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Added 10 mins ago
Senior Counsel Corporate Affairs
LawZero
Montreal, QC
Added 10 mins ago
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Health & Safety Advisor
Agropur
Boisbriand, QC
- Full-time
…of French is required for positions in Quebec. Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this…
Added 10 mins ago
CO
Registered Practical Nurse
County of Middlesex
Strathroy-Caradoc, ON · Strathroy, ON
- Part-time
Artificial Intelligence: we do not use AI to screen, assess, or select candidates.
Added 10 mins ago
VP
System Integration Project Manager
Vista Projects Limited
Calgary, AB
- Full-time
Added 10 mins ago
TT
Merchandise Payable Admin, Invoice Entry - 12 Month Contract
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $37,590 to $52,626 CAD / year
- Full-time
TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.
Added 10 mins ago
TT
Manager Of Real Estate - Regional Director
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $118,709.6 to $168,709.6 CAD / year
- Full-time
TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.
Added 10 mins ago
PA
Pre-Owned Automotive Sales Representative
Pfaff Automotive Partners Inc.
Markham, ON
- Full-time
Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process.
Added 10 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Pickering, ON
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 10 mins ago
SD
Pharmacien(ne), rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles
Shoppers Drug Mart
Brossard, QC
- Full-time
Added 10 mins ago
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Meal Helper, Complex Care
Bruyère Health
Ottawa, ON
- Part-time
Added 10 mins ago
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(CAN) Gérant de rayon leader, marchandise générale
Walmart
Levis, QC
- Full-time
Added 10 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Ste.-Foy, QC
- Full-time
Added 10 mins ago
LC
Sr. Director, Brand Marketing
Loblaw Companies Limited
Brampton, ON
- Full-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this…
Added 10 mins ago
LC
Category Director, HMR, Deli Gourmet & Salad Bar (Hard Discount)
Loblaw Companies Limited
Brampton, ON
- Full-time
Added 25 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
They provide leadership for technology strategy, infrastructure, business systems, cybersecurity, data governance, digital transformation, and artificial intelligence.
Added 25 mins ago
PA
IT Technician (Head office - Muskoka
Performance Auto Group
Huntsville, ON
- Full-time
This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.
Added 25 mins ago
PA
Level 3 Automotive Service Apprentice (Huntsville Honda)
Performance Auto Group
Huntsville, ON
- Full-time
This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.
Added 25 mins ago
PH
Personal Support Worker
ParaMed Home Health Care
Kawartha Lakes, ON · Lindsay, ON
- Full-time
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses.…
Added 25 mins ago
GG
Director - Marketing and Business Development
Grewal Guyatt LLP
Richmond Hill, ON
- $140,000 to $180,000 CAD / year
- Full-time
Leverage artificial intelligence (AI) tools to enhance the efficiency and effectiveness of the firm’s marketing, content development and business development activities, including content…
Added 25 mins ago
PH
RPN/RN
ParaMed Home Health Care
Kawartha Lakes, ON · Lindsay, ON
- Full-time
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses.…
Added 25 mins ago
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Manager, Downstream Finance Decision Support & Planning
Nutrien
Calgary, AB
- Full-time
Please be advised that pre-screen interviews may be transcribed (there will be no audio or video recording) and that artificial intelligence tools may be used to summarize the transcript of…
Added 25 mins ago
LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
…Whether through campaign optimization, advanced data analytics, artificial intelligence, geolocation, or new approaches to digital marketing, this individual helps maintain the Lacroix…
Added 25 mins ago
PH
Personal Support Worker
ParaMed Home Health Care
Port Perry, ON
- Full-time
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses.…
Added 25 mins ago
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Principal AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
…platforms and services that enable the enterprise to operate with intelligence at scale. The team leads the design and delivery of a trusted unified data foundation, AI-driven data…
Added 25 mins ago
LC
Senior Analyst, People Technology & Analytics
Loblaw Companies Limited
Brampton, ON
- Full-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Apply About employer

More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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