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Added 27 mins ago
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Desktop Publisher/Graphic Designer - Adobe/Banking
BeachHead
Toronto, ON
- $17.6 to $30.43 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a Desktop Publisher/Graphic Designer - Adobe/Banking to create, format, and produce high-quality business documents and…
Added 27 mins ago
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Associate Technical Account Manager
Yardi
Toronto, ON
- $69,600 to $73,100 CAD / year
- Full-time
…ATAM, your main role will be to provide top-notch customer support, focusing on troubleshooting and resolving software issues over phone and email across Yardi's diverse suite of products.…
Added 27 mins ago
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Technicien De Service Sur Site/field Service Technician
TEKsystems
Longueuil, QC
- $25 to $35 CAD / hour
- Full-time
Added 27 mins ago
BU
I.T.C. Infrastructure Technologist
Brandon University
Brandon, MB
- Full-time
…of the City’s computing and communication infrastructure to support all municipal government operations. This includes optimizing networks, servers, and related components for high…
Added 1 hour ago
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Engineer In Training
Precinmac
Milton, ON
- $22 to $24 CAD / hour
Fully support Process Engineers in development of internal sub processes
Added 1 hour ago
PA
IT Technician (Head office - Muskoka
Performance Auto Group
Huntsville, ON
- Full-time
The successful candidate will be providing technical assistance and support in an effective and efficient manner. Must be self-starting, a team player with the ability to establish good…
Added 1 hour ago
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Deskside Support Technician
Worley
Calgary, AB
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 1 hour ago
RI
Service Desk Analyst (fluent English and French)
Raas Infotek
Mississauga, ON
- Contract
Microsoft Windows,MS Remote Desktop Services (RDS),Touch Services,Video/Telepresence - Others
Added 1 hour ago
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IT Support Analyst - Fulltime Position (On-Site)
QSP Geographics Inc.
Vaughan, ON
- $55,000 to $70,000 CAD / year
- Full-time
Diagnose and resolve end-user issues related to password resets, application support, desktop/laptop hardware, printing, and network connectivity.
Added 1 hour ago
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Senior Manager - WM Business Risk
RBC
Toronto, ON
- Full-time
The Senior Manager, Business Risk, provides support to RBC Wealth Management (WM) Canada’s Operational Risk management leadership, by providing expertise, advice and counsel, enhancing…
Added 1 hour ago
WM
AP AR Specialist
Wyse Meter Solutions Inc.
Vaughan, ON
- $50,000 to $52,000 CAD / year
- Full-time
Support with building reporting for the Accounts Payable function.
Added 1 hour ago
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Desktop support Analyst
Air Transat
Montreal, QC
- Full-time
…analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with…
Added 1 hour ago
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Service Desk Analyst
Yochana
Mississauga, ON
- Contract
Microsoft Windows,MS Remote Desktop Services (RDS),Touch Services,Video/Telepresence - Others
Added 1 hour ago
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IT Help Desk Support I
YNCU
Kitchener, ON
- $53,000 to $62,000 USD / year
- Full-time
The IT Help Desk I provides responsive, professional, and customer-focused technical support to the organization’s end users. Serving as the first point of contact for technology-related…
Added 1 hour ago
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TSR 2 - Technical Service Representative
Compugen Inc
Quebec, QC
- Full-time
…associated operating systems and application software at the desktop…
Added 1 hour ago
NC
Help Desk Analyst (6-month contract)
Noble Corporation
Concord, ON
- Temporary
Support common remote work technologies including virtual desktop environments (Citrix, RDP)
Added 2 hours ago
AS
Quality Engineer
AgileGrid Solutions
Canada
- Full-time
…liquid cooling technology for data centers, supercomputers, and desktop computers. Founded in Calgary, Alberta, in 2001, CoolIT designs and manufactures cooling solutions used by major…
Added 2 hours ago
NC
Help Desk Analyst (6-month contract)
Noble Corporation
Vaughan, ON
- Temporary
Support common remote work technologies including virtual desktop environments (Citrix, RDP)
Added 2 hours ago
ND
Deskside Technician - FTR - Victoria
NTT DATA North America
Victoria, BC
- Full-time
1-2 years’ experience with desktop/software support & hardware (break/fix).
Added 2 hours ago
Interim Retail Store Manager
Fire & Flower Inc.
Ottawa, ON
Manual dexterity required to use desktop computer and peripherals.
Added 2 hours ago
I.T.C. Infrastructure Technologist
City of Brandon
Brandon, MB
…of the City’s computing and communication infrastructure to support all municipal government operations. This includes optimizing networks, servers, and related components for high…
Added 2 hours ago
MD
Office Administrative Assistant-Office & Admin Specialist Int
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 2 hours ago
RI
Service Desk Analyst
Raas Infotek
Mississauga, ON
- Contract
Microsoft Windows,MS Remote Desktop Services (RDS),Touch Services,Video/Telepresence - Others
Added 2 hours ago
RI
Service Desk Analyst
Raas Infotek
Mississauga, ON
- Contract
Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications, and endpoint management. Meet SLAs and keep…
Added 2 hours ago
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IT Support Technician
TWD Technologies Ltd.
Burlington, ON
- Full-time
TWD is currently seeking an IT Support Technician in either our Burlington - Ontario, Edmonton - Alberta or Burnaby - British Colombia office. If you would like to apply for this position,…

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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