoya is seeking a Frontend Developer with deep Angular expertise to own frontend features from design through delivery. You will work independently, guide other developers…
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Document Governance Specialist (Hybrid)
First West
Langley (District), BC · Langley, BC
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Actuarial Expert - Alberta Auto Pricing
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Lloydminster, AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Thunder Bay, ON · Toronto, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance.…
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Consumer Experience (CX) Strategy lead
Sanofi
Toronto, ON
- Full-time
The Consumer Experience (CX) Strategy lead provides the end-to-end consumer experience strategy and digital solutions for Sanofi patients, customers, and staffs to work seamlessly and…
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Technical Product Manager - Platforms & Integrations
Accurant International
Remote, Canada
- $120,000 to $140,000 CAD / year
- Full-time
- Remote
…technology partners to understand business needs, shape product solutions, and drive platform capabilities and external integrations from discovery through launch. You'll contribute to…
Added 20 mins ago
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Student Intern, Buying and Planning Data Analytics
Celestica International LP
Toronto, ON
- $23 to $30 CAD / hour
With deep expertise in design, engineering, manufacturing, supply chain management and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid…
Added 20 mins ago
Senior Manager, Economics Advisory (Ottawa)
EY
Ottawa, ON
Added 20 mins ago
Senior Forward Deployed Engineer (Gemini Enterprise)
Welcome to the Jungle
Montreal, QC
…complex business challenges with pragmatic, production-ready…
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Principal Product Designer
Momentum Financial Services Group
Toronto, ON
…largest non-bank branch network - and a leader in financial solutions for underserved…
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Frontend Developer - Angular
INFOYA
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
About the Job: Infoya is seeking a Frontend Developer with deep Angular expertise to own frontend features from design
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Forensic and Dispute Services Senior Manager (Bilingual FR/EN)
PwC
Montreal, QC · Quebec, QC
- Full-time
…disputes issues. Our forensic and dispute specialists provide solutions and support for clients dealing with litigious matters, fraud, regulatory and crisis situations. As part of the team,…
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RQ11844 - Software Developer - Senior
Maarut
Toronto, ON
- Contract
10+ years of experience as a designer and developer in the
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Advertising Sales Manager
Samsung Ads Canada
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
…you'll help bring it to life. Here, you'll build advertising solutions that connect brands with audiences through one of the world's largest connected TV platforms. By combining data,…
Added 20 mins ago
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Clinical Applications Analyst - (24479)
Collingwood General and Marine Hospital
Barrie, ON
- Temporary
…determine business needs and the facilitation of effective solutions that are consistent with organizational goals and objectives. The role will support applications development, operations…
Added 20 mins ago
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Associate Director, SEO (Mat leave Contract)
INNOCEAN Canada
Toronto, ON
- Contract
…creating extraordinary value to our clients, providing bespoke solutions that propel their business forward locally, nationally, and…

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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