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Added 4 mins ago
AO
Mental Health Addictions Coordinator - EUTC - Competition 2026-105
Assembly of Manitoba Chiefs
Winnipeg, MB
- Full-time
Under the direction of the Program Manager, the Mental Health Addictions Coordinator will assist clients in identifying, understanding, and overcoming personal, social, economic, and…
Added 4 mins ago
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Outbound Product Manager – 12 month contract
PointClickCare
Mississauga, ON
- Contract
Job Title: Outbound Product Manager – 12 month contract
Added 4 mins ago
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Senior Marketing Manager - GI Cancers
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
Added 4 mins ago
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Corporate Controller
Scotia Tirecraft
Mississauga, ON
- Full-time
Establish (in coordination with CFO) financial and operating benchmarks, budgets, program monitoring, and reporting standards on biweekly, monthly, and annual basis
Added 4 mins ago
A
Manager, Logistics and Distribution
Alterra
AB · CMH - Alberta
- Full-time
Position Title: Manager, Logistics & Distribution
Added 4 mins ago
AC
Full-time Institutional Research Advanced Data Analyst
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Manager, Institutional Analytics and Planning, the IR Advanced Data Analyst develops predictive models, forecasts and advanced analytical tools to support strategic,…
Added 4 mins ago
A
Plant Director
Agropur
Burnaby, BC
- Full-time
10+ years of progressive operations and production management experience, including demonstrated experience as a Plant Manager or in a comparable plant leadership role, within the food,…
Added 4 mins ago
TH
Associé(e) aux ventes - Bois et matériaux (Temps partiel)
The Home Depot
Canada
- Part-time
Using empowerment program when necessary to satisfy customers
Added 4 mins ago
TH
Sales Associates Part-Time - 7160 North Bay
The Home Depot
North Bay, ON
- Part-time
Using empowerment program when necessary to satisfy customers
Added 4 mins ago
TH
Associé(e) aux ventes - Quincaillerie (Temps partiel)
The Home Depot
Burnaby, BC
- Part-time
Using empowerment program when necessary to satisfy customers
Added 4 mins ago
I
Building Operator
ISS
Ottawa, ON
- $35 to $40 CAD / hour
…and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is C$35.00 per hour - C$40.00 per hour…
Added 4 mins ago
SI
PT Sales Associate
Staples Inc.
Aurora, ON
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 4 mins ago
YH
Activation Worker (Casual Part-Time)
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Part-time
Under the supervision of the Activation Manager, the Activation Worker plans and conducts daily activation, recreational and social programs for residents of the LTC Home that reflects the…
Added 5 mins ago
TV
Senior Account Manager
The Vantage Talent Group
Burlington, ON
- $140,000 to $160,000 CAD / year
- Full-time
Our client is seeking a Senior Account Manager to manage and grow an established portfolio of group benefits clients while delivering strategic consulting and advisory services.
Added 5 mins ago
CO
Associate Manager, Communications
Canadian Olympic Foundation
Toronto, ON
- Full-time
Reporting to the Manager, Philanthropic Operations, the Associate Manager, Communications is responsible for leading and executing communications projects and initiatives that advance the…
Added 19 mins ago
Grocery Utility Clerk (Cochrane)
Calgary Co-op
Cochrane, AB
…position reports directly to the Grocery Supervisor/Grocery Manager, and the main responsibilities…
Added 19 mins ago
DT
Store Manager
Dollar Tree Stores
Toronto, ON
- Full-time
As a Store Manager, you will be responsible for leading a team of associates to drive profitable sales. Reporting to the District Manager, you will oversee all operational activities within…
Added 19 mins ago
DT
Assistant Manager I
Dollar Tree Stores
East Gwillimbury, ON
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 19 mins ago
Assistant Manager
EssilorLuxottica Group
Langley (City), BC · Langley, BC
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 19 mins ago
Senior Talent Programs Advisor
Trans Mountain
Calgary, AB
…Talent Programs team, the successful candidate will provide program oversight and execution of high-performance leadership principles to support the organization in achieving strategic and…
Added 19 mins ago
GP
Performance Marketing Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
The Growth Marketing team is looking for a Performance Marketing Manager to own demand capture, converting demand into efficient, profitable revenue across our digital storefronts. This…
Added 19 mins ago
Manager, Digital Experience (.COM)
Scotiabank
Toronto, ON
Experience using marketing technology, Content Management Systems (Adobe Experience Manager preferred), and web testing and personalization software (i.e. Adobe Target)
Added 19 mins ago
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Products & Service Sales Manager
Finning
Calgary, AB
- Full-time
The Product & Service Sales Manager – Power & Energy is a senior customer-facing leadership role responsible for driving profitable growth across power generation equipment, energy…
Added 19 mins ago
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Scientist II
Evonik
Burnaby, BC
- Full-time
WHY EVONIK? Evonik offers an excellent Total Rewards Program including:
Added 19 mins ago
PP
Project Administrator
Premier Project Consultants Ltd.
Kitchener, ON
- $60,000 to $75,000 CAD / year
Review incoming invoices to confirm the correct project, Project Manager and business entity before routing for coding and approval.

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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