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Added 7 mins ago
AC
Full-time Institutional Research Advanced Data Analyst
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Manager, Institutional Analytics and Planning, the IR Advanced Data Analyst develops predictive models, forecasts and advanced analytical tools to support strategic,…
Added 7 mins ago
M
Category Manager (National Grocery) - Mars Food & Nutrition
Mars
Bolton, ON · BOL-Mars Canada Inc.
- Full-time
The Category Manager for Mars Food & Nutrition Canada is imperative to driving distribution, shelving, and mutually profitable growth strategies and initiatives for Mars and National…
Added 22 mins ago
MS
VP, Change Management Lead
Morgan Stanley
Montreal, QC
- Full-time
…platform, including electronic trading, algorithm trading, data analytics, cloud engineering, cybersecurity and digital technologies. Morgan Stanley has been rooted in the Montreal…
Added 22 mins ago
GP
Performance Marketing Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
Direct experience with creative testing, analytics tools (GA4, Tableau, Data Studio, or equivalent), and A/B testing or CRO strategies, with a track record of using creative data to combat…
Added 22 mins ago
Manager, Digital Experience (.COM)
Scotiabank
Toronto, ON
Experience utilizing web analytics platforms to develop data-driven channel strategies (Adobe Analytics preferred)
Added 22 mins ago
AI
Technical Product Manager - Platforms & Integrations
Accurant International
Remote, Canada
- $120,000 to $140,000 CAD / year
- Full-time
- Remote
Job Title: Technical Product Manager – Platforms & Integrations
Added 22 mins ago
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Technical Manager, Quality Process Management - APQR - ** 12 Month Contract Position**
Roche
Mississauga, ON · Canada Pharma Campus
- Full-time
The Technical Manager, Quality Process Management - APQR, supports and executes the APQR process per Annual Product Quality Review (APQR) Requirements and Annual Product Quality Review…
Added 22 mins ago
Senior Manager, Economics Advisory (Ottawa)
EY
Ottawa, ON
You will be responsible for analyzing economic and financial data, market trends, and industry reports to help design, develop, and construct economic models to assist government agencies,…
Added 22 mins ago
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Forensic and Dispute Services Senior Manager (Bilingual FR/EN)
PwC
Montreal, QC · Quebec, QC
- Full-time
As a Forensic and Dispute Services Senior Manager (Bilingual FR/EN), you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service…
Added 22 mins ago
FA
Ecommerce Product Manager
Flair Airlines
Vancouver, BC
- Full-time
Join the IT E-Commerce & Digital Marketing team at Flair as an Ecommerce Product Manager, where you'll play a key role in shaping the digital customer experience across our web and mobile…
Added 22 mins ago
FI
Payroll Manager/ Lead - SAP/ECP
FP Inc.
Toronto, ON · Scarborough, ON
- $40 to $50 CAD / hour
- Contract
3+ years of experience as a Business Analyst, Payroll Manager, Payroll Lead, or equivalent payroll-focused position
Added 22 mins ago
GD
AI Governance & Risk Manager
General Dynamics Mission Systems–Canada
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
Reporting to the Chief Digital & Information Officer (CDIO), the Manager, AI Governance & Risk will lead the establishment, execution, and continuous evolution of the enterprise AI…
Added 22 mins ago
GD
AI Governance & Risk Manager
General Dynamics Mission Systems–Canada
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
Reporting to the Chief Digital & Information Officer (CDIO), the Manager, AI Governance & Risk will lead the establishment, execution, and continuous evolution of the enterprise AI…
Added 36 mins ago
Network Designer
Rogers Communications
Brampton, ON · Toronto, ON
We are looking for a Network Designer , Reporting to the Sr Manager, Engineering – Data Metering & Signaling, the Network Designer will be the technical Subject Matter Expert (SME) to drive…
Added 37 mins ago
OS
Senior Information Management Analyst
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
Reporting to the Manager, Records and Information Governance within Information Services & Digital Solutions, you will provide senior subject-matter expertise in information lifecycle…
Added 37 mins ago
A
Principal Product Manager
Absorb
Remote, Canada
- Full-time
- Remote
We’re looking for a Principal Product Manager to define the future of our Enterprise Customer Education segment, helping Absorb’s enterprise clients train and enable their customers at…
Added 37 mins ago
T&
Project Controls Officer
Turner & Townsend
Ottawa, ON
- Full-time
Working closely with the Project Controls Manager to establish strong project controls process, procedures, and reporting
Added 37 mins ago
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Media Planning Manager
Klick
Toronto, ON
- Full-time
The Media Planning Manager leads data-informed digital media planning, optimization, reporting, and client communication for healthcare and life sciences brands. The role partners with…
Added 51 mins ago
WS
IT Project Director (12 month temporary)
Workplace Safety and Insurance Board (WSIB)
Toronto, ON · Scarborough, Canada
- Full-time
Lead a portfolio of multiple concurrent, highly technical IT projects across areas such as applications, infrastructure, data, cybersecurity and systems integration.
Added 51 mins ago
C
Full Stack Software Developer | Temporary Full Time (1.0 FTE) | CHEO Research Institute
CHEO
Canada
- Full-time
…established clinical AI platform used to operationalise advanced analytics and machine learning models within healthcare settings. This role focuses on implementing product requirements,…
Added 51 mins ago
CT
Manager, AI Governance Enablement
Canadian Tire Corporation
Toronto, ON
- Full-time
5+ years of experience in AI, analytics, data governance, change management, or enablement roles.
Added 51 mins ago
Survey Manager
Infrastructure Ontario
Toronto, ON
The Surveys Manager provides senior technical leadership and oversight for surveying and geomatics activities supporting Infrastructure Ontario land acquisition, infrastructure delivery,…
Added 51 mins ago
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Manager, Business Continuity
BMO
Toronto, ON · YNG
- Full-time
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Added 51 mins ago
B
Senior Analyst, Vendor Governance
BMO
Toronto, ON · BMOPLACE
- Full-time
…vendor. The Senior Analyst will work with, and support the Manager, Vendor Management and Operations in day-to-day governance activities, and ensure effective operations and governance…
Added 51 mins ago
JC
Customer Quality Project Manager
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
The Customer Quality Project Manager is responsible for leading customer-focused quality initiatives and driving resolution of product, manufacturing, and field performance issues…

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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