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Added 2 mins ago
IA
Quality Coordinator
IMP Aerospace & Defence
Halifax, NS
- Full-time
Under the direction of the Quality Assurance Manager (QAM), the Quality Assurance Coordinator assists in all aspects of the ISO9001/AS9100 internal audit program to review and evaluate the…
Added 2 mins ago
WC
(CAN) Pharmacy Manager
Walmart Canada
Dryden, ON
- Full-time
Position Summary...The Pharmacy Manager is responsible for all day-to-day activities affecting the people, operations, and merchandise in their division. The Pharmacy Manager must also see…
Added 2 mins ago
S
Accountant (Systems Analyst)
SaskTel
Regina, SK
- Full-time
…innovators, and problem-solvers who make technology work better for people, businesses, and communities across Saskatchewan. Bring your energy, share your ideas, and help us shape what's…
Added 2 mins ago
B
Facility Services Manager
BGIS
North Bay, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 2 mins ago
J
Digital Task and Project Support Lead
Jacobs
Toronto, ON
- $85,000 to $100,000 USD / year
- Full-time
Act as a digital task manager on environmentally focused projects, supporting digital project managers to ensure scope, schedule, and quality expectations are met. Manage risk and…
Added 2 mins ago
EV
Advisor, Talent Management
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Management will be responsible for providing insights and support for the development,…
Added 2 mins ago
SI
Director of Customer Success
Supra ITS
Mississauga, ON
- Full-time
Run the pod model: every customer has a named Account Manager and, where warranted, a CITM; books are balanced, seats are filled with the right people, and accountability for each account…
Added 2 mins ago
SI
Associate Account Executive
Supra ITS
Mississauga, ON
- Full-time
…Canada around a pod model: every customer has a named Account Manager who owns the relationship and the revenue, paired with a Customer IT Manager (CITM) who acts as the technical co-pilot…
Added 2 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 2 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth…
Added 2 mins ago
R
Manager, Pricing & Competitive Intelligence
RFNOW
Virden, MB
- Full-time
…make. Every connection we light up opens new doors for the people in those communities and the right offer, at the right price, is what gets them…
Added 2 mins ago
SI
Senior Vice President, Sales
Supra ITS
Mississauga, ON
- Full-time
…success, which comprises the Account Management and Customer IT Manager (CITM) teams in Canada and India. The organization sells and grows Managed IT, Cybersecurity, Cloud, Application…
Added 2 mins ago
NB
Customer Support Manager - Toronto
Nova Bus
Saint-Eustache, QC
- Full-time
The bus is moving, move forward with us as a Customer Support Manager – Toronto (Permanent)!
Added 2 mins ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 2 mins ago
TC
Business Analyst
Tata Consultancy Services
Calgary, AB
- Full-time
5)Perform other duties as assigned by the Project Manager
Added 2 mins ago
IR
Dietary Aide
Interlake-Eastern Regional Health Authority
Lac du Bonnet, MB
- Full-time
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 2 mins ago
W
Supply Chain Manager
Worley
AB · Edmonton, AB
- Full-time
The Project Supply Chain Manager leads the planning and execution of project supply chain activities, including procurement, subcontract management, expediting, materials management, and…
Added 2 mins ago
IR
Dietary Aide
Interlake-Eastern Regional Health Authority
Whitemouth, MB
- Full-time
Under the direction of the Manager, Support Services and Food Services Supervisor, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/…
Added 2 mins ago
IR
Housekeeping Aide
Interlake-Eastern Regional Health Authority
Whitemouth, MB
- Full-time
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 2 mins ago
EI
Value Stream Owner
Enercare Inc.
Markham, ON
- Full-time
…gets excited when technology actually makes life easier for people? The Value Stream Owner is a strategic leader responsible for the end-to-end delivery and optimisation of a value stream,…
Added 2 mins ago
CN
Day-to-Day Manager (Charlotte Cardin)
CULT NATION
Montreal, QC
- Full-time
Paris de préférence. Montréal également considéré. À noter qu'un seul poste de Day-to-Day Manager est ouvert. Nous avons ouvert deux annonces pour une question de visibilité par territoire.
Added 2 mins ago
DU
Accounts Payable Clerk
Dalhousie University
Halifax, NS
- Full-time
…management, and financial systems and policies. Reporting to the Manager, Accounts Payable the Accounts Payable Clerk plays a key role in ensuring timely, accurate, and compliant processing…
Added 2 mins ago
W
Supply Chain Manager
Worley
Calgary, AB
- Full-time
The Project Supply Chain Manager leads the planning and execution of project supply chain activities, including procurement, subcontract management, expediting, materials management, and…
Added 2 mins ago
J
Digital Task and Project Support Lead
Jacobs
Calgary, AB
- $85,000 to $100,000 USD / year
- Full-time
Act as a digital task manager on environmentally focused projects, supporting digital project managers to ensure scope, schedule, and quality expectations are met. Manage risk and…
Added 2 mins ago
P
Staff Pharmacist
Pharmacy.ca
Toronto, ON
- Full-time
We are seeking an experienced Compounding Operations Manager to lead the day-to-day operations of our non-sterile compounding laboratory and help build the next stage of our growing…

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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