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Added 24 mins ago
CC
AI & Workflow Automation Analyst
Cactus Club Cafe
Vancouver, BC
- $100,000 to $125,000 CAD / year
- Full-time
An Automation Builder: You have 3+ years of building automations people rely on, with tools like n8n, Make, Zapier or Power Automate.
Added 24 mins ago
A
Senior Finance Planning & Pigment Analyst
Addepar
Canada
- Full-time
Addepar is seeking a proactive, analytically minded Senior Finance Planning & System Analyst to drive the modernization, automation, and scalability of our global finance function. In this…
Added 24 mins ago
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Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
- Full-time
The Corporate & Investment Banking Technology team is seeking a Business Systems Analyst to support the Technology Operations & Risk (TOR) function.
Added 24 mins ago
Application System Analyst ( 6 months contract )
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Edmonton, AB
…have a 6 months contract opportunity for a Application System Analyst. This role can be based out of one of our main offices including: Stellarton, NS, Dartmouth, NS, Mississauga, ON,…
Added 24 mins ago
Analyst, Databases
Reliance Home Comfort
Toronto, ON
By joining Reliance as an Analyst, Databases, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking…
Added 54 mins ago
MR
Senior Business Analyst
Motion Recruitment
Vancouver, BC
- $60 to $80 CAD / hour
- Contract
A leading Canadian Financial services organization is seeking a Business Analyst to join its Program Management Office on a 12-month contract. This role will support a portfolio of…
Added 54 mins ago
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RQ00762 - Systems Analyst - Senior
Maarut
Toronto, ON
- Contract
optimization, automation, and continuous improvement
Added 1 hour ago
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IT Operations Analyst III
TD
Toronto, ON
- Full-time
We are seeking a highly skilled IT Operations Analyst III to join our dynamic IT Operations team. This role requires a proactive, detail-oriented individual with a strong background in…
Added 1 hour ago
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Account Analyst
Adecco
Calgary, AB
- $40 to $49 CAD / hour
- Full-time
Recommend and support process improvements focused on automation, standardization, efficiency, and stronger financial controls.
Added 1 hour ago
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Account Analyst
Brunel
Calgary, AB
- $34 to $49 CAD / hour
- Contract
We are seeking an experienced Account Analyst to join a dynamic finance team in a high-volume, fast-paced environment. This role is ideal for a detail-oriented professional with strong…
Added 1 hour ago
A
Data Scientist/Senior Analyst (Supply Analytics, Bangkok-based, Relocation provided)
Agoda
Montreal, QC
- Full-time
As a Senior Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be…
Added 1 hour ago
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Senior Analyst (Supply Analytics, Bangkok-based, Relocation provided)
Agoda
Montreal, QC
- Full-time
As a Senior Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be…
Added 1 hour ago
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Business System Analyst
W3Global
Mississauga, ON
- $50 to $60 CAD / hour
- Contract
Investigate production incidents, identify root causes, prioritize enhancements, and recommend automation opportunities
Added 1 hour ago
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Business Architect
SLMCON
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…rewriting the rules of logistics. We tackle complex warehouse and automation challenges using tech, creativity, and good old…
Added 1 hour ago
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Senior Accounts Payable Analyst
IFG - International Financial Group
Calgary, AB
- Contract
Our client is looking for an experienced Senior Accounts Payable Analyst – Process Improvement & Expense Management to manage complex, full-cycle Accounts Payable activities, employee…
Added 1 hour ago
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Business Analyst – Gas Market Analysis
TC Energy
Calgary, AB
- Full-time
Our Strategy & Business Planning team is seeking a Business Analyst to support the commercial and strategic analysis of natural gas demand across the North American power sector, a critical…
Added 1 hour ago
AL
Business Improvement Analyst
Alfa Laval
Edmonton, AB · Toronto, ON · Scarborough
- Full-time
The Business Improvement Analyst will analyze, map and improve the business processes for Alfa Laval Canada. The role will support continuous improvement advancements, business process…
Added 1 hour ago
A
Financial Reporting Analyst - FP&A
Applicantz
Montreal, QC
- $50 to $60 CAD / hour
- Contract
Looking for a Financial Analyst FP&A, who compiles and analyzes financial information for the organization. Develops integrated revenue and expense analyses, projections, reports, and…
Added 1 hour ago
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FP&A Analyst – Budgeting & Forecasting
Applicantz
Montreal, QC
- $50 to $60 CAD / hour
- Contract
Build automation or agents for variance analysis.
Added 1 hour ago
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Senior Business Analyst - Pension Systems Modernization
Kyndryl
Toronto, ON
- Contract
Role: Senior Business Analyst - Pension Systems Modernization
Added 1 hour ago
MI
Store Automated Ordering Replenishment Analyst
Metro Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Position Title: Store Automated Ordering Replenishment Analyst
Added 1 hour ago
Senior BI Analyst, Reporting & BI (m/f/x)
HelloFresh
Toronto, ON
As a Senior BI Analyst in the Reporting & BI team, you will be the owner of HelloFresh's data landscape for your domain. You will build and maintain the data infrastructure that powers…
Added 1 hour ago
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Senior Information Security (Application Security)
TD
Toronto, ON
- Full-time
A key focus for the team is using automation and AI to improve vulnerability remediation and create a simpler, more effective security experience for developers.
Added 1 hour ago
BM
Sr. Payroll Tax Analyst
Brewer Morris
Brampton, ON
- Full-time
We are seeking a detail-oriented Senior Payroll Tax Analyst to oversee payroll tax compliance across North America in a multi-state payroll environment. This role is responsible for…
Added 2 hours ago
IN
e-Emphasys ERP Techno-Functional Expert
IKO North America
Mississauga, ON
- Full-time
Role: ERP Business Systems Analyst (e-Emphasys ERP)

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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