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Added 22 mins ago
T
Quality Engineer I
TD
Toronto, ON
- Full-time
Selenium/Cypress/Playwright, Jira/Azure DevOps, TestRail/qTest/Xray, Postman/REST Assured, JMeter/k6, Git/Jenkins/GitHub Actions/Azure Pipelines, service virtualization tools, test data…
Added 22 mins ago
M365 Architect
EY
Toronto, ON
Our Microsoft Technology Stack: Azure, M365, Dynamics, Purview. Priva, Entra, Defender & Sentinel
Added 52 mins ago
P
Software Engineering Manager Risk Management Platform
PCMI
Canada
- Full-time
Experience working with Azure: App Service or Container Apps, Service Bus, Azure DevOps CI/CD.
Added 52 mins ago
I
Analyst - Information Security
Innergex
Longueuil, QC
- Full-time
Knowledge of Azure or AWS cloud environments.
Added 1 hour ago
BS
Senior Java Developer (FinTech & Payment Technologies)
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
Job Role/Title: Senior Java Developer (Banking Applications Development)
Added 1 hour ago
C
Cloud Developer
Computronix
AB
- Full-time
We’re looking for an Intermediate Cloud Developer to join our POSSE Cloud 3 (aka PC3) team.
Added 1 hour ago
GP
Product Manager (Enterprise AI)
Global Pharma Tek
ON · Ontario, Canada
- Contract
Strong working knowledge of Azure Machine Learning, Microsoft Foundry/Azure AI Foundry, LLMs, RAG, machine learning, analytics, and enterprise data platforms, including an understanding of…
Added 1 hour ago
BC
Technical Support Specialist
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
Experience with Microsoft software (Office365, Windows 10/11, Azure/Entra ID, Intune, Teams, etc.) is required
Added 1 hour ago
SS
Business Analyst
Soho Square Solutions
Montreal, QC
- Contract
Project Management Tools: Experience with Jira or Azure DevOps.
Added 1 hour ago
I
Brand Technical Specialist (Solutions) - Hashicorp
IBM
Toronto, ON
- $144,000 to $194,400 CAD / year
- Full-time
Technical Certifications: Relevant technical certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus.
Added 1 hour ago
S
Java/ React Developer
Synechron
Calgary, AB
- Full-time
We are looking for a Java developer to join our team and help deliver key initiatives. The candidate should be a solid Java programmer, with strong design and implementation fundamentals.…
Added 1 hour ago
MC
Support Specialist - AI Applications
MMC Corporate
Toronto, ON
- Other
Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Added 1 hour ago
SI
Data Scientist
Spait Infotech
Canada
- Full-time
Basic knowledge of cloud platforms such as AWS, Azure, or Google Cloud.
Added 1 hour ago
AE
Supply Chain Analystics Specialist (Temporary Position)
Agnico Eagle Mines Limited
Rouyn-Noranda, QC
- Full-time
Familiarity with data lakehouse solutions and ELT (Extract, Load, Transform) tools within the Microsoft and Azure ecosystem;
Added 1 hour ago
A
Power BI & Azure Platform Engineer / Toronto, ON (Onsite) - FTE
AceStack
Toronto, ON
- Full-time
Job Description – Power BI & Azure Platform Engineer
Added 1 hour ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
Provide architecture-level guidance across Azure, AWS and/or GCP, including hybrid and multi-cloud environments.
Added 1 hour ago
MC
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL (35729)
Myticas Consulting
Ottawa, ON
- Full-time
Exposure to Microsoft Azure and cloud-based enterprise environments.
Added 1 hour ago
MC
Senior Cybersecurity Test Engineer (35651)
Myticas Consulting
Ottawa, ON
- Contract
Strong knowledge of cloud security testing within AWS, Azure, and/or GCP environments.
Added 1 hour ago
VS
Senior Machine Learning Engineer
vTech Solution Canada
Toronto, ON
- Contract
Advanced hands-on experience with Azure Machine Learning, Microsoft Foundry/Azure AI Foundry, MLOps, CI/CD, containers, APIs, automation, model deployment, monitoring and observability.
Added 1 hour ago
E
QA Specialist
Entrust
Ottawa, ON
- Full-time
Working knowledge of defect tracking and test management tools such as Jira, Azure DevOps, Zephyr, TestRail, or similar systems.
Added 1 hour ago
I
Brand Technical Specialist (Solutions) - Hashicorp
IBM
Ottawa, ON
- $144,000 to $194,400 CAD / year
- Full-time
Technical Certifications: Relevant technical certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus.
Added 1 hour ago
MC
DevOps Specialist - Kubernetes (35700)
Myticas Consulting
Ottawa, ON
- Full-time
Minimum three years of experience working with Microsoft Azure, including Azure Kubernetes Service (AKS)
Added 1 hour ago
NC
Business Analyst (12 month term)
NAV CANADA
Ottawa, ON
- Full-time
…and the use of requirements and test management tools (e.g., Azure…
Added 2 hours ago
R
Media Production Systems Architect (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Experience with Cloud provider (Azure, AWS, Google, or other).
Added 2 hours ago
A
Consultant ou consultante Azure DevOps
Alithya
ON · Ontario, Canada
- Full-time
As an Azure Cloud & DevOps Consultant, you’ll support the design, deployment, and maintenance of enterprise cloud solutions within a complex banking environment. You’ll work closely with…

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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