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Added 4 mins ago
TI
Payroll Specialist ( SAP)
TekStaff IT Solutions
Toronto, ON
- Contract
1) 3+ years of experience as a Business Analyst, Payroll Manager, Payroll Lead, or equivalent payroll-focused position
Added 4 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 4 mins ago
R
Manager, Pricing & Competitive Intelligence
RFNOW
Virden, MB
- Full-time
Partner with our Marketing Data Analyst to turn campaign and channel results into pricing and offer adjustments
Added 4 mins ago
ZS
Technical Business Analyst
Zodiac Solutions, Inc
Montreal, QC
- Full-time
Added 4 mins ago
TC
Business Analyst
Tata Consultancy Services
Calgary, AB
- Full-time
1)Hands-on experience and solid knowledge of OCM principles and methodologies, tools and techniques related to business alignment, sponsorship, readiness, communication, and training needs
Added 20 mins ago
Market Intelligence Strategic Insights Analyst - Personal Lines
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Edmonton, AB (Hybrid), AB · Hybrid - Canada, ON · North York - Toronto, ON (Hybr, ON
The Market Intelligence & Strategic Insights Analyst helps turn market, competitor, broker, customer and business information into clear stories that leaders can use to make decisions. The…
Added 34 mins ago
N
Application & Systems Operations Delivery Lead
Nutrien
Calgary, AB
- Full-time
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each…
Added 34 mins ago
RI
Service Desk Analyst (fluent English and French)
Raas Infotek
Mississauga, ON
- Contract
Support Microsoft 365 (Outlook/Exchange, Teams, OneDrive, SharePoint) and business applications, including installs and packaging requests.
Added 34 mins ago
QG
IT Support Analyst - Fulltime Position (On-Site)
QSP Geographics Inc.
Vaughan, ON
- $55,000 to $70,000 CAD / year
- Full-time
Prioritize service requests based on severity and business impact.
Added 34 mins ago
LC
Senior Analyst, People Technology & Analytics
Loblaw Companies Limited
Brampton, ON
- Full-time
Recommend and implement solutions based on the analysis of issues and implications for the business.
Added 49 mins ago
MP
Senior Security Analyst
Municipal Property Assessment Corporation
Pickering, ON
- Full-time
…cloud computing – and know the benefit of using data to improve business…
Added 49 mins ago
B
GTM Operations Analyst
Benevity
Remote, Canada
- Full-time
- Remote
We are looking for a GTM Operations Analyst, Lead to own and optimize end-to-end go-to-market operations across the full revenue lifecycle, from Marketing through Closed Won to Renewal and…
Added 49 mins ago
B
GTM Operations Analyst
Benevity
Remote, Canada
- $77,800 to $106,920 CAD / year
- Full-time
- Remote
We are looking for a GTM Operations Analyst, Lead to own and optimize end-to-end go-to-market operations across the full revenue lifecycle, from Marketing through Closed Won to Renewal and…
Added 49 mins ago
S
AP Analyst
Signode
Halton Hills, ON
- Full-time
AP payments for multiple business units on different ERP systems.
Added 1 hour ago
CS
Instructor, AI and Machine Learning with Python (Ottawa)
Circuit Stream
Ottawa, ON
- $1,650 CAD / week
- Contract
…they might want to do next, from AI, engineering, medicine and business to psychology, sports, outdoor adventure and more. Through partnerships with leading universities and industry…
Added 1 hour ago
TS
TDS Operations Analyst I, Client Enablement
TD Securities
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
JG
Production Support - Mainframe
J&M Group
Toronto, ON
- Contract
We are hiring for a Mainframe Production Support Analyst COBOL, JCL & DB2
Added 1 hour ago
TS
TDS Operations Analyst II, Client Enablement
TD Securities
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
R&
Business Analyst - Non-IT II
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Business Analyst - Non-IT II form to join our client in support of an existing vacancy.
Added 1 hour ago
AT
Desktop support Analyst
Air Transat
Montreal, QC
- Full-time
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Added 1 hour ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 1 hour ago
TI
Business Analyst
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
TekStaff's Client has a current vacancy for a Business Analyst
Added 1 hour ago
Y
Service Desk Analyst
Yochana
Mississauga, ON
- Contract
Support Microsoft 365 (Outlook/Exchange, Teams, OneDrive, SharePoint) and business applications, including installs and packaging requests.
Added 1 hour ago
TB
Accounts Payable Analyst
The Beer Store
Bolton, ON
- Full-time
…part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage…
Added 1 hour ago
MQ
Senior QA Analyst – IVR & Contact Centre Testing
Miipe Quality Solutions
Markham, ON
- $60,000 to $75,000 CAD / year
- Full-time
We are currently seeking Contact Centre / IVR QA professionals to join our team at the Senior QA Analyst and QA Consultant levels. The ideal candidates will have hands-on experience testing…

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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