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Added 1 min ago
WS
IT Project Director (12 month temporary)
Workplace Safety and Insurance Board (WSIB)
Toronto, ON · Scarborough, Canada
- Full-time
…quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access…
Added 1 min ago
Property Manager
Colliers International
Mississauga, ON
Actively support environmental, social and governance (ESG) and real estate technology (Protech) initiatives. Implement and supervise all ESG programs and certifications for the portfolio's…
Added 1 min ago
CT
IT Operations Specialist
Clutch Technologies Inc.
Mississauga, ON
- $55,000 to $70,000 CAD / year
Reporting to the IT Manager, you’ll provide hands-on support across devices, applications, networks, and meeting room technology. You’ll also help build the processes behind our IT…
Added 1 min ago
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Maintenance Planner
Agropur
Quebec, QC
- Full-time
Reporting to the Maintenance Manager, the Maintenance Planner is responsible for planning and coordinating the execution of scheduled maintenance activities at the plant. The incumbent is…
Added 1 min ago
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Sales Support Manager-Data Centre & Managed IT Services
SaskTel
SK · Saskatchewan, Canada
- Full-time
Help shape what’s next in technology at SaskTel. As Sales Support Manager, you’ll support both the Cloud/Data Centre and Managed IT Services (MITS) product portfolios, turning market…
Added 1 min ago
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Data & AI Solution Architect
SaskTel
SK · Saskatchewan, Canada
- Contract
Accountable for architectural and design leadership in Information Technology (IT) focusing on driving the development of detailed IT architecture and designs in support of corporate,…
Added 1 min ago
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AI Data Architect
SaskTel
SK · Saskatchewan, Canada
- Contract
Accountable for architectural and design leadership in Information Technology (IT) focusing on driving the development of detailed IT architecture and designs in support of corporate,…
Added 1 min ago
K
Media Planning Manager
Klick
Toronto, ON
- Full-time
The Media Planning Manager leads data-informed digital media planning, optimization, reporting, and client communication for healthcare and life sciences brands. The role partners with…
Added 1 min ago
SS
Mechanical Technologist
Surrey Schools (School District #36 Surrey)
Surrey, BC
- Full-time
A Mechanical Technologist provides technical support and supervises, directs and coordinates the work in one or more of the following technology areas: architectural, structural,…
Added 1 min ago
PP
Project Administrator
Premier Project Consultants Ltd
Kitchener, ON
- $60,000 to $75,000 CAD / year
- Full-time
This role will provide day-to-day administrative support across multiple projects, helping ensure information, invoices, documentation and systems are accurate, organized and moving…
Added 1 min ago
KI
Key Account Manager- Onsite in Markham, ON- Canada (C2C)
KPG99 INC
Markham, ON
- Contract
- Need someone more technical than a traditional relationship manager, but not necessarily a solution architect. The candidate should understand IT service delivery well enough to credibly…
Added 1 min ago
TT
Manager, Customer Service & Operations
The Talent Company
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $110,000 CAD / year
- Full-time
The Talent Company is conducting a confidential search on behalf of an established organization seeking an experienced Manager, Customer Service & Operations.
Added 16 mins ago
BC
Gestionnaire, Comptabilité en Gestion Immobilière | Manager, Property Management Accounting
Broccolini Construction Inc.
Montreal, QC
- Full-time
Préparer et analyser les prévisions de fin d'année; fournir en temps opportun l'information financière à la direction pour les rapports aux prêteurs et investisseurs
Added 16 mins ago
Payroll Administrator
Health Sciences North
ON · Sudbury, ON
Assist Management and Information Technology (IT) in maintaining and modifying payroll attendance and verification systems.
Added 16 mins ago
Digital & eCommerce Specialist
Brewers Retail Inc
Bolton, ON
We are currently searching for a Digital & eCommerce Specialist, reporting to the Project Manager, Digital &eCommerce. This vacancy is a full-time, permanent opportunity. The Digital &…
Added 16 mins ago
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Senior Manager, Physical Security
BGIS
Markham, ON
- Full-time
The Senior Manager, Physical Security will be a key member of the BGIS Corporate Security and Business Continuity Management team, and will lead North American physical security…
Added 16 mins ago
Assistant Manager, Performance Improvement
Scotiabank
Ottawa, ON
The Assistant Manager, Performance Improvement is responsible for supporting quality assurance activities, managing team service level agreements (SLAs), and ensuring the effective…
Added 16 mins ago
MC
Clinic Manager - London
Medicentres Canada Inc.
London, ON
- $55,000 to $60,000 CAD / year
- Full-time
Reporting to the Regional Operations Manager, responsible for efficient day to day operations of the clinics. The Clinic manager is responsible to implement, lead and communicate new…
Added 31 mins ago
R&
Operations Officer I
Robertson & Company Ltd.
Toronto, ON
- Contract
Prime Hires is seeking a skilled Operations Officer I to join our client in support of an existing vacancy.
Added 31 mins ago
HI
Information Security Specialist
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Contract
Support in reviewing Security Assessment for new tools and technology implementation for HIROC by completing Cloud Security Assessment and AI Assessment as needed. Potentially work with a…
Added 31 mins ago
SI
Senior Product Manager
Spruce InfoTech Inc.
Toronto, ON
- Contract
The Senior Product Manager, Enterprise AI will provide end-to-end product leadership for priority AI initiatives, from opportunity identification and intake through prioritization,…
Added 31 mins ago
PF
Service Desk Technician Level I
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
Reporting to the Manager, IT Service Desk, you will provide first-level incident support and resolution for business applications and hardware.
Added 31 mins ago
Senior Corporate Accountant
Destination Canada
Vancouver, BC
Financial Analysis and Advisory Support: Prepares financial analysis, forecasts, ad hoc reports and other decision-support information, and provides practical financial guidance to…
Added 31 mins ago
O
Company Security Officer
Optiv
Ottawa, ON · Toronto, ON
- $103,000 to $137,000 CAD / year
- Full-time
Provide security guidance and support to Legal, Procurement, Information Technology, and Project Teams.
Added 31 mins ago
T
Performance Engineering Lead
TD
Mississauga, ON · Toronto, ON
- Full-time
Understand Non-Functional Requirements and the underlying application Architecture and technology stack, to ensure overall Performance coverage across various systems.

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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