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Added 7 mins ago
W
Senior Analyst, Business Analysis and Insights
Walmart
Mississauga, ON
- Full-time
The Senior Analyst will also support the development of innovative solutions, design and implement new processes, and monitor business performance against key metrics. The role involves…
Added 7 mins ago
MQ
Bilingual QA Analyst
Miipe Quality Solutions
Markham, ON
- $60,000 to $63,000 CAD / year
- Full-time
…Quality Engineering through innovation, collaboration, and technology. We specialize in end-to-end testing, Hyper-Automation solutions, and cutting-edge practices like Systems Perspective…
Added 22 mins ago
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Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
Canada
- Full-time
The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring, process-driven reporting and analytical deliverables. The position also provides…
Added 22 mins ago
GM
[Disney Dreamlight Valley PC/Console] Analyste de données sénior - Senior Data Analyst
Gameloft Montreal
Montreal, QC
- Full-time
Mentor a Junior Data Analyst and support their professional growth through coaching, analysis reviews, and knowledge sharing
Added 37 mins ago
C
Senior Broadcast Technologist (T & I) (On-site)
CBC/Radio-Canada
Toronto, ON
- Full-time
You may be a Computer Science or Electronics grad with interest in working at the cutting edge of media and broadcast technology from cloud services to video-over-IP. Or, you may be an…
Added 37 mins ago
CG
Clinical Applications Analyst - (24479)
Collingwood General and Marine Hospital
Barrie, ON
- Temporary
The Meditech Clinical Application Analyst is an integral member of the Regional Digital Health (RDH) Clinical Informatics. As a member of the RDH lead agency team, the RDH Clinical…
Added 37 mins ago
AE
Analyst, End User Services & Service Desk Support
Alberta Energy Regulator (AER)
AB · Edmonton, AB
- Full-time
The End User Services & Client Support team provides hands-on technical support to Alberta Energy Regulator (AER) staff, making sure they have the devices, tools, and help they need to do…
Added 37 mins ago
AE
Analyst, End User Services & Service Desk Support
Alberta Energy Regulator (AER)
Calgary, AB
- Full-time
The End User Services & Client Support team provides hands-on technical support to Alberta Energy Regulator (AER) staff, making sure they have the devices, tools, and help they need to do…
Added 52 mins ago
OS
Senior Information Management Analyst
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
The Ontario Securities Commission is seeking a Senior Information Management Analyst to lead the design, implementation, and continuous improvement of enterprise records management and…
Added 52 mins ago
M
Senior Data Analyst
Michelin
Magog, QC
- Full-time
As a Senior Data Analyst (Steering Beyond Road), you will support business decision-making and performance improvement through data analysis, reporting, and the development of business…
Added 52 mins ago
G
[Disney Dreamlight Valley PC/Console] Analyste de données sénior - Senior Data Analyst
Gameloft
Montreal, QC
- Full-time
Mentor a Junior Data Analyst and support their professional growth through coaching, analysis reviews, and knowledge sharing
Added 1 hour ago
C
AI Enablement Specialist
CIMA+
Montreal, QC
- Full-time
5 to 7 years of relevant experience in digital transformation, technology adoption, user support, business analysis, change management, or a related field
Added 1 hour ago
BC
Brand Marketing Analyst | Betty CA
Betty CA
Toronto, ON
- $90,000 to $120,000 CAD / year
Reporting into the VP, Brand Marketing at Betty, the Brand Marketing Analyst will build the framework for measuring ROI on brand spend and serve as the analytical backbone of the brand…
Added 1 hour ago
AG
Real Estate Valuation Analyst (Toronto)
Altus Group
Toronto, ON
- Full-time
Professional development. You will become Argus Certified and have the chance to grow your knowledge within the Commercial Real Estate field.
Added 1 hour ago
SC
Programmer Analyst - Permanent (internal/external)
Sudbury Catholic District School Board
Sudbury, ON
- Full-time
…lifelong learning. The Board is currently seeking a Programmer Analyst to join our dynamic…
Added 1 hour ago
LI
Business Intelligence Analyst
LanceSoft, Inc.
Mississauga, ON
- $45 to $50 CAD / hour
- Contract
Essential Skills: We are seeking a detail-oriented and analytical Data Analyst to support our business decisions through meaningful insights derived from data. You will be responsible for…
Added 1 hour ago
C
AI Enablement Specialist
CIMA+
Montreal, QC
- Full-time
5 to 7 years of relevant experience in digital transformation, technology adoption, user support, business analysis, change management, or a related field
Added 1 hour ago
BI
Analyste principal, Implantation Epicor / Senior Analyst, Epicor Implementation
Balcan Innovations Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Balcan Innovations is seeking a Senior Analyst, Epicor Implementation to lead the Finance, Inventory, and Costing components of our Epicor implementation across six manufacturing sites.
Added 1 hour ago
GM
[Disney Dreamlight Valley PC/Console] Analyste de données sénior - Senior Data Analyst
Gameloft Montreal
Montreal, QC
- Full-time
Mentor a Junior Data Analyst and support their professional growth through coaching, analysis reviews, and knowledge sharing
Added 1 hour ago
IG
Financial Business Data Analyst
Infotree Global Solutions
Montreal, QC
- Contract
The Finance Business & Data Analyst will be a key contributor to the FDO team in Montreal, focusing on the hands-on development of SQL scripts and the implementation of Data Quality Rules…
Added 1 hour ago
VC
Tax Analyst
Valsoft Corporation
Remote, Canada
- Remote
TAG is looking for a Tax Analyst, based anywhere in Canada, to support the portfolio’s Canadian, US and international tax compliance. The role reports to the portfolio’s tax leadership and…
Added 1 hour ago
C
Analyst, Client Regulatory Outreach (12 Months Fixed Term/Secondment)
CIBC
Toronto, ON
- Full-time
…to the Director, Regulatory Client Outreach, this role will support and assist on review, execution, and/or facilitation of investigations, assessments, and regulatory client outreach…
Added 1 hour ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 2 hours ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 2 hours ago
IL
Advanced Quality Engineer
Invesco Ltd.
Charlottetown, PE
- Full-time
The Advanced Software Quality Assurance (SQA) Analyst is responsible for designing, developing, and executing complex test strategies to ensure high‑quality software releases. This role…

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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