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Planificateur Matières & Travaux - Atelier de Peinture / Work & Material Planner - PaintShop
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 11 mins ago
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Planificateur travaux et matière / Work & Material planner
Airbus
Mirabel, QC · Montreal, QC
- Full-time
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System Integration Project Manager
Vista Projects Limited
Calgary, AB
- Full-time
Added 11 mins ago
Manufacturing Engineering Technologist
Kraken Robotics Inc.
Dartmouth, NS
Adequate knowledge in Microsoft Office Application
Added 11 mins ago
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Merchandise Payable Admin, Invoice Entry - 12 Month Contract
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $37,590 to $52,626 CAD / year
- Full-time
Added 11 mins ago
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Engineer In Training
Precinmac
Milton, ON
- $22 to $24 CAD / hour
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Manager Of Real Estate - Regional Director
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $118,709.6 to $168,709.6 CAD / year
- Full-time
Well-rounded computer skills including Microsoft Office (Word, Excel, Power Point), Outlook; knowledge of AutoCAD is considered an asset.
Added 11 mins ago
Sr. Manager, Cyber Security
UFA Co-operative Ltd.
Calgary, AB
Strong working knowledge of Microsoft Azure and Microsoft 365 security, including relevant capabilities such as Defender XDR, Sentinel, Entra ID, Defender for Cloud, and Purview; ability to…
Added 11 mins ago
Regulatory Records Coordinator
Ontario Energy Board
Toronto, ON
Added 11 mins ago
Customer Service and Logistics Manager
Amrize
Mississauga, ON
Experience with Microsoft Office, Google Suite, Jotform, and Qlik Sense.
Added 11 mins ago
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Survey Field Assistant
Callon Dietz
Carleton Place, ON
- Full-time
Is highly proficient in the Microsoft Suite of programs
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Senior Sales Manager
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Proficiency in Microsoft Office, including but not limited to Excel, Word, PowerPoint
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Recruiter
GardaWorld
Mississauga, ON · Toronto, ON · North York, Onta
Experience with Microsoft Office and applicant tracking systems.
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Security Operator, Security Operations Centre (9 months FT Contract)
Scotiabank
Toronto, ON
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Instrumentation Administrator
Propak
Airdrie, AB
- Full-time
Microsoft Excel training or demonstrated working knowledge of spreadsheets is required.
Added 11 mins ago
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Digital Operation Intern
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
- Full-time
Proficient with Microsoft Office products including Excel, PowerPoint, and Word.
Added 25 mins ago
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Material Handler
Husky Technologies
Bolton, ON
- Full-time
Added 25 mins ago
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DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
Good knowledge of SaaS environments and major business platforms: ERP, CRM, financial systems, telephony, Microsoft 365, and others;
Added 25 mins ago
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Personal Banking Associate - Sainte-Marthe-sur-le-Lac (Full-time, 37.5h/week)
TD
Sainte-Marthe-sur-le-Lac, QC
- Full-time
Added 25 mins ago
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Courseware Developer-EN
CAE
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Courseware Developer develops and assembles learning assets based on approved storyboards, blueprints, and training designs. The role works closely with Instructional Designers (ISDs),…
Added 25 mins ago
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Business Analyst
Dasro Consulting Inc.
Calgary, AB
- Contract
Added 25 mins ago
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Director - Marketing and Business Development
Grewal Guyatt LLP
Richmond Hill, ON
- $140,000 to $180,000 CAD / year
- Full-time
Added 25 mins ago
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Junior Project Manager
Westpower Equipment Ltd.
Calgary, AB
- Full-time
Strong Microsoft Excel, Outlook, Teams, and general Microsoft 365 skills.
Added 25 mins ago
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Manager, Downstream Finance Decision Support & Planning
Nutrien
Calgary, AB
- Full-time
Proficiency in Microsoft Excel and PowerPoint; experience with tools such as Power BI, SAP, HANA, Oracle, or PeopleSoft is an asset
Added 25 mins ago
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Document Controller
Worley
AB · Edmonton, AB
- Full-time
Has hands-on experience with Microsoft Power Apps

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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