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Added 4 mins ago
PH
RN Select Medicine and Cystic Fibrosis Clinics
Providence Healthcare
Vancouver, BC
- Temporary
…families, visitors and staff.Reporting to the Patient Care Manager, the Staff…
Added 4 mins ago
PT
Principal Technical Program Manager
PAR Technology
Remote, Canada
- $160,000 to $190,000 CAD / year
- Full-time
- Remote
…meaningful outcomes. We are seeking an experienced Senior Program Manager to lead complex, cross-functional technology programs that support our strategic priorities and product…
Added 4 mins ago
NC
Shift Scheduling Specialist - 1 Year Term (Vancouver or Edmonton)
NAV CANADA
AB · Vancouver, BC
- Full-time
…Specialist to join our team in the Western Region. Reporting to the Manager, Shift Optimization, this role is the focal point for maintaining the scheduling core functions to operational…
Added 4 mins ago
Associate Development Manager - FC
Electronic Arts
Vancouver, BC
Reporting to the Development Director - FC, the Associate Development Manager enables efficient, predictable, and transparent delivery of content initiatives. You will own delivery…
Added 4 mins ago
A
Food and Beverage Manager - In-Room Dining
AccorHotel
Banff, AB
- Full-time
As Food and Beverage Manager, you’ll oversee an operation that blends restaurant-level food and beverage with quiet precision, emotional intelligence, and impeccable timing. You’ll shape…
Added 18 mins ago
TC
Senior Product Manager, Oncology
Takeda Canada Inc.
Toronto, ON
- Full-time
The Product Manager, Oncology, with a focus on solid tumour portfolio, will play an integral role in the evolution of Takeda Canada within the oncology marketplace, including taking…
Added 18 mins ago
A
[T4] Technical Program Manager – Marketing Technology (MarTech)
AMISEQ
Toronto, ON
- $60 to $65 CAD / hour
- Contract
We are looking for an experienced Technical Program Manager to join our Program Management Office (PMO) within the Marketing Technology (MarTech) organization.
Added 18 mins ago
TC
Business Analyst
Tata Consultancy Services
Calgary, AB
- Full-time
4)Knowledge of information security policies and solution delivery lifecycle
Added 18 mins ago
QF
Senior Manager, Integrated Campaign Marketing
Questrade Financial Group
Toronto, ON · North York, ON
- Full-time
We’re looking for our next Senior Manager, Integrated Campaign Marketing. Could It Be You?
Added 18 mins ago
EC
IT Delivery Manager
Experis Canada
Ottawa, ON
- Contract
10+ years of experience in enterprise technology delivery, solution architecture, software engineering, systems engineering, platform engineering, or complex technology transformation.
Added 18 mins ago
C
Senior Manager, Product Development and Delivery
CIBC
Toronto, ON
- Full-time
As a member of CIBC’s team, the Senior Manager, Product Development and Delivery is a seasoned technology delivery leader responsible for overseeing complex projects and a portfolio of…
Added 33 mins ago
PA
Pre-Owned Automotive Sales Representative
Pfaff Automotive Partners Inc.
Markham, ON
- Full-time
…Retail Sales, Sales Consultant, Automotive Sales Professional, Delivery Specialist, Automotive Brand Ambassador, Brand Specialist, Floor Manager, Assistant Sales Manager, ASM, Associate,…
Added 33 mins ago
Senior Sales Manager
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
The Sr. Sales Manager leads the wholesale strategy for the APS brand portfolio, focused on a US account base. They are the main contact for a group of customers across many key segments of…
Added 47 mins ago
W(
Driver-Mover (Full Time)
WINS (Women In Need Society)
Calgary, AB
- Full-time
The Driver/Mover ensures the donation/delivery experience is positive for WINS donors, clients, and customers and is responsible for ensuring that assigned driving routes are completed in a…
Added 47 mins ago
WE
Junior Project Manager
Westpower Equipment Ltd.
Calgary, AB
- Full-time
The Junior Project Manager is responsible for coordinating a portfolio of approximately 30 concurrent manufactured parts orders, from order handoff through engineering, procurement, vendor…
Added 48 mins ago
EA
Caregiver Manager, LPN
Earth Angels Home Care
Halifax, NS
- $70,000 to $80,000 CAD / year
- Full-time
…compassionate, proactive, and clinically skilled LPN, Caregiver Manager (Retention & Field Operations Lead) to join our team in Halifax. This role is crucial in ensuring seamless service…
Added 48 mins ago
SS
Site Manager - $70K - $75K
Securitas Security Services
Ottawa, ON
- Full-time
Securitas is seeking an experienced and results-driven Site Manager to oversee the day-to-day operations of a Security Operations Center (SOC), providing leadership, direction, and support…
Added 48 mins ago
Senior Business Relationship Manager, IT
DSV
Toronto, ON
The Senior Business Relationship Manager (SBRM) serves as the strategic IT partner and primary point of accountability for designated strategic customers. Acting as the interface between…
Added 1 hour ago
TO
Manager, Recreation
Town of Saugeen Shores
Port Elgin, ON
- $120,745 to $137,210 CAD / year
- Full-time
As the Manager, Recreation, reporting to the Director of Community Services, you will provide strategic and operational leadership for the Town’s recreation services, including wellness,…
Added 1 hour ago
ML
Hospitality Manager
MAPLE LEAF LOUNGE
Richmond, BC
- Full-time
Now, if you were to come on board as our Hospitality Manager, we’d ask you to do the following for us:
Added 1 hour ago
AT
Desktop support Analyst
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational…
Added 1 hour ago
TP
Housing Manager
Trimark People Solutions
Alert Bay, BC
- Full-time
The Housing Manager oversees the Nation's housing portfolio across policy, tenancy, maintenance, renovations, and new construction. This includes managing budgets and funding agreements,…
Added 1 hour ago
TG
Senior Guideway Civil Coordinator
Trillium Guideway Partners
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
…the elevated guideway project. This role supports the Civil Manager in ensuring that all construction activities adhere to project schedules, budgets, quality, and safety standards. The…
Added 1 hour ago
UO
UService Service Advisor - People & Culture and Payroll
University of Calgary
Calgary, AB
- Full-time
…ServiceNow, PureCloud, and related tools to support accurate service delivery, documentation, queue visibility, and client…
Added 1 hour ago
Reporting & Process Analyst
Price Industries Limited
Winnipeg, MB
…and a commitment to people. Our dependable quality, reliable delivery, and knowledgeable follow-up service have made Price a market leader in supplying air distribution, critical controls,…

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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