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Added 1 min ago
Personal Support Worker
Bayshore
Blind River, ON
French proficiency required for positions located within Quebec or where French language is a service requirement
Added 1 min ago
T
Personal Banking Associate - Sainte-Marthe-sur-le-Lac (Full-time, 37.5h/week)
TD
Sainte-Marthe-sur-le-Lac, QC
- Full-time
Added 1 min ago
T
AVP Finance, RESL, Operations, & COO
TD
Toronto, ON
- Full-time
Added 1 min ago
T
Senior Information Security Analyst
TD
Toronto, ON
- Full-time
Added 1 min ago
M
Spécialiste principal(e), Apprentissage et Développement, Canada / Senior Specialist, Learning & Development, Canada
MSD
Kirkland, QC
- Full-time
Added 1 min ago
SL
Business Data Analyst
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
…bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across…
Added 1 min ago
AI
Labourer
American Iron and Metal
Ottawa, ON
- Up to $20 CAD / hour
- Contract
At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are…
Added 1 min ago
MU
Assistant or Associate Professor (Clinical), Department of Medicine, Division of Hematology, Thrombosis (C2-260925)
McGill University
Glen · MUHC-GLEN
- Full-time
…vibrant and multicultural city of Montreal, in the province of…
Added 15 mins ago
QT
Spécialiste du soutien informatique / Technical Support
Quantum Technology Recruiting Inc. (QTR)
Laval, QC
- Contract
Lieu de travail : Laval, Québec (100 % sur place)
Added 15 mins ago
NB
Customer Support Manager - Toronto
Nova Bus
Saint-Eustache, QC
- Full-time
…employees at two plants (Saint-Eustache and Saint-François-du-Lac, Quebec) partners with some of Canada's largest public transit companies. Are you looking for a new challenge with a…
Added 15 mins ago
FH
Warehouse Associate (Distribution Center Support)
Fairmont Hotels & Resorts
Canmore, AB
- Full-time
We have stores in the most beautiful, picturesque locations in Canada including Quebec City, Banff, Lake Louise and Victoria. Our Distribution Centre and our Canadian Online Webstore is…
Added 15 mins ago
AK
Labourer
AIM KENNY U-PULL
Ottawa, ON
- $20 CAD / hour
- Contract
At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are…
Added 15 mins ago
EI
Value Stream Owner
Enercare Inc.
Markham, ON
- Full-time
…Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and…
Added 15 mins ago
CN
Day-to-Day Manager (Charlotte Cardin)
CULT NATION
Montreal, QC
- Full-time
Tu as déjà travaillé une sortie à la fois au Québec et en France.
Added 15 mins ago
BW
Industrial Mechanic
Best Way Stone
Uxbridge, ON
- Full-time
…Serving landscapers, architects, and homeowners across Ontario, Quebec, Michigan, and New York, Best Way Stone focuses on reliable materials and responsive customer service. Team members…
Added 15 mins ago
MF
National Accounts Financial Consultant
MD Financial Management | Gestion financière MD
London, ON
- Full-time
…Exam (RSE) Completion of the Group Annuity Sector (PQPAV) (Quebec offices only); Life License (LLQP) (all other provinces), and the willingness to complete other regulatory…
Added 16 mins ago
CG
Specialist, Continuous Improvement (18 Month Contract)
Canada Goose
Montreal, QC
- Full-time
333 Chabanel Ouest Montreal, Quebec H2N 2G1 Canada
Added 16 mins ago
AM
Account Manager - Quebec City
Applied Medical
Quebec, QC
- Full-time
We are recruiting an Account Manager for the Quebec City area. This is a tremendous opportunity for individuals who appreciate working on a highly interactive, engaged and supportive…
Added 16 mins ago
Sales Support Coordinator
Enercare
Toronto, ON
…Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and…
Added 16 mins ago
BOUTIQUE QUEBEC - Boutique Manager
Unisync Group Limited
Montreal, QC
Added 16 mins ago
C
Financial Advisor - CIRO-MFD/AMF (Urban)
CIBC
Richmond, BC
- Full-time
You’re a certified professional (Quebec). You have current accreditation and good standing in AMF licensing; Successful completion of Canadian Investment Funds Course (CIFC) or the Canadian…
Added 16 mins ago
C
Financial Advisor - CIRO-ID (Urban)
CIBC
Richmond, BC
- Full-time
You’re a certified professional (Quebec). You have current accreditation and good standing in AMF licensing; Successful completion of Canadian Investment Funds Course (CIFC) or the Canadian…
Added 31 mins ago
A
Planificateur Matières & Travaux - Atelier de Peinture / Work & Material Planner - PaintShop
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…Planification des Matières et Travaux (PMT) basée à Mirabel (Québec, Canada), où vous mettrez à profit vos compétences en étant au cœur des opérations de la Ligne Finale d’Assemblage…
Added 31 mins ago
A
Planificateur travaux et matière / Work & Material planner
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…Planification des Matières et Travaux (PMT) basée à Mirabel (Québec, Canada), où vous mettrez à profit vos compétences en étant au cœur des opérations de la Ligne Finale d’Assemblage…
Added 31 mins ago
A
Spécialiste en fiabilité / Reliability Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…pour rejoindre notre équipe de la Maintenance basée à Mirabel (Québec, Canada), où vous travaillerez en concert avec les équipes maintenance, production, outillage, transport, qualité et…

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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