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Added 2 mins ago
PC
Manager, Learning & Development
Provincial Credit Union
Charlottetown, PE
- Full-time
At least five years of relevant experience in learning and development, employee training or a related field.
Added 15 mins ago
Community Development Manager - Burnaby
Canadian Blood Services
BC
Utilizing your collaboration skills, you will work closely with your Regional Development Manager to implement recruitment strategies to support donor experience and retention.
Added 15 mins ago
Community Development Manager - Lower Mainland
Canadian Blood Services
Vancouver, BC
Utilizing your collaboration skills, you will work closely with your Regional Development Manager to implement recruitment strategies to support donor experience and retention.
Added 15 mins ago
MC
Financial Services Representative - Full Time - 5 Month Contract
Meridian Credit Union
Toronto, ON
- $50,000 to $53,000 CAD / year
- Full-time
…professionals who are dedicated to providing an exceptional Member Experience. In this role, your primary responsibilities will be to understand the financial needs of our Members and…
Added 15 mins ago
AW
Building Services Worker- Tawow (PT DAY)
Atira Women's Resource Society
Vancouver, BC
- Part-time
Program & Location: The Tawow Supportive Housing - Downtown East Side
Added 15 mins ago
AW
Building Services Worker- Tawow (PT Overnight)
Atira Women's Resource Society
Vancouver, BC
- Part-time
Program & Location: The Tawow Supportive Housing - Downtown East Side
Added 15 mins ago
AW
Building Service Worker (FT AFT (Mon-Fri))- Flint
Atira Women's Resource Society
Vancouver, BC
- Full-time
Reporting to the Program Manager, the Building Services Worker, is responsible for washing and cleaning floors and carpets, cleaning bathrooms, kitchens and room doors in common areas,…
Added 15 mins ago
AW
Building Service Worker (PT AFT )- Flint
Atira Women's Resource Society
Vancouver, BC
- Part-time
Reporting to the Program Manager, the Building Services Worker, is responsible for washing and cleaning floors and carpets, cleaning bathrooms, kitchens and room doors in common areas,…
Added 15 mins ago
FB
Operations Manager, Virtual Services
Farm Business Consultants
London, ON
- Other
Job Title: Operations Manager, Virtual Services
Added 15 mins ago
FB
Operations Manager, Virtual Services
Farm Business Consultants
Calgary, AB
- Other
Job Title: Operations Manager, Virtual Services
Added 15 mins ago
WO
Supervisor/Charge (Point of Care Testing & Specimen Management) - Corporate Lab Admin-- Multiple Sites
William Osler Health System
Brampton, ON
- Full-time
Provides update on POCT activity to the Clinical Managers at each area and Specimen Management activity to the Lab Operations Manager.
Added 15 mins ago
UH
Client Service Representative
University Health Network
Toronto, ON
- Part-time
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance…
Added 15 mins ago
UH
Clinical Study and Regulatory Assistant
University Health Network
Toronto, ON
- Contract
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 15 mins ago
RB
Branch Manager
Royal Bank of Canada
Montreal, QC
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 15 mins ago
GD
DYNAMITE - Team Leader FT - Les Avenues Vaudreuil
Groupe Dynamite, Inc Garage
Vaudreuil-Dorion, QC · Vaudreuil, Quebec
- Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 15 mins ago
GD
DYNAMITE - Sales Associate FT - Quartier DIX30 (Square)
Groupe Dynamite, Inc Garage
Brossard, QC
- Full-time
Reporting to the Store Manager, your main focus as Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each customer.…
Added 30 mins ago
BP
Corporate Communications Content Manager
BioCryst Pharmaceuticals, Inc.
NB · Chiasson Office, NB
- Full-time
Reporting to the Vice President, Corporate Communications, the Corporate Communications Content Manager serves as a central content creator and communications partner across BioCryst's…
Added 30 mins ago
UL
Manager, Professional Resources & Legal Support
Urban Legal Recruitment Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
Our valued client is seeking a Manager, Professional Resources & Legal Support to join their Calgary office on a 15-month contract.
Added 30 mins ago
TT
EHSS Intern- Summer 2027
TTM Technologies
Toronto, ON
- Full-time
…circuit board manufacturing environment. Students gain practical experience, contribute to improvement projects and build professional skills with support from experienced…
Added 30 mins ago
CM
Manager - Centre for Community Workforce Development (Terrace)
Coast Mountain College
Terrace, BC
- Full-time
Program Operations and Service Delivery: Oversee the planning, administration, and delivery of workforce and contract training programs, ensuring effective processes, stakeholder…
Added 30 mins ago
WO
Supervisor/Charge (Point of Care Testing & Specimen Management) - Corporate Lab Admin-- Multiple Sites
William Osler Health System
Brampton, ON
- Full-time
Provides update on POCT activity to the Clinical Managers at each area and Specimen Management activity to the Lab Operations Manager.
Added 30 mins ago
CO
Director of Shelters and Housing
Christie Ossington Neighbourhood Centre
Toronto, ON
- Full-time
Supervise and support the Fundraising and Resource Development Manager, ensuring alignment between funding strategies and program priorities
Added 30 mins ago
MG
Financial Controller
M Group of Companies
Barrie, ON
- Full-time
Access to an Employee Assistance Program (EAP) for additional personal and professional support.
Added 30 mins ago
G
Manager, Global Benefits
Geotab
Toronto, ON
- Full-time
Champion the use of AI tools and data analytics to improve benefits program effectiveness, employee experience, and operational efficiency. Evaluate and implement AI-powered benefits…
Added 30 mins ago
G
Manager, Global Benefits
Geotab
Waterloo, ON
- Full-time
Champion the use of AI tools and data analytics to improve benefits program effectiveness, employee experience, and operational efficiency. Evaluate and implement AI-powered benefits…

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Apply About employer

More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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