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C
AI Enablement Specialist
CIMA+
Montreal, QC
- Full-time
5 to 7 years of relevant experience in digital transformation, technology adoption, user support, business analysis, change management, or a related field
Added just now
BC
Brand Marketing Analyst | Betty CA
Betty CA
Toronto, ON
- $90,000 to $120,000 CAD / year
Reporting into the VP, Brand Marketing at Betty, the Brand Marketing Analyst will build the framework for measuring ROI on brand spend and serve as the analytical backbone of the brand…
Added just now
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Real Estate Valuation Analyst (Toronto)
Altus Group
Toronto, ON
- Full-time
Professional development. You will become Argus Certified and have the chance to grow your knowledge within the Commercial Real Estate field.
Added 1 min ago
SC
Programmer Analyst - Permanent (internal/external)
Sudbury Catholic District School Board
Sudbury, ON
- Full-time
…lifelong learning. The Board is currently seeking a Programmer Analyst to join our dynamic…
Added 1 min ago
LI
Business Intelligence Analyst
LanceSoft, Inc.
Mississauga, ON
- $45 to $50 CAD / hour
- Contract
Essential Skills: We are seeking a detail-oriented and analytical Data Analyst to support our business decisions through meaningful insights derived from data. You will be responsible for…
Added 1 min ago
C
AI Enablement Specialist
CIMA+
Montreal, QC
- Full-time
5 to 7 years of relevant experience in digital transformation, technology adoption, user support, business analysis, change management, or a related field
Added 1 min ago
BI
Analyste principal, Implantation Epicor / Senior Analyst, Epicor Implementation
Balcan Innovations Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Balcan Innovations is seeking a Senior Analyst, Epicor Implementation to lead the Finance, Inventory, and Costing components of our Epicor implementation across six manufacturing sites.
Added 30 mins ago
CO
Senior Director, Strategic Accounts & Business Development
Crofter's Organic
Parry Sound, ON
- Full-time
Partner with the VP of Strategic Accounts to support the Costco US and Canada business, including item submissions, programs and business reviews.
Added 30 mins ago
GM
[Disney Dreamlight Valley PC/Console] Analyste de données sénior - Senior Data Analyst
Gameloft Montreal
Montreal, QC
- Full-time
Mentor a Junior Data Analyst and support their professional growth through coaching, analysis reviews, and knowledge sharing
Added 30 mins ago
IG
Financial Business Data Analyst
Infotree Global Solutions
Montreal, QC
- Contract
The Finance Business & Data Analyst will be a key contributor to the FDO team in Montreal, focusing on the hands-on development of SQL scripts and the implementation of Data Quality Rules…
Added 30 mins ago
VC
Tax Analyst
Valsoft Corporation
Remote, Canada
- Remote
TAG is looking for a Tax Analyst, based anywhere in Canada, to support the portfolio’s Canadian, US and international tax compliance. The role reports to the portfolio’s tax leadership and…
Added 30 mins ago
Forest Protection Specialist (Environmental Analyst 1(A)-(B)2)
The Government of Nova Scotia
Shubenacadie, NS
Wildfire operational experience, including field-based suppression, incident command support, or fire weather monitoring.
Added 46 mins ago
C
Analyst, Client Regulatory Outreach (12 Months Fixed Term/Secondment)
CIBC
Toronto, ON
- Full-time
…to the Director, Regulatory Client Outreach, this role will support and assist on review, execution, and/or facilitation of investigations, assessments, and regulatory client outreach…
Added 46 mins ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 46 mins ago
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Senior Financial Analyst, Marketing
BRP
Montreal, QC
- Full-time
We are looking for a Senior Financial Analyst to join BRP’s finance team and play a key role alongside the marketing team. Reporting to the Finance Manager – Marketing, you will serve as a…
Added 1 hour ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 1 hour ago
IL
Advanced Quality Engineer
Invesco Ltd.
Charlottetown, PE
- Full-time
The Advanced Software Quality Assurance (SQA) Analyst is responsible for designing, developing, and executing complex test strategies to ensure high‑quality software releases. This role…
Added 1 hour ago
TP
Security Analyst
Toronto Parking Authority
Toronto, ON
- Full-time
The Security Analyst will assist the Toronto Parking Authority with the design, development and implementation of its security awareness plan and security initiatives to help ensure that…
Added 1 hour ago
CI
Junior Business Analyst -- AMADC6106856
Compunnel Inc.
Toronto, ON
- $30 to $40 CAD / hour
- Contract
We are looking for a Business Analyst to join our client in the Financial Services industry and support digital product enhancements, business transformation, and strategic initiatives.
Added 1 hour ago
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Product Owner - Product management
Desjardins
Montréal-Ouest, QC
- Full-time
…close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are delivered. You will manage…
Added 1 hour ago
C
Analyst, Client Regulatory Outreach (12 Months Fixed Term/Secondment)
CIBC
Toronto, ON
- Full-time
…to the Director, Regulatory Client Outreach, this role will support and assist on review, execution, and/or facilitation of investigations, assessments, and regulatory client outreach…
Added 1 hour ago
M
Regulatory Compliance Analyst
Mindlance
Toronto, ON
- Contract
Stakeholder satisfaction with guidance and support provided
Added 1 hour ago
WC
Senior Analyst, Business Analysis and Insights
Walmart Canada
Mississauga, ON
- Full-time
The Senior Analyst will also support the development of innovative solutions, design and implement new processes, and monitor business performance against key metrics. The role involves…
Added 1 hour ago
MP
Data QA Analyst
Michael Page
Winnipeg, MB
- $75,000 to $90,000 CAD / year
- Full-time
As a Data QA Analyst, you will be responsible for ensuring the accuracy and reliability of data within the technology systems. This includes designing and executing test plans, identifying…
Added 1 hour ago
Analyst, Heartland Finance
Inter Pipeline Ltd.
Calgary, AB
Located in the Calgary office, the Analyst Heartland Finance will report to the Manager, FP&A, Heartland Finance. The Analyst, Heartland Finance plays a key role in identifying business…

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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