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Added 8 mins ago
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Senior Analyst, Lease Accounting
OMERS
Toronto, ON · Head Office Toronto
- Full-time
The Senior Analyst, Lease Accounting involves reviewing and interpreting lease documents to ensure accurate setup for billing tenants and verifying the accuracy of tenant recoveries during…
Added 24 mins ago
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Lead Revenue Operations Analyst
OpenText
Richmond Hill, ON
- Full-time
OpenText is seeking a Lead Revenue Operations Analyst to join our growing Support Revenue Operations team, acting as a key financial partner focused on adding value to the business. This…
Added 53 mins ago
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Analyst, IS Infrastructure PMO
EPCOR
AB · Edmonton, Alberta
- Full-time
As an IS Infrastructure PMO Analyst, you play a key role within the IS Infrastructure Project Management Office, collaborating with the IS Infrastructure department, business units,…
Added 1 hour ago
LH
Business Analyst
LGI Healthcare Solutions Santé Inc.
Montreal, QC
- Full-time
The Business Analyst contributes to the analysis of business needs and the functional design of digital solutions tailored to clients and users. Working with Product and Technology teams…
Added 1 hour ago
MD
Medicaid Data Analyst - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Experience developing, maintaining, or supporting reports, data extracts, dashboards, or other business intelligence tools.
Added 1 hour ago
CI
Senior Manager, ERP
Calian in Space & Technology
Ottawa, ON
- Full-time
…from a primarily support-focused organization into a strategic business partner that drives transformation, process improvement, modernization, and organizational growth. The successful…
Added 1 hour ago
AS
Vulnerability Management Operations Analyst
Axelon Services Corporation
Montreal, QC
- $75.86 USD / hour
- Other
Ability to stay abreast of the latest Cyber Threat Intelligence from various public sources.
Added 1 hour ago
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Senior Analyst, Business Analysis and Insights
Walmart
Mississauga, ON
- Full-time
The Senior Analyst, Business Analysis and Insights will manage and analyze data to provide actionable insights and recommendations. This role may involve interpreting complex data sets,…
Added 1 hour ago
INVESTIGATIVE ANALYST (CONTRACT)
Green Shield Canada
Calgary, AB · Toronto, ON · Windsor, ON
Experience using Business Intelligence (BI) and Data Visualization platforms.
Added 1 hour ago
C&
Senior Financial Analyst – Sales
Church & Dwight Co., Inc.
Mississauga, ON
- Full-time
Are you a finance professional who thrives on turning data into insights and partnering with the business to drive results? Church & Dwight Canada is looking for a Senior Financial Analyst…
Added 1 hour ago
LH
Business Analyst
LGI Healthcare Solutions
Montreal, QC
- Full-time
The Business Analyst contributes to the analysis of business needs and the functional design of digital solutions tailored to clients and users. Working with Product and Technology teams…
Added 1 hour ago
LC
Compliance/DSD Conversion Analyst - Co-op Student
Loblaw Companies Limited
Brampton, ON
- Full-time
The Loblaw Supply Chain team is the heart of our business and is committed to making customers our number one priority. With the aid of world class systems, we ensure our product – nearly…
Added 1 hour ago
C
Database developer Smartstream TLM SME Senior Engineer
Citi
Mississauga, ON
- Full-time
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the…
Added 1 hour ago
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Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
Canada
- Full-time
…and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold…
Added 1 hour ago
AC
Full-time Institutional Research Advanced Data Analyst
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Manager, Institutional Analytics and Planning, the IR Advanced Data Analyst develops predictive models, forecasts and advanced analytical tools to support strategic,…
Added 1 hour ago
FS
Senior Risk Analyst
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
Conducts comprehensive risk analysis of business intelligence, market data, financial and other regulatory information requested from / submitted by credit unions, to assess each…
Added 1 hour ago
CG
Clinical Applications Analyst - (24479)
Collingwood General and Marine Hospital
Barrie, ON
- Temporary
…analytical, and organized to fill the role of Clinical Applications Analyst. This role involves working closely with internal and external programs and departments to determine business…
Added 1 hour ago
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INVESTIGATIVE ANALYST
GreenShield
Windsor, ON
- $59,688 to $91,109 CAD / year
- Contract
Experience using Business Intelligence (BI) and Data Visualization platforms.
Added 1 hour ago
C
Senior Analyst, Strategic Intelligence, Global D&A
Chubb
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…shaping workflows, sourcing, and the cadence and format of intelligence delivery. Within that scope, the Senior Analyst, Strategic Intelligence will be connected to and gain exposure to a…
Added 2 hours ago
Sr. Data Engineer, WW Pricing Data and Insights
Amazon
Vancouver, BC
You will be joining WW Pricing Data & Analytics team which consists of several Data Engineers and Business Intelligence Engineers.
Added 2 hours ago
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Senior Data Analyst
Michelin
Magog, QC
- Full-time
As a Senior Data Analyst (Steering Beyond Road), you will support business decision-making and performance improvement through data analysis, reporting, and the development of business…
Added 2 hours ago
C
AI Enablement Specialist
CIMA+
Montreal, QC
- Full-time
Bachelor's degree in Information Technology, Business Administration, or a related field (additional training in digital transformation, innovation, user experience, or artificial…
Added 2 hours ago
BC
Brand Marketing Analyst | Betty CA
Betty CA
Toronto, ON
- $90,000 to $120,000 CAD / year
Reporting into the VP, Brand Marketing at Betty, the Brand Marketing Analyst will build the framework for measuring ROI on brand spend and serve as the analytical backbone of the brand…
Added 2 hours ago
AG
Real Estate Valuation Analyst (Toronto)
Altus Group
Toronto, ON
- Full-time
We offer boundless opportunities in a rapidly growing global business: mentorship from the best and brightest in CRE, access to our Altus Intelligence Academy, and the chance to work with…
Added 2 hours ago
AG
Real Estate Valuation Consultant (Toronto)
Altus Group
Toronto, ON
- Full-time
We offer boundless opportunities in a rapidly growing global business: mentorship from the best and brightest in CRE, access to our Altus Intelligence Academy, and the chance to work with…

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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