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Added 1 min ago
TI
Payroll Specialist ( SAP)
TekStaff IT Solutions
Toronto, ON
- Contract
1) 3+ years of experience as a Business Analyst, Payroll Manager, Payroll Lead, or equivalent payroll-focused position
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Facility Services Manager
BGIS
North Bay, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
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EV
Advisor, Talent Management
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Management will be responsible for providing insights and support for the development,…
Added 1 min ago
SI
Director of Customer Success
Supra ITS
Mississauga, ON
- Full-time
…organization around a pod model: every customer has a named Account Manager who owns the relationship and the revenue, paired with a Customer IT Manager (CITM) who acts as the technical…
Added 1 min ago
SI
Associate Account Executive
Supra ITS
Mississauga, ON
- Full-time
…Canada around a pod model: every customer has a named Account Manager who owns the relationship and the revenue, paired with a Customer IT Manager (CITM) who acts as the technical co-pilot…
Added 1 min ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
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HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 1 min ago
AD
Workforce Support (HR) Specialist (12 month contract)
Avery Dennison
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Provides positive employee relations & manager capability support across our sites. Use observations and data to recommend ER strategies and initiatives that will support employee morale…
Added 1 min ago
TC
Senior Product Manager, Oncology
Takeda Canada Inc.
Toronto, ON
- Full-time
The Product Manager, Oncology, with a focus on solid tumour portfolio, will play an integral role in the evolution of Takeda Canada within the oncology marketplace, including taking…
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Manager, Pricing & Competitive Intelligence
RFNOW
Virden, MB
- Full-time
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SI
Senior Vice President, Sales
Supra ITS
Mississauga, ON
- Full-time
…success, which comprises the Account Management and Customer IT Manager (CITM) teams in Canada and India. The organization sells and grows Managed IT, Cybersecurity, Cloud, Application…
Added 1 min ago
OM
Gestionnaire de projets, Solutions médias
Omnicom Media
Montreal, QC
- Full-time
Une aisance avec les plateformes d’activation numérique et programmatique (DV360, Meta, Google, TikTok, Campaign Manager, Google Analytics, etc.) ;
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B
Facility Manager III
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
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Manager, Downstream Finance Decision Support & Planning
Nutrien
Saskatoon, SK
- Full-time
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FH
Warehouse Associate (Distribution Center Support)
Fairmont Hotels & Resorts
Canmore, AB
- Full-time
Assist DC Manager, DC Support and Website Administrator with fulfillment of orders
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TC
Business Analyst
Tata Consultancy Services
Calgary, AB
- Full-time
5)Perform other duties as assigned by the Project Manager
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W
Supply Chain Manager
Worley
AB · Edmonton, AB
- Full-time
The Project Supply Chain Manager leads the planning and execution of project supply chain activities, including procurement, subcontract management, expediting, materials management, and…
Added 1 min ago
QF
Senior Manager, Integrated Campaign Marketing
Questrade Financial Group
Toronto, ON · North York, ON
- Full-time
We’re looking for our next Senior Manager, Integrated Campaign Marketing. Could It Be You?
Added 1 min ago
EC
IT Delivery Manager
Experis Canada
Ottawa, ON
- Contract
Added 1 min ago
CN
Day-to-Day Manager (Charlotte Cardin)
CULT NATION
Montreal, QC
- Full-time
Paris de préférence. Montréal également considéré. À noter qu'un seul poste de Day-to-Day Manager est ouvert. Nous avons ouvert deux annonces pour une question de visibilité par territoire.
Added 1 min ago
BG
Gestionnaire du matin – Bar George
Bar George
Montreal, QC
- Full-time
Reporting to the General Manager, the Morning Manager oversees daytime operations. You'll lead the front-of-house team, deliver an exceptional guest experience, and make sure O&B standards…
Added 1 min ago
SI
Senior Account Manager
Supra ITS
Mississauga, ON
- Full-time
There is an immediate need for a Senior Account Manager located in the Greater Toronto Area, Ontario (Mississauga head office; field-based across the GTA and Southern Ontario) at SupraITS.…
Added 1 min ago
W
Supply Chain Manager
Worley
Calgary, AB
- Full-time
The Project Supply Chain Manager leads the planning and execution of project supply chain activities, including procurement, subcontract management, expediting, materials management, and…
Added 1 min ago
P
Staff Pharmacist
Pharmacy.ca
Toronto, ON
- Full-time
We are seeking an experienced Compounding Operations Manager to lead the day-to-day operations of our non-sterile compounding laboratory and help build the next stage of our growing…
Added 1 min ago
AD
Assistant Manager, Fine Dining - Auberge du Pommier
Auberge du Pommier
Toronto, ON
- Full-time
…company! You’re a key team player reporting to the General Manager. You’re involved in many aspects the restaurant including maintaining and encouraging high performing teams, upholding our…

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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