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Added 7 mins ago
Portfolio Analyst - 18 Month Contract
Scotiabank
Toronto, ON
Provide timely support for the Portfolio Manager or Associate Portfolio Manager by:
Added 7 mins ago
L
Senior Analyst, PMO
LCBO
Toronto, ON
- Full-time
…modelling, process automation, and application administration and support. The Senior PMO Analyst will to ensure projects are running smoothly on budget. Additionally, you will collaborate…
Added 22 mins ago
BF
Senior Privacy & Records Analyst
BC Financial Services Authority
Vancouver, BC
- $90,069 to $140,235 CAD / year
- Full-time
We recognize unique styles, perspectives, beliefs, and creativity that support a diverse, respectful, inclusive and collaborative work environment. To achieve this, we are committed to:
Added 22 mins ago
BP
Senior Information Systems Analyst
Bruce Power
ON · Ontario, Canada
- Full-time
The Senior Information Systems Analyst will support the Enterprise Applications Section with a focus on Enterprise Resource Planning (ERP) and Computational Analysis solutions and offer IT…
Added 22 mins ago
A
SOC 3 Lead Analyst
Altis
Toronto, ON
- $80,000 to $105,000 CAD / year
- Full-time
Join a leading organization in the financial technology sector as a SOC Analyst, Tier III, where you’ll play a critical role in protecting the systems and digital infrastructure that…
Added 22 mins ago
S
Business Systems Analyst
Systematix
Ottawa, ON
- Contract
We are Systematix and we are currently seeking a Business Systems Analyst for an opportunity with a public sector client. The ideal candidate must hold an active Government of Canada Secret…
Added 37 mins ago
AP
Founding Product Manager
AMZ Prep
Remote, Canada
- Full-time
- Remote
…We are building the technology behind that shift, from the systems our teams use on the warehouse floor to the tools our customers use to run their…
Added 37 mins ago
TI
Project & Reporting Analyst
telMAX Inc.
Markham, ON
- $20 to $25 CAD / hour
- Full-time
Support the rollout of new systems, templates, and tools within the PMO environment
Added 37 mins ago
VS
Application Analyst
vTech Solution Canada
AB · Edmonton, AB
- Contract
…experienced C#, Visual Studio, and MS-SQL application system analyst for the Bitumen Royalty in Kind (BRIK) program and related maintenance projects. The role involves requirements…
Added 51 mins ago
UT
Business System Analyst #26-28193
US Tech Solutions
Toronto, ON
- $85 to $90 CAD / hour
- Contract
…expanding a foundational AI program and is adding a Business Systems Analyst V / Engineering Delivery Coordinator to a growing team of roughly 18 engineering, architecture, product, and…
Added 51 mins ago
VL
Business Analyst
VStream Labs Inc.
Regina, SK
- Contract
We are seeking a highly skilled Business Analyst with a strong background in the C#/.NET ecosystem to bridge the gap between business stakeholders and software engineering teams. In this…
Added 51 mins ago
R&
IT - Bus Systems Analyst V
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled IT - Bus Systems Analyst V to join our client in support of an existing vacancy.
Added 51 mins ago
FH
Controller/Business Analyst
Fuze HR Solutions
Montreal, QC
- Full-time
…executive leadership team with timely financial insights to support decision-making. This role has been created to increase efficiency and support growth initiatives. This role combines…
Added 52 mins ago
FH
Analyst, Financial
Fraser Health
Surrey, BC
- Full-time
Acts as a resource to clients by providing support and guidance on budgeting systems, financial planning processes and reporting tools.
Added 1 hour ago
TE
Business Analyst
TC Energy
Vancouver, BC
- Full-time
Coordinate structured onboarding, access, systems orientation and process training for new team members, and support recruitment workflows when business capacity is constrained.
Added 1 hour ago
FI
Technical Support Analyst
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Position: Technical Support Analyst (Help Desk)
Added 1 hour ago
T-
Analyst / Senior Analyst , Technology & Venture Development
TIAP - Toronto Innovation Acceleration Partners
Toronto, ON
- Full-time
The Analyst/Senior Analyst, Technology and Venture Development will work closely with members of the TIAP life sciences team, principal investigators and the research community within…
Added 1 hour ago
Cybersecurity Analyst, Mining/Mineral Processing
Blue Moon Metals
Toronto, ON
Blue Moon Metals is seeking a Cybersecurity Analyst to join its growing IT & Cybersecurity function at the Toronto headquarters. This role is responsible for monitoring, assessing, and…
Added 1 hour ago
CN
Analyste d'affaires / Business Analyst
C.A.T. North America Inc.
Vaudreuil-Dorion, QC
- Full-time
We are seeking a motivated and detail-oriented Finance Business Analyst to join our IT team. In this role, you will play a key part in supporting the implementation and optimization of…
Added 1 hour ago
IC
Business System Analyst
Infotek Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- $80 to $95 CAD / hour
- Contract
Maintain a structured, current, and prioritized backlog to support effective planning and sprint execution.
Added 1 hour ago
TI
IT - Bus Systems Analyst V
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for " IT - Bus Systems Analyst V”
Added 1 hour ago
GT
Business Systems Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $75 to $90 CAD / hour
- Contract
5 years of experience as a Business Systems Analyst (BSA)
Added 1 hour ago
CO
Systems Analyst
City of North Vancouver
North Vancouver, BC
- Full-time
The Corporate Services Department – Information Technology Division is seeking to fill a temporary full time Systems Analyst positions for a two (2) year term. Reporting to the Manager,…
Added 1 hour ago
AP
Founding Product Manager
AMZ Prep®
Mississauga, ON
- Full-time
…We are building the technology behind that shift, from the systems our teams use on the warehouse floor to the tools our customers use to run their…
Added 1 hour ago
TT
Safety Data Analyst
Trimac Transportation
Calgary, AB
- Full-time
The Safety Data Analyst turns safety data into accurate, practical insights that help leaders understand operational risk, prioritize action, and measure improvement. The role is…

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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