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Added 12 mins ago
T
Engineer I
TD
Mississauga, ON · Toronto, ON
- Full-time
TD Enterprise Protect Analytics Engineering Team is responsible for managing the bank's cyber security logging and monitoring systems, providing technical guidance and direction.
Added 27 mins ago
HI
Project Manager
HRbrain Inc.
Montreal, QC
- Contract
Tools that are used for Analytics are tableau, PowerBI and Alterynx
Added 27 mins ago
GP
Product Manager (Enterprise AI)
Global Pharma Tek
ON · Ontario, Canada
- Contract
Strong working knowledge of Azure Machine Learning, Microsoft Foundry/Azure AI Foundry, LLMs, RAG, machine learning, analytics, and enterprise data platforms, including an understanding of…
Added 27 mins ago
T
Engineer I
TD
Toronto, ON
- Full-time
TD Enterprise Protect Analytics Engineering Team is responsible for managing the bank's cyber security logging and monitoring systems, providing technical guidance and direction.
Added 27 mins ago
SR
AI & Data Governance Program Manager
Swim Recruiting
Vancouver, BC
- $80 to $90 CAD / hour
- Contract
Added 27 mins ago
FR
Marketing Research Coordinator
FirstService Residential Canada
Mississauga, ON
- Full-time
Added 27 mins ago
W
Senior Manager, Data Analytics
Walmart
Mississauga, ON
- Full-time
This role supports the operation of a functional area through advanced analytics, business insight, and data-driven problem solving. The role may translate complex requirements into…
Added 28 mins ago
M
Director & Actuary, Corporate Development
Manulife
Toronto, ON
- Full-time
Added 28 mins ago
Manager, Digital Marketing Delivery - 12-month contract - Tangerine
Scotiabank
ON · Toronto, ON
Leverage analytics platforms such as Google Analytics and Looker Studio Pro to assess campaign performance, implement mid-flight optimizations, and extract actionable insights to inform…
Added 28 mins ago
E
Director of Care - Full Time - Halton Hills
Extendicare
Georgetown, ON · Halton Hills, ON · LTC - Halton Hills (Lindsay Crt.)
- Full-time
Data-Driven Decision Making: Uses data and analytics to measure performance, identify opportunities, and drive continuous improvement.
Added 42 mins ago
S
Product Owner - Digital Enablement
Sanofi
Toronto, ON
- Full-time
Functional and technical understanding of data platforms: Snowflake, ETL, data analytics, AI/ML concepts, and semantic layers.
Added 42 mins ago
MC
Support Specialist - AI Applications
MMC Corporate
Toronto, ON
- Other
Added 56 mins ago
R
Data Scientist
Raise
Calgary, AB
- Full-time
Supply Chain Management (SCM) Data, Innovation & Analytics is seeking an experienced Data Scientist with strong Databricks expertise to design, develop, and operationalize scalable Supply…
Added 56 mins ago
AT
Founding Director of Marketing - Broad Republic
American Tall
Mississauga, ON
- Full-time
Added 56 mins ago
TT
Junior Civil Engineer
Tetra Tech
Calgary, AB
- Full-time
Join Tetra Tech to make a real difference. Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class scientists and engineers to create meaningful…
Added 56 mins ago
VS
Senior Machine Learning Engineer
vTech Solution Canada
Toronto, ON
- Contract
Added 56 mins ago
KD
Premier directeur/Première directrice, Intelligence d’affaires et rapports | Senior Manager, Business Intelligence & Reporting
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
Added 56 mins ago
T
Senior Business Program Analyst
TD
Toronto, ON
- Full-time
Bachelor’s degree in business, finance, analytics, mathematics, computer science, or a related field.
Added 56 mins ago
NC
Business Analyst (12 month term)
NAV CANADA
Ottawa, ON
- Full-time
Added 56 mins ago
HA
Intern Bachelors AI
Honeywell Aerospace
Ottawa, ON · Kanata, ON
- Full-time
Added 56 mins ago
C
Java/Spring Boot Developer - Vice President
Citi
Mississauga, ON
- Full-time
Join the Equities Middle Office Technology team as a Senior Java/Spring Boot Developer, where you will be a key contributor for managing complex BAU deliverables while driving strategic…
Added 1 hour ago
PC
Head of Trading
Penderfund Capital Management
Vancouver, BC
- Full-time
Technical fluency and demonstrated experience applying automation, programming, data analytics or AI-enabled tools within a trading or investment environment.
Added 1 hour ago
A
Senior Real World Data Scientist
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
…collected healthcare or observational data, delivering health analytics across Public Health, Pharmaceutical R&D, Commercial/Payer, and Patient…
Added 1 hour ago
A
Information Technology - Senior/Lead, Data Visualization Engineer, Product Business Technology
Aritzia
Vancouver, BC
- Full-time
…design, build, deliver, and operate scalable technology, data, analytics, and AI solutions that align with the strategic objectives of Product…
Added 1 hour ago
VI
Manager, Yardi and Financial Systems
Vital Infrastructure Property Trust
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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